iCracked Professional iPhone, iPod and iPad Repair

Mitch was great! At first I was really nervous about using this service for a cracked iPad screen, but he really was great about putting me at ease and walking me through everything. We spoke and scheduled an appointment for Monday, but he found the screen I needed and came Saturday, dropping it back to me in less than 24 hours! I can tell he used quality materials and am very happy with the results. You’re in great hands with Mitch!

Mitch was great — I really appreciated him coming to my office to pick up my iPad and then dropping it off early the next day before we took off for a trip.

Cracked my iPad 3 screen last night visiting from Kent, WA. Mitch called me within minutes of my repair request, talked me through the process, shared that they hold the device for 24 hours in a press because Apple uses adhesives to keep everything in place. Quoted $ 120 but since I’m from out of town and he didn’t have a black screen on hand, Mitch suggested I wait til I get home. The lifetime warranty would be honored anywhere. Because they are all independent contractors, there aren’t many reviews, but based on this experience, I will take care of this next week with iCracked in Kent.

4.5 stars
Mitch was the iCracked technician who took on my case of a broken iPad 3 screen. He was very helpful for my specific situation and went above and beyond to get my stuff fixed. I talked to Mitch on Tuesday and told him I needed the iPad for a wedding on Friday. He got a screen shipped overnight and got working on it right away so I could have it in time. He kept me updated on the status of the repair, which was greatly appreciated especially since they take your electronics away overnight.
We all know traffic in/​around LA is a nightmare, but I feel like I have to comment on that aspect because Mitch was late to pick up my iPad, and also could not drop it off to me at the scheduled time. That’s why I had to take off 0.5 stars. When you are planning a wedding and coordinating all the last minute details, having things happen when they’re stated to happen is very important.
But, I am extremely happy overall and everything worked out. Mitch did a 5 star job on the actual repair; the iPad looks brand-​spankin’ new!

My phone was 50 shades of messed up – a different company had previously repaired my screen and lost screws, used adhesive (seriously – that’s not a joke), and broke a cable among other horrifying things. Mitch spent the better part of 2 hours fixing everything that needed to be done, and even ordered new screws that he offered to install as soon as they come in. You can’t beat this company, and I would definitely recommend Mitch to anyone.