Solano Collision

Lady in the front desk is rude af. So I sat down and waited for the estimator to come and all I heard was the receptionist complaining and being rude to customers on the phone. If you don’t like your job, then quit. Simple. And even worst, the estimator thought he was the shit! Estimator told me that they don’t cover the random dent which was already one of the parts that needed to be replaced. But anyways, so he offers me $ 100 to fix that little ass dent. I can get better quotes through independent services for half that price. Shit I’ll YouTube the damn thing myself.

Clay and the people at Solano Collision had my car ready in a short amount of time.
~Communication was clear
~Work was well done
~Kindness was center of the customer service.
Thank You.

Again, my poor car needed repair. I could not be happier with how my Lexus looks!!! She looks brand new, they kept me updated EVERY week via a phone call and text. It was right after thanksgiving and through all the holidays I was given a very thorough update. When I went to get my Lexus everyone was so friendly, and my car was so clean. This is by far the best collision repair in the East Bay!!!

If I could give this place zero stars I would! I don’t know where to start. They never followed up with me. They never called to let me know the status of my car. I was always the one calling. They never called me again for a new estimate for all the new parts. They kept promising me pick up dates and there was three different pick up dates that my car was supposed to be done. I’m not completely happy with my lineament. It still pulls to the left. My steering wheel isn’t straight and I don’t want to take my car back because I’m afraid it will be a terrible work once again. They also didn’t include spect sheet for the lineament, I had to go back and ask for it. When my car was brought in my engine bay was spotless and when I got it back it was covered in dust. When they assembled the intake it wasn’t properly put on. Wouldn’t recommend this place. Ever.

What a horrible experience! Had my car taken here after looking at the Unilocal reviews. Boy was I wrong. First of all my car somehow got towed to a impound lot instead of the repair shop. Not necessarily the shops fault. The impound lot pried my door open to get in the car. Then after tons of confusion it was towed to the repair shop. Since it took a while for the insurance company to figure out what was going on, Brett at Solano Collision and Repair insisted on me paying them for the break in repair out of pocket. Instead of waiting on my insurance to handle it. He troubled me so many times over the phone that it just became uncomfortable. I didn’t know any other way to tell him no. I could sense his attitude over the phone. I continued to stay polite even through my frustration, due to the fact they had my car. Finally they began the repairs. The invoice sayed generic for the parts right on it. I purchased a new Toyota with authentic Toyota parts. Not a generic Toyota. Around a month later I received my car back. It seemed fine other than the weather stripping in the door that I had to keep re-​attaching. A few days later while I was headed to work on a dark rainy morning, I realized I couldn’t see the road and the car was shaking. I got to work and checked out my headlights. They left the packaging on the bulbs to where it melted the whole headlight assembly! So the bulb was just dangling around in the engine bay. That evening I drove back up to Solano Collision to ask them to fix it. Brett came out with some BS excuses and told me to pop the hood. He fiddled with the working headlight and ended up breaking that one too! We went inside, talked to the manager and told me they would be willing to replace the melted headlight for cost. The cost being over $ 350 for their mistake. I was furious. I asked him about the shaking from the front end and if they did an alignment. He said they normally don’t do alignments on minor damage. The front end damage to the drivers wheel totaled over $ 7000. I don’t know what would qualify me to get the front end alignment but I thought it would have been taking care of. Unbelievable experience. I would highly recommend choosing another repair shop.

Crooks. They write different prices for individuals verse insurance companies. I tried to get an estimate before the date the insurance company had arranged. They made appointment then called back and said i would need to see a different estimator since it was for a certain insurance company. I asked why that should matter the estimate should be the same no matter who writes it. I was told the price would be different thought. If I could give 0 stars I would.

Minor bumper collision on my Kia Soul :-(but the people here are awesome. The gentleman I worked with kept me updated via text message since I was working most of the time! Car was delayed a day more then promised but I was fully aware of it bc I was contacted right away (it was due to a back ordering of the mudguards that were needed) No complaints once so ever! Communication was excellent and my car was back like nothing had ever happened.

I wish Unilocal had ZERO stars as an option. I am the second owner of my vehicle. The previous owner had the vehicle painted at this facility, for 4000 $(!), 3 months before i purchased the vehicle from a dealership. 1 month after i purchased the vehicle i noticed the hood, bumper and fenders starting to fade. I called and spoke with the manager Tom, who told me that we would not honor my warranty claim even though the paint didnt last 4 months. Also being in the automotive field, i feel this shop is a complete scam. 4000 $ dollars, and their workmanship didnt even make it 4 months. Shops like these make me wonder how they possibly got a «5 Star» rating. Personally i would find ANY other shop to go to than this one.

My car was hit on the highway and both insurance companies recommended this shop. Said worked with the insurance claim, treated us like we were family, calling me with updates and fixing the car professionally and perfectly. You can’t even tell it was hit! He made us a priority and got my son home for Thanksgiving. I highly recommend this body shop and Said is one of the nicest people I have ever had the pleasure of talking with. Very knowledgeable and helpful. Great job!!!

Looks like others have had good experiences, not over here though. They’ve had my car for nearly 2 and a half weeks. They haven’t kept me posted on it’s status and I have to call in to check on it myself. They have changed the date on me 3 times this week alone. Now they’re telling me Monday of next week for sure. I had other options with my insurance and could have gone another route. Hopefully I won’t have to deal with these guys again to begin with, but if there comes a time for it I won’t bring them any business.

This is the THIRD time someone has hit Lady Violet Pepperbottom. (My car’s nickname because I watch way too much Downton Abbey)
I have come to Solano Collision every time and I have always had stellar, professional service. Fred took care of everything with the whack insurance company of the driver who hit my car. Everything was smooth from beginning to end.
I love the service here and I want everyone to know what a great place this is. I hope I never get hit again but if I do I wont go anywhere else but Solano Collision.

I took my 2012 Chevy Equinox to Solano Collision after I had 2 accidents in less than 2 months (only 1 being my fault lol). I can’t say enough good things about them! I was so newvous about leaving my car anywhere because it’s like my baby. My poor car looked so terrible when I took it there. When I picked it up, it was like brand new! I worked with Said for the repairs and he was incredible. He was very detailed about what was going on and kept me up to date with the repairs. They washed my car, cleaned the inside so nicely and are just super friendly! I can’t stop raving about how amazing Solano Collision is!!! I will recommend them over and over to anyone! The staff was very friendly as well, and they worked with me to get the estimates and repairs done on my schedule. Their facility is very clean and organized.

We were rear-​ended in our two year old Hyundai Sonata. Long story short, we got our car repaired and it looks better than the day we picked it up new from the dealership!
Not only did they do a great job on the bodywork, they cleaned, waxed and detailed the car so that it looked perfect!
We got a very fair estimate, and they worked hand in hand with insurance company (Geico) and everything went smoothly and professionally. We did not have to handle anything ourselves apart from dropping the car off and picking it up when it was ready. We were able to get a rent a car from National that they delivered to the dealership… smooth sailing all the way.
I highly recommend Solano Collision!

So a few years later after some idiot random lady punctures my rear bumper with her behemoth Honda Pilot’s tow ball, my mom’s neighbor’s idiot sh*t for brains daughter decides to let her car roll back down their driveway and not look while doing so. WHAMMO… now SHE dents my bumper. She’s an idiot for many reasons… but the ultimate reason is because she hit my car that was parked. Yes parked, as in not moving, engine turned off, and nobody in it. Worse yet, she’s an even bigger idiot because she didn’t even bother to look as she let it roll in reverse down her parent’s driveway smashing into my car. This proves to you that just because you have money and drive a nice BMW, it doesn’t necessarily mean you have brains.
I took my car AGAIN to Solano Collision because of the flawless experience I had with them a few years back with the first idiot who damaged my back bumper. Although Bobby wasn’t there, they were professional and prompt. They gave me a quote, kept me updated, hooked me up with a rental car and even joked about my back bumper being bad luck.
In the end, my car again — was perfect, great job, they waxed the back half and it was flawless. I have since recommended them to several people.
Thanks again Solano Collision!

My beautiful blue Scion TC got rear-​ended on the freeway and I had to get my car repaired. The insurance company recommended a few places near my home, and I chose Solano Collision because of its name. Hehe.
AMAZING. AMAZING. AMAZING. They replaced every single damaged part on my vehicle, replacing big body areas, windows, and tail lights. I worked with Said, and from the very beginning, he let me know the entire process. The facility is open and clean.
My car was in the repair shop for about 3 weeks (a lot shorter than I anticipated considering the amount of damage). When I pulled up to the place to pick up my car, I was floored by how magnificent it looked, glistening in the sunlight. Seriously, I am not joking. It looked brand spankin’ new. Even my husband was impressed. Even now, I’ve had my car back for about 2 weeks, and everyone who knew about my accident have said that it looks completely new.
In retrospect, it is new. Upon pickup, I could smell the primer and paint, as they had JUST finished working on my car. During the 3 weeks while it was in repair, Said called and emailed me with car updates, which was nice. And before I left, he went through a series of pictures that he took of my car during the repair process. Man, they really took everything apart to make sure that every little thing was repaired. It was quite jarring to see my car down to its skeleton.
Anyway, Solano Collision is EXCELLENT!

I have and always will take my vehicle to Solano Collison.
I brought in my mustang to have a body kit installed and racing stripes put on. The final product came out perfect!
The amount of detail and precision that goes into their work is phenomenal!

I usually HATE places like this. Because it mean there was an accident. And in the case I hated the situation also. Some jerk decided to knock the mirror off of my BMW. But that is irrelevant.
I was recommended to this place by my insurance company. And typically I am apprehensive when it comes to independent shops, and I prefer dealerships. But with no mirror, it was pretty hard to drive. I decided to Unilocal Solano Collision, and to my surprise. Stars everywhere! I trust my fellow Unilocalers to do the right thing.
I took my car in and they were very kind. They discussed with me the process of how the insurance procedure would work, then i was on my way. They told me it was take less than a week, and it didn’t I picked it up and it was amazing. Such a great job they did. Quality work.
I am very pleased with this place, and I usually say after reviews that I will be coming back, but I don’t want to say it for this place (knocks on wood) because I don’t want another accident. (Knocks on wood again to make sure) But if so ever that time does come. This place is the only place I would bring it to.

I’ve used Solano Collision a few times over the years and I am never dissatisfied with their work. The staff here are very courteous, efficient, and get you in and out in no time. Not to mention, the quality of work is exceptional!

These guys are amazing. Some stupid woman decided to back up while I was passing behind her in the parking light. She apologized and when swapping information, she told me she didn’t have her glasses on. Kill me.
Anyways, Albert and the rest of the team took perfect care of me after AAA referred us to them. Everything was quick, painless, and an actual pleasure to get done.
Cheers to you guys!

Folks this shop not only did GREAT body work On Our Red 01 PT Cruiser… But they Offer GREAT customer service and GO the extra Mile. Ask for Albert Canavesio… They cleaned up a prior accident that was NOT part of the accident repair… When I got my car back it WAS the best detail job
I have ever seen… It’s like I paid them to detail the car! It looked
like the day I bought the car… Spotless! Use this shop… The last
shop I used did a good job… These guys an EXCEPTIONAL job!