FedEx Office Print & Ship Center

Is this what FedEx/​Kinkos considers service? Your service is slow and several people are having the same issue retrieving a print code. Your solution to customers is to rent your computer for .35/​minute and print the documents at .49/​page??? REALLY!!! Fix your email/​internet service issues! Not a place I’d recommend for print services when the basics don’t work.

I came to get one of my guitar music books spiral bound since it was about an inch thick and did not lay flat on a music stand. When I came in, the employees were extremely polite and knowledgeable. I do not remember the first employee I met, but when I picked up the book, I remember Eric, who was very friendly and funny. The cost was reasonable for about $ 7, and was done in about 3 hours. I am highly pleased with the result and would definetly come again.

I hate coming here, I wanna punch someone every time I come here. They’re extremely slow, no skills in customer relations. I’ve worked for FedEx office before so I’m well aware of what’s expected and how things are done. It’s so funny when they present that things are so difficult when I know that it’s not. Need new management fast!

I would come here just to work with the super awesome employee Eric! He is fabulous! So friendly and helpful just all around great person to have at a company. Wish he’d come work for me!

I’ve been here a few times, very quick visits and the self service makes it that way. Eric is an OUTSTANDING employee, knowledgable & friendly! Great customer service from him & the reason I’ll always come back.

If I could give 10 stars I would. I love this Kinkos. They have excellent customer service. Mitchell and Jared have saved us so many times. Being a new tax office, we needed printed materials in time to get our message to our clients. Just wanted to say thank you and we are so grateful for your help! We have dealt with many printing companies in our search to get our printed materials done right. This place is the best we’ve encountered. THANK YOU! THANK YOU!

If you need to send a fax try somewhere else, the machines are slow, jam easily, the charge a fortune! 4 times I’ve come in and 4 times I’ve had issues with the faces. Great staff bad equipment

If I could give a zero star review, I would! I walked out of there so upset because a woman with long curly hair and glasses had no customer service at all. I placed an order online to be picked up at 10a (mind you they called me at 11:40a to say they were ready, no big deal I was out and about running errands anyways) I arrived and she approached me while I was waiting in line and asked «can I help you» with no smile or anything right from the beginning. I told her I was picking up an order. She grabs it, opens it up and says, «can we print this? It has a copyright on it» rudely! I respond with, it was an online order through etsy that I could show her the receipt for if she’d like to see it. She just laughed. Finished with my transaction (I was going to buy a water for my son but she was so rude we put it back) she proceeded to hand me my receipt and said nothing! The woman next to her said, «thank you, have a good day!» While the woman ringing me up continued to tell her a story. Wtf? (Thank you to the other employee who acknowledged us! AND they gentleman who called me to let me know my order was ready!) Did I not just spend $ 67 at your location?! I wish I just spent that money on ink and card stock to print my documents myself!

Everytime I come in here I’m always greeted and the employees are extremely helpful especially Eric! Definitely my go-​to place for printing services.

dont go here for laminations, they suck! screw this fedex! they totally messed up my poster which i got a artist signature on it. i was planning to sell it in the future but no they fucked this shit up! they double laminated mine and theres bubbles front and back! i have to go buy another poster and its gonna cost me for his signature this time. fuck! i noticed these workers are stuck up and less experienced. i thought they do really good professional laminations but no it looks like a 10 year old done it. fuck! im going somewhere else for laminations. there lamination machine looks totally outdated.

Was just there with a pretty decent sized christmas project & I must say Jared was incredibly helpful, knowledgeable, and patient ! He made what could’ve been an unnecessary headache into an easy peasy task. Overall great experience. Thanks Again, Jared ! You’re a rockstar !

Excellent customer service. From the time I walked in the employees all greeted me with a smile and hello. Alecia asked me if I need assistance and was very helpful with getting some labels done. She showed me step by step how to do this. And most of all saved me lots of money by doing it myself! Later that day I showed back up to get more labels printed and she again helped me even though she was already off work. Thank you! I will always go here for copy services needs!!!

If I could give this place zero stars a
And post this review, I could. This is the most busiest Kinko’s with the worst service anyone can ever imagine.

I’ve had great service here everytime I come in. The last few occassions, I had to wait for my jobs to get done as deliverable timeline was very tight. Both times, they’ve pulled it through for me. They get really busy at times, but I can’t complain for they have pulled through for me on more than a few very important client projects.

In and out fast. I always remember one employee there who is always going full speed ahead and in a great mood. His name is Eric as well, so easy for me to remember. I have never seen someone who seems to enjoy working so much or is it he just loves life in general.

I paid close to $ 20 just to have some documents scanned to a PDF. I did so because they were very important documents, and I wanted to have record of them before I mailed them off.
After paying for this service, I went to the post office, mailed off the documents and threw away my Kinko’s receipt. When I got home and looked on my flash drive, there was no file!
I called the store and spoke to Brandon the manager. He said without a receipt he couldn’t help me – end of story. Even if I could provide my credit card statement and have the employee who helped me, verify the service I had done — it didn’t matter, no attempt at a resolution made and zero empathy.
As much as I try to give Vallejo my business, unfortunately it’s just another Vallejo business that really doesn’t know how to run a business properly or handle customer service.

I mean, I have nothing but good things to say about our experience here.
Brandon really went out of his way to make us happy — we were absolutely blown away. He took a photo that I gave him (that I took from Facebook!) and enhanced it, blew it up, & made a gorgeous posterboard for a last-​minute surprise party. And did I mention that he did this in about an hour?! Normally this project takes a day! The quality of the work was excellent, and you would never know that it was a rushed order. We had another errand to run at the supermarket across the lot, and Brandon generously offered to call us when the project was done.
I think you can get an idea of how he and the rest of the staff were so accommodating & easy to work with. We were greeted as soon as we walked in, thanked when we left, and we were able to get exactly what we wanted in record time. We were even able to use a discount coupon for the project, which really helped! My fiancé and I were incredibly pleased with the results.
Soooo, if you need a project done, this is definitely the place to go. Customer service is top notch!

Extremely horrible customer service. I had an online order to pick up and had my mom went there. I already added her on pick up person list but they didn’t have that list in hand and refused to give her the package. Really? So I called them and asked them what can I do for my mom to be able to pick up the item. Asked them couple times if I could give her the order number or my package tracking number and customer service lady (Rebecca) said nothing would work. The only way is me coming down to Vallejo with my ID and pick up the package. Again. Really?
Finally I talked to the manager and he said my mom can provide them package tracking number and have the package. I would give them ZERO star if Unilocal has an option. Would never use them again!

I’m dropping off a package but, my package must be sent from UPS!

I really hate this place, this store is hell on Earth. Go to Office Max to get better service, and staff who know what they are doing. As soon as you walk in the door, you’re greeted with a whimsey «i’ll be with you» with no eye contact. After the old lady clicks the mouse twenty times, sighing, and walks sluggishly towards you, you get a sick feeling. I HATE FEDEX.
I’m an advertising student, and I make hundreds of print ads, layouts, and posters. For a whole semester, I struggled with FedEx, the people there ignore you, charge you for pressing a button («this isn’t a PDF, to make it a PDF It’ll be a $ 7 charge on each file»)
You really have to hold their hand to make sure they get the job right. Is it really hard to print an image full bleed? Apparently it is to them.
There’s a short curly haired lady who is a total bitch. I hope she gets fired, actually I hope she stays in a that shithole.
BOTTOM LINE: GO TO OFFICE MAX/​GET A GOOD PRINTER.