Blue Rock Village Apartments

Place is an absolute dump and nightmare.
Currently in the process of getting a lawyer and suing over ADA laws as well as «cleaning fees».
My husband moved here while I was still living in Southern California because he got a job offer in the Bay Area. Signing a lease here was a huge mistake. (We now live in a MUCH nicer area in Alameda for about the same price)
The apt is a shit hole. The carpet was torn up and I constantly was injuring myself while walking into the bedroom because of exposed tack board. The appliances are twice our age. The bathroom has a kitchen cabinet in it and no medicine cabinet/​mirror combo thing. The kitchen cupboard where hideous and beat to hell.
The gate is never ever working and I never once saw security there monitoring the place. Don’t advertise you’re a gated community when 80% of the time the gate is broken and open.
My husband needed a copy of his lease to get a company credit card and went in 3 times over 2 weeks and could never get one. Excuses were «we haven’t filed it yet» and «the person that does that isn’t here.» Still even now after moving out and multiple request he has yet to get a copy. –illegal
The office is completely incompetent. My husbands mailbox key wasn’t working so he asked the lady working for a new one. She instead said «I’ll have to make a maintenance request» immediately another employee walks into the room and my husband asked them for a new key DIRECTLY in front of this woman who is too lazy to do anything, and this other employee says no problem and gets him a new key and it works everything is good. Except 2 days later they replaced his mailbox lock and he had to go in and get yet another key.
They don’t let you know when packages are there and claim the place is too big and there’s no way they could do that for everyone. Funny they place we live now sends us an email as soon as a package is dropped off at the office.
Also I have two service dogs for a severe medical issue. They got fleas every single time I was visiting my husbands apt. Also the office required documents for my dogs and certifications. Which the ADA says is against the law And not only that there is no single service dog registry or anything that requires a legal service dog to be certified. They also told me I couldn’t bring my dog places on the property in case people are «scared of dogs» which again is highly illegal.
Upon moving out they are now trying to charge my husband hundreds of dollars in cleaning fees. He lived there for 2 months while working 12 plus hour days plus an 1 hour commute each way. He literally had a bed and tv there and nothing else– spent less than 10 hours a day there and at least 8 of that was sleeping. There were no parties, no furniture bumping the walls, nothing. He barely even cooked there. Yet the head of maintenance is saying there’s an insane amount of cleaning that had to be done. The same man that told me the washer wasn’t broke when I was there I just had to much in it– I had it on medium load– not large, not extra large, not super. Literally had it on the second to smallest load size and it was grinding and squeaking and the agitator was barley moving– so clearly not really cleaning the clothes. He literally argued with me and refused to fix it saying I just had to do small loads. Yup that was his solution. As long as I could wash one sock at a time in his eyes it worked! Anyway they sent my husband pictures of the «cleaning» that had to be done… lol they literally sent us photos probably taken with the worlds first flip phone as «proof» of damages. One photo was the picture of inside the oven… which was clean. Seriously they sent us a photo of a clean over, along with a picture of a screen of the bedroom window? It wasn’t damages or anything?, and the top of the spotless clean top of the oven where they took one of the burners off it looks like and pulled out a 1 inch piece of what looks like a burned spaghetti noodle (again these photos are terrible quality), the only photo that looked kind of dirty was the bathroom which is funny because I bleached that before we left yet they somehow have these photos. Which I will post here after I get them from my husband just to show how crazy they are. We have lived in so many apts all over and never have we not got back 100% of our security deposit. So this is just crazy to us.
Please just don’t move there. It’s ugly and old, the office sucks as well as maintenance, and they clearly have no problem breaking federal laws. And now we have to deal with talking to our lawyer and waste time and energy on dealing with this dump, while they are trying to collect on bs charges. Stay away!

DO NOT LIVE HERE!!! This place is horrible; they nickel and dime you when you move out, and for every other little thing. Most residents don’t care about this place so they treat it like trash. Neighbors are rude and are loud. This place claims to be a gated community, but yet the gates are always broken. They’re security team is a complete joke. Won’t do crap about anything. Oh if you have a pet it is GUARANTEED 100% to get fleas. Another guarantee is that your car WILL get broken into. Myself and a neighbor have had our cars broken into a few times. This place is not worth the headache.

I give 4 out of 5 stars to the apartment complex because it is an older complex and the apartment itself had a few issues to be fixed, however the staff was super helpful and diligent in attending to the requests to fix things.
Additionally, if I were rating the staff, i would give Justin 5 out of 5 stars for how helpful he was in finding me an apartment and moved quickly for the approval process. On the first day of moving he was thorough and has been prompt at answering questions and getting small things fixed in the apartment. I highly recommend Justin as he is professional and reliable in the office!

My boyfriend and I first visited Blue Rock back in March 2015 to check it out, get the tour, find out what this place was like. We were looking around to find our first apartment together!
We had our tour appointment booked with Justin. He was absolutely fantastic! Made us feel welcome and at home right away. We enjoyed the tour, liked that the 1 bdrm apartment was the biggest layout that we had looked at in our price range (we had looked at 3 other places) and thus fell in love with the place.
We came back in Decemeber 2015 to finally move forward with leasing an apartment here. Justin was helpful and friendly every step of the way, from helping us decide which apartment to choose, going over the amenities the available apartments had that fit our requests, and answering our many questions.
We moved in on Saturday, 1÷16÷16 and we are greatly enjoying having our nice 1 bdrm apartment in a beautiful park like setting.
We did have to get a knob on our dishwasher replaced, which we told Justin about, and a work order was done and the maintenance guy was on time today and replaced the knob within 15 minutes. No hassles.
We even had a package delivered on Saturday which was kept safe in the front office. Very easy to pick up a package too from the front office. Not a hassle like other Unilocalers have said.
Overall, we are excited to spend at least the next year living here at Blue Rock, and hopefully many more years too.

Let me just start by saying that my tour of this apt was amazing !!! Justin Cordova was amazing, funny, and very attentive. When I first arrived i wasn’t sure what to expect but he was very thorough with the information and answered every question that I had. He didn’t make my visit feel awkward and unwanted! He gave me a full tour even though it was raining and I really appreciate that (I didn’t expect it to rain that day) he was very honest about the apt and gave me more information once we reached the model. if it wasn’t because I decided not to move within Vallejo he would have diffidently had a sale ! Thanks Justin you were great!

Wouldnt even give it a star. The manager here is racist not using that word lightly either! He has never in the 3 years weve lived here tried to be helpful and use his customer service skills. the management answer for every problem is «Sorry there is nothing else we can do».We have sat in that office plenty of times and heard the manager help people lower rent n help them and take fees away but NEVER has he done that for us. And we have spoken to fellow tenants and they have the same issue. They steal your money any chance they get with fees. Customer service at this office is what they lack, they make a mistake and tenants pay for it. Ive worked in cutomer service for YEARS and there is ALWAYS something you can do.

Justin sucks!!! Well, like they say, there is a first time for everything. What happened?
Well– this is what happened. I decided to check this place out in person today. Looked promising from the outside. I walked in, dark office, lights off? Power went out???
Maybe???
SOOOOoooooooo…I’m somewhat having a conversation with Justin. He is constantly interrupting me, and I’m getting really irritated… SOOOOOOOOOoooooo…what did I do???
I got up, and walked out, and guessssssssss whatttttttt? Justin didn’t even bother to apologize or anything. JUSTIN YOU ARE DOING THE WRONG JOB!!!

This is MY opinion on these apartments.
If I could give zero stars I would.
Small, dingy, apartments that are overpriced.
Packages NEVER get to you, the office said is not responsible for packages but fed ex can’t get inside to deliver straight to your door so what the heck am I supposed to do?
My boyfriend had an 18lb package that fed ex said was delivered to the office, even had one of the staff members signature when it was delivered, and after that the package apparently decided to walk away on its own.
At first they were trying to be «helpful» but after it basically was found that they did indeed take the package and either one of the staff snagged it or they gave it to another tenant, Justin decided to act like a diva and hide behind the fact that on the lease it said that they are not responsible for packages that they do it as a courtesy.
Well Blue Rock Village staff please tell me how to avoid you people having anything to do with my packages and have it sent straight to my door so you don’t have to do it out of «courtesy.» (Sarcasm obviously as we don’t buy stuff online and get it sent to our apartment anymore besides that one package. Duh we have it sent to a friends house now and no I’m not paying more money for a PO box since the packages we order are usually big in size.) Point is I should not have to drive around town bothering my friends or fam picking up our packages.
Oh and how about they fix the dam gate?!? We were told oh gate break all the time in gated communities… fool are you for real??? They might break but they don’t stay broken for 3 months!
And the stoves yes those seemed to have been pulled up from the titanic and placed in the apartment. (And by that comment I meant they are old just in case people think I actually meant a stove from the freaking titanic.
Totally incompetent staff, rude, unprofessional.

MINUS ONE STAR. RUDE, UNPROFESSIONAL STAFF. They do not know what they’re doing and lack communication skills. The complex is very run down and dirty looking. I can’t believe that they’re charging $ 1700 for a beat up looking apt — and they will swipe your card before you even decided you wanted the place THEN they tell you to CALL YOUR BANK and have the charges removed! Wow! Such EXCEPTIONAL SERVICE THEY REALLY GO ABOVE AND BEYONE FOR YOU. Smh

I just wanted to write a bit of an update. First off I am in the 2000 Block of the complex. I have heard/​read other things about the 1900 block. So you should be aware that there are two parts of the complex. I have been here a few months now, and overall I am still happy with the place. But there are a few things that should be addressed. 1) The gates have broke a couple of times since I have been here, but it has been fixed fairly quickly. 2) The complex is very large. There are numbers on the buildings but they are pretty blended in into the building. It is very hard for someone to find you. At night? Forget about it. 3) It’s pretty pitch dark at night. The complex could benefit from some pathway lights around here not only to make it look night, but for safety. 4) I watch the crimereports website daily. I have seen a couple of break ins mentioned for the complex since January and they have all been in the daytime. I can tell you I have seen the security person ONE time since November. I know they said the security is around at random times, but this complex is VERY large. They should have a couple of security people (one per side of the complex) 24 – 7! Now, I have not personally seen any break ins or anything suspicious and I work from home — so I am here all the time. But still, the security does need a boost up. 5) Yes, the appliances are old. It would be nice if they upgraded the appliances for the price you pay for this place, but the old appliances work. So I am not going to complain too much on that. Now, maintenance has always been quick for any issues. I have never once heard loud music playing late at night. I have not ever had any issues with the neighbors, everyone here is pretty quiet and keeps to themselves. Yes, the dogs bark but that is anywhere. Even though there have been a few break ins mentioned on that website, I personally have never felt unsafe here. However, I am on the upper level. The bottom level apartments have this weird funky l shaped fence where a portion of it is open to anyone walking by. I will never understand why some complexes design their downstairs outdoor areas like that. I would suggest getting a top level unit if possible simply for security. But I would suggest that no matter where the complex is located. Overall, I would still recommend the complex. I also frequently listen to the police scanner and hear the commotion that goes on this city. I would still say an overall yes to Blue Rock. Some improvements could be done (and my suggestions are simply to help the complex become an even nicer and better place), but overall it is still a nice complex for Vallejo.

I used to live here in blue rock and it was never anything to rave about but that’s not why I’m Unilocaling right now. I spoke with a woman named beliz (?) in the office and my god she was so rude!!! I can’t believe that’s what they, at blue rock, consider customer service. That was ridiculous. I was actually thinking of moving back there but definitely not anymore lol. she really messed that up for me I just can’t believe her attitude. Absolutely ridiculous. If I could give 0 stars due to her attitude I definitely would.

We love it here. My husband and I moved here while selling our house and it is so nice we are considering staying on longer.
We have a 2-​bedroom unit with a washer/​dryer and a large patio. Our neighbors are nice and quiet people are always out walking their dogs, and generally everyone has been friendly and welcoming. The units are designed well, have good water pressure, and excellent insulation. The cabinets could use some updating from the particle board with contact paper wood grain (no, not even laminate), but that would be a crazy undertaking in a complex this size. The apartment isn’t a showroom, but it is cozy and we just love it.
The staff here has been terrific. Any questions we have are answered right away. We always see the security staff walking around. Our gutter overflowed after a rain. There were people cleaning it out before we could even figure out how to make a maintenance request.
Ground maintenance is awesome! This place is beautiful. Lots of trees and the units surround open space. We are considering moving units after seeing cows on the hillside in the back of the complex. Peaceful and bucolic.
My husband used to live at Waterview in Benicia. He had some horrible and scary neighbors, loud music in cars as they drove up, obvious drug use, and people getting robbed. He teaches in Benicia and it seemed like a close and logical choice to move there. We toured Blue Rock and were sold! This is much better (and quieter, safer) than most Benicia apartments (especially comparably priced Waterview), with the others being out of our price range.
If you like normal folks, safety, great staff, excellent pricing, quiet and peace (relative — it is an apartment complex), getting to keep your pets, close proximity to shopping and golf, how can you beat Blue Rock?

DON’T MOVE IN!
We were charged an extra $ 500 for our second dog, which was a mistake that, thankfully was later caught by the manager Mike. Last minute, when we were signing the lease, they casually mention that water, trash and electricity isn’t included, so there’s another $ 100-​$ 130 a month. When viewing a sample unit we were told that the unit we were going to live in was a lot larger, had hard wood floors and a fireplace. Move in day, they said apartment would be ready at 1pm, not ready until 4! Finally walking in, we noticed the apartment was the same size as the sample unit, no fireplace, kitchen and bathroom cabinets crooked and falling off the hinges, dirty womens underwear behind the dryer, broken pipes under the bathroom sink so everytime you wash your hands the bottom cabinet would flood, our refrigerator stopped working within a week, broken blinds on the sliding door, never any doggy bags so dog crap everywhere, the jacuzzi jets never work, every other neighbor smokes weed, noisy neighbors that like to argue and throw things in their apartment. Fire dept, ambulance and police at the complex the other night because of the rowdy couple, and just a few days ago walking from my car to my apartment I heard people having sex in the dumpster area! Gross!
Summertime … forget it! You have 20+ people that don’t live there using the pools. And you know they don’t live there because you see them parked outside the gates herding their 10 kids inside their van.
The apartments near the office are maintained a lot better than the other ones. The mailbox area is clean big numbers displayed clearly on each mailbox when I had to buy my own stickers for my mailbox on the other end of the complex, gates always working near them, clean landscape near the office to lure in guests… Well played Blue Rock.
After being there a year they raised our rent to almost $ 1500 a month for a one bedroom. We definitely expect more from this place for what they charge. So disappointed and wish we would have listened to Unilocal reviews before moving in.

Absolutely TERRIBLE office staff! They’re incompetent, rude and unhelpful. I’ve never lived in a more poorly managed complex. I dread ever having to go to the office, which is often since packages rarely make it to your apt. Instead, the FedEx/​UPS guys just leave it for you in the office without a note letting you know that your package is there. Don’t expect to get a call for a while asking you to please pick up your stuff since it’s apparently been there for days now.
When my husband and I signed the lease, we were actually told by one of the office staff to not put me on the lease so we could save money, we followed her advice. However, since I’m not on the lease the same staff member actually told me that I shouldn’t be coming into the office… Umm what?
The gates are usually broken and when they’re not, theres a line of people without the key waiting for someone to let them in.
The mailbox area is a mess and usually littered with junk mail or mail that was delivered to the wrong address.
No one picks up after their dog so there’s plenty of that lying around.
Last but not least, the walls are paper thin so I get to hear everything my neighbors do… and I mean EVERYTHING.
Don’t waste your time coming here, It’s a joke!

My wife and I have lived here for about a year and a half, and it’s been wonderful. Our one bedroom apartment has plenty of space (including a walk-​in closet and in-​unit laundry), and the neighbors, with few exceptions, have been nice and quiet.
The complex is largely inhabited by working adults, some with kids, but in our area, mostly without. This makes it a very quiet place to live, especially during the week, when everyone is at work.
The complex is gated, well kept, and there are very few people ever walking around.
The neighborhood is one of Vallejo’s better areas. I go on walks around the neighborhood, and have never felt that the area was unsafe. It’s also just a short drive to the movie theater, as well as most of Vallejo’s shopping (Kohls, Target, Best Buy, etc…) and dining.
Money-​wise, the place can’t be beat for what you’re getting. Sure, you can find cheaper in Vallejo, but only if you don’t mind waking up to yelling people, gunshots, and bumping music at all hours. This is not the experience I’ve had at blue rock, however. I commute to SF from here, because you get so much more for your money here, compared even to the east bay.
The staff has always been kind and attentive, though I confess that I’ve never had to make a service call, or had reason to complain.
All in all, it’s been a pleasant experience, and I’d highly recommend living here.
Note: We live in the 2000 block. The 1900 block, which is practically a different complex, is not nearly as nice or quiet. If you’re looking, I would make sure to be in the 2000s. From what I’ve seen, the 1900 block is a whole different experience.
.

I’d give this place a 3.5 star rating if possible. Not quiet great… but pretty good for Vallejo. I lived in the 1900 block which is the older, more run down half. The positive points are that it was affordable, pet friendly, and the layout of the apartment was perfect for me.
Downsides… I had neighbors that would hang out in their cars and bump music all hours of the night. Security was almost non existent. My appliances were VERY old and the kitchen and bathroom cabinets were really beat up from so many years without and update. The management was so-​so. If I called during the week, and they actually answered, I could get help. If I walked in on the weekend, they would basically tell me to come back during the week when someone with more knowledge could help me. I don’t know about the rest of my neighbors, but I work during the hours the office is open during the week.
Toward the end of my stay there (just about two years) they seemed to forget to send me the notice that my lease was up and what the new rates would be. When I called them on it, they let me know that there would be a substantial increase. Legally they should have given me 90 days notice for an increase that big (they gave me less than 30 days) I didn’t fight them over it though since I found someplace in Napa that was the same price. NAPA for the price that Blue Rock was going to charge me? Crazy.
Last thing… I cleaned like crazy and honestly thought I wouldn’t get a dime back from my deposit because I figured management would be shady. I got about half of my deposit back… so better than I assumed, but I swear I left that place cleaner than it had been in the past 10 years.

My suggestion: DON’T EVEN BOTHER coming to this place. The management is BS — they’re helpless and extremely rude. If you have any problems with your unit, expect to wait a good 24−48hrs for it to get fixed. I hate that I have to open my fridge door in order to load our dishwasher — I mean seriously?!! They charge damn near $ 1500 for rent and that includes basic Comcast cable but your water, sewer and garbage is anywhere from $ 100-​$ 120/​mo extra! Ridiculous. Also, don’t be fooled by how nice the «model» unit looks cause your actual unit will look nothing like it. The appliances (stove & fridge) are not new or in good shape. I can’t even shop for a week’s worth of food because half of my fridge freezes the food I buy if it’s too close to the sides or the back of the fridge. Again, don’t bother complaining to management, they won’t do anything for you! The pool and spa are always super dirty, never look clean. And the jets don’t run and the water doesn’t even come close to being hot in the spa. You can’t use a charcoal grill, but you can get an electric grill (uh, no thanks) or a 1lb propane gas grill. again. NO THANKS!
The only thing «nice» about this place, is the decent sized rooms and having a washer and dryer in the apartment (well back patio).

wish there was a way to leave a negative star here. Lived here back in 2009 – 2011 was a great place before the ownership changed hands. It went all down hill no security homes being evaded, car thefts .stay away

I never lived on my own before or had my own apt. Things can be very nerve wrecking especially when its your first time. As soon as I stepped into the blue rock office everything just felt right. I was warmly greeted by Faliz and Bryan (I call him the voice of God) when you hear him talk you’ll know what I mean lol. They explained EVERYTHING to me on what I needed to know and made everything seem so simple. I work late hours and they did everything possible to help accommodate me with getting the apartment. They both have excellent team work together which makes them a perfect tandem. They get things done SUPER fast and they definitely went out of their way to help me. Both have a great sense of humour but are also extremely business professional. I would certainly recommend them to anyone looking for an apt.
As for the apartments it is pretty much in great shape. The carpet is new and the walk in closet is HUGE. The paint is fresh so you may want to pick up some scented candles while settling in. Maintenance lives on the premises so if anything needs to be done its good to know theyre right around the corner. Blue rock also offers a carpet cleaning and pest services. Did I mention cable is included?! Which is a HUGE help. Not to mention the two beautiful pools and gym. A plus is that the gym is right by the laundry room so its convenient to get some sets in while your clothes are in the wash/​dryer. You occasionally have your loud neighbors. I got lucky because my «loud» neighbors play 80s music, if you have a problem with that i think you should really evaluate yourself. lol but overall its a pretty quite complex. Pretty much silence after 9pm.
I just moved in here from New York and I could not have imagined a better situation for me. Blue Rock is truly a great place to live and is very affordable. Alot of the bad reviews you see on Unilocal are from years back from previous management, I like to do my research on things just like the rest of you guys. So take it from someone who lives here. Blue rock is great!

I am currently a tenant at Blue rock springs and love the peaceful environment. I have to give credit to the people in the front office, Feliz has helped me out numerous times and helped me set up when I was new to the area. Also Bryan and Jackie stayed late at the main office just to help me out with paperwork to get me going at my new apartment .
I haven’t had many maintenance issues at my unit, but the small issues I have had were resolved quickly and efficiently.