BHP Moving and Storage

I wanted so badly to give this local business a good review but instead I warn you, DO NOT USE THIS COMPANY! I called on a Monday to book a move for Sunday. It was just under a week so I was very grateful that they were available. I called back on Thursday to confirm and was told by Tom that they have me down for 9am on Sunday and they had my address. Sunday comes, I call just after 9am. Tom picks up and says he does not know anything about the move and that I may have spoken with his son, also named Tom, apparently. He said they don’t have me listed anywhere and he did not have any trucks available. The best he could do was meet me Monday morning between 9−10am. He apologized and said he would take 20% off the bill and agreed to reduce the minimum hours required. Okay.
Monday comes. At 10am, I call and it goes to a voicemail so I leave a message. I call again at 10:15am and someone answers saying the owner of the phone lost it and he plans to meet him later to return his phone and that I should leave a message hoping he would check it. I left another message. I have never received another call from either Tom. NO CALL, NO SHOW, 2 DAYS IN A ROW!
I ended up looking at U-Haul’s website hoping I could get a few people to help me move my large items since my family and I moved just about everything else at this point. Thankfully, U-​Haul now partners with moving helpers. I checked out reviews and selected a company called Pack and Load Pros out of N. Highlands. They fit me in the same day since it would be a quick job and I was able to complete my move. BHP Moving and Storage are, by far, the most unprofessional moving company I’ve ever dealt with. I had to take an extra day off of work and instead of paying for moving services, I had to put a huge burden on family members and myself to do extra lifting and moving unexpectedly. Using the alternative method cut my moving costs in half so I still see the blessing at the end of it all. But I warn you to use another company.

Movers were 4 hours late, nobody called me to explain why, the first of couple hours nobody in the office even picked up the phone!!! The movers broke my table, said they are going to be back on sat to fix it, and on sat they were 1,5 hour late again. They worked on my table 15 min, put something into the thread after that they couldn’t put my table together anymore. They said that they have to go and their boss will send somebody else in an hour. Nobody show up. I tried to call them, but nobody answered!!! Very unprofessional!!!

My husband and I decided to make a short move from Vallejo to Vacaville but realized that it definitely would not be something that we could handle alone. My husband called BHP Moving and Storage among other moving companies in the area. We settled on BHP because the price was right and Rob (who he spoke to on the phone) was helpful and came out to give us a quote as early as the next day. We could not be more pleased! Mike, Howard and Steve came to our Vallejo home ready to move us on time and with a smile on their faces. Everything was moved quickly and professionally into their van and they drove to our new home in Vacaville to promptly unload. This moving experience was effortless and made moving so much more enjoyable! I am so glad we chose BHP and we will definitely be recommending them to friends and family.