Aquacover Pool & Spa Service

Just ridiculous. Called Friday and was given an appointment time for Saturday at 10 am. I explained that I had an above ground pool and I needed their help installing the heater for it. Juan, the «technician», called Saturday at 9:30 to tell me he couldn’t make it because one of their regular customers had an emergency. Uh… okay…kinda makes you wonder how they even have any regular customers if they cancel at the last minute with their new customers. He didn’t apologize, nothing, just said he would be here Monday at 8 am. Come Monday, at 8:25, no call, no show, I call Juan. «Yeah, I’ll be there in about ten minutes. Are you there now?» «Um, yeah, I’ve been waiting for you!» Again, no apology. Juan shows up, no handshake, no apologies, no personality whatsoever.
What’s the first thing he says? «I don’t install heaters on above ground pools.»
«Juan? Leave. Just. Leave.»
What a bizarre and frustrating waste of my time.