Valhalla Memorials

This is a horrible service. I would not recommend that anyone go here. It will give you more stress, when you’re dealing with an already stressful situation.
Here are the main reasons that I wouldn’t recommend anyone go here:
1. They lie about their time frame.
2. They took months longer than they projected to complete the job.
3. They do not contact their clients with updates on the headstone, and they didn’t even contact us to tell us that the headstone was completed and installed into the grave site.
4. They don’t listen to your requests on what you want the head stone to look like.
This is the detailed story:
We first went here in July to get a headstone and asked if we could have the headstone completed by September, which is when our memorial service was planned. The worker there said that that they would more than likely be able to finish the job by our desired date (usually head stones take 4 – 6 weeks).
In July and early August, we went to do our drawings for the headstone. The worker did not listen to simple requests for how we wanted the head stone to look. For ex, I asked him for one image to be placed on the head stone, and he put a completely different picture in our sketch. Another time, I asked him to space it in a certain way, and instead of spacing the words properly, he cut off a part of the image that we put on the head stone. Because he wasn’t listening to our requests, we went to meet with him on THREE different occasions and called him up multiple times. This is a job that should have only required one meeting and maybe a couple of phone calls and emails. He also wouldn’t reach out to us on his own, we would have to pressure him for the sketches and details, although he knew we had a deadline.
Finally, after the sketch was finished, he told us that he would contact us when everything was done. This is in August. He did not contact us, and when my mom would contact him, he would tell us that everything is almost done. Finally, my mom had to contact him prior to our memorial service, and he admitted that it wouldn’t be finished on time.
After the memorial service passed in September, he did not give us another time frame and would not reach out with updates on the progress of the headstone. My mom would call him every two weeks to see if our head stone was done. Every time he would say that it was «almost done.» Remember that non custom head stones take 4 – 6 weeks, and by this time, we had waited for about 12 – 13 weeks. Finally, by November 9, my mom called and said he had to tell us when this job would be completed. He told us it was «almost done» and that he would call us back with more details «in a couple of days.» We demanded that he call right back with a clear time frame. When he called us back, he told us that the head stone had been completed and put into the grave site one week ago. Think about how crazy it is that not only were we not contacted right away when the head stone was completed, the worker was unwilling to check about the details when we called him (he wanted to wait a couple more days).
As I’ve said before, this is a horrible service. They are extremely disrespectful to their customers’ time and energy. Despite the fact that everyone who asks for their services is going through a difficult time, they make it much more difficult. Please do not go and save yourself the headache.