Holistic Healing

I purchased a groupon for this place in JULY!!! Have been trying to book an appointment since then IT’S DECEMBER!!! They do not respond and while she may be an amazing therapist, their customer service is THE WORST! DO NOT BUY A GROUPON FOR THIS PLACE!!! Its a shame because I will now never use this place, groupon or not

Kim is the best massage therapist I have ever worked with. I started seeing her monthly after I was in a car accident 2 years ago. She is intuitive, respectful, and had a thorough understanding of my physical limitations. She is truly a gifted healer– I have regained all my mobility & live pain free because of her work.

Amazing massage — Kim is wonderful. I go once a month for the last couple of years and have always had positive experiences.

I never write reviews but since I stumbled on these for one of my favorite providers I feel obligated to clear this divergence of opinions up.
I am a almost five year customer.
This business is run by two young people. They provide a high quality product at a fair price. When you go for massage therapy you get Kim. She is an owner. She is the product. She is the franchise.
Heres the rub. She is so great! at what she does that, guess what?, she has a loyal clientele. I am one of them.
To the reviews:
Is it difficult to schedule and appointment? Yes even for me but I have a set time every two weeks, so I guess you could say I figured it out.
Is the office small and crammed? It is somewhat unique but I would say intimate. You are basically in a nice, quiet room with music playing and no people around. It is basically a private massage.
Are the staff rude and unprofessional? I don’t think so but what I can say that they are owners of the company. I have found them to be as nice as any people I have ever dealt with. Maybe they give back what they get and as owners they can.
You see they are building a list of clients. People who see the merit in their services and will be loyal to them. Maybe they don’t want people who would go on Unilocal and call someone he really doesn’t know and «uneducated truck driver from the bronx»
What kind of person are you?
The last comment would be about Kim. She is the best therapist I have ever encountered. If it is hard to get an appointment, if the surroundings are not to your liking, if your deal through Groupon is not what you expected, or if there is any other reason that comes to you then don’t go there.
But for the smarter of you and the ones that are normal human beings that forgive people who are well intentioned but not perfect, then for you you will experience a quality experience that will exceed your expectations.
The reason you went there in the first place; to feel better and you will.

The best deep muscle massage! I’m very athletic and participate daily with CrossFit. I need a massage strong enough to work out many of the knots in my back, and Kim does a great job! I feel like new! You should try Holistic Healing!

The massage was perfect, if you’re looking for a spa-​this is not your place. Yes, it’s one person but she is amazing. After going here I’ve been to other spas (for the «spa» atmosphere) and have gotten the worst massages (to the point of extreme pain afterwords). I have not had a better massage than here, they ask & listen to your needs and feedback. Yes it will take some time to get the appointment but once you do, it’ll be worth your while and most importantly your MONEY!

It never happened, they wouldn’t honor a groupon as a gift (ruining my Valentine’s day gift from DH). Very odd phone communications made me suspicious.

There has been alot of bad feedback because of the whole groupon fiasco and deservedly so. Basically, it’s a one person shop and if they sold 300+ groupons there is no way on earth the amount can be facilitated in a timely fashion. I also attempted to cancel my groupon but groupon did not allow it.
After much work and several attempts I did arrange for a massage which ended up about three weeks from the time of my call. The person on the phone took my information as well as my cell and would text me as a reminder. That did not happen.
I came into the massage with negative feeling because of all the issues and timing that was required to get an appointment. However, the massage was excellent and well done.
The location is in an office building with plenty of parking and easy to locate using your GPS. You’ll be asked to complete a form and indicate where you may have issues or problems physically. This was beneficial as the exact areas I stated were taken care of and worked with great care.
The masseuse is Kim and she’s friendly enough and professional. The massage table is high-​end and motorized and can be adjusted in multiple positions to assist in the process.
Be aware that the massage can get a bit strong at times so do not be afraid to ask for it to be softer but in my case it was perfect.
I was given the full 50 minutes and felt great afterwards. The staff will attempt to sign you up for additional massages but for me I need someone to be available when I need them not in a week or longer.
The massage was 5+ stars but unfortunately the business practices and timing get 1 star.

As others have mentioned, this is in a business park so you won’t get a cushy spa experience, but who cares? The masseuse is amazing and does an EXCELLENT deep tissue massage. She is very gifted at her skill and I am sure you will be impressed. I have been coming every month in 2013 and look forward to my each massage. I leave feeling so amazingly relaxed.

Hello. I had purchased a Groupon Voucher for this business back in March of this year 2013. The business was so busy, that the woman who called me, I believe her name to be Kim, was so busy with these Groupons, that I could not book an appointment until around the time of my birthday which was in the month of June Technically, the Groupon value expired in April, but because of the over flow of clients booking, she was honoring the Groupon to extend past April. This call took place in the beginning of April and then life happened. I lost my phone and no longer had my calendar booked in my iPhone. I called the business around what I believed to be the date I had schedule for the massage. They told me I missed my appointment and they were not going to honor my Groupon. I told them I NEVER received a confirmation call for my appointment. They told me that the confirmation was made the day that Kim and I spoke on the phone over 5wks prior to my appointment. I asked to speak with Kim, the woman told me Kim did not need to discuss this matter with me I told them, I am in the beauty industry and how is it that they do not do confirmation calls!!! The woman was very unprofessional. The company took my money and never gave me customer care at all. Even after I explained my situation and what had happened and how sorry I was, they did not care, they were not going to accommodate me. They are thieves and amateurs with customer service.

BEWARE– Do not go to Holistic Healing– its a scam business. I. agree completely with Steve’s review — I just had the exact same horrible experience with Holistic Healing in Valhalla, NY. 1 star is too good — they deserve a negative rating. I, too, bought a groupon and had a miserable time reaching them to make an appointment and finally, after weeks and leaving a strong voice mail message, Angie called me back and made an appointment with me. I put it into my calendar instantly and set reminders. When I went for my 5:15 pm appointment, the owner, Kim, (in a very rinky dink depressing office) said I was too late and was a no show and basically called me a liar — said they never made or give 5:15 pm appointments. She was rude, and spoke like an uneducated truck driver from the bowels of the Bronx. (nothing against truck drivers or the Bronx)
After reading Steve’s review– who I do not know– I believe they did this on purpose, probably because I left a sting, almost irate vm message after the 6^th time I called to redeem the groupon.
They should be thrown out of groupon altogether .
Don’t go here — buyer beware!

This organization is very poorly run. The vendor does not track its clients and doesn’t remember talking with people. I indicated that I bought my second groupon for a massage with the vendor in a phone call a few days after purchasing it. They did not call me back for weeks! I called again, and said the same thing and indicated once again that I wanted to schedule a massage and had bought a groupon for the second time. No response. Finally called a third time and got the owner on the phone. We scheduled a massage (again after saying this was my second time using groupon to purchase one), and then the day of the massage it was cancelled because the masseuse was sick. A few more phone calls later we rescheduled it for February. and I left work early, drove through nasty rain and fog for 40 mins and was refused the massage after all that.
Very annoying, irritating, and not good business practices. I will not purchase from them again, and suggest you do not buy from Groupon as they cannot fulfill their groupons in a timely manner. I bought this groupon in NOVEMBER and only got it scheduled for FEBRUARY and then it didn’t even happen! :(

Good luck to anyone trying to get appointment with Holistic Healing. I was trying to make an appointment using the Groupon my husband bought for me as a surprise. Essentially the answering machine states «leave a message and we’ll get back to you.» The response is not timely. When I did not receive a response after 2 days, I contacted Groupon and left a message on Holistic Healing’s answering machine expressing my concerns. Not knowing this establishment, I was worried about the quality of the business. Kim did get back to me after these messages. We agreed that I should get a refund for the Groupon (not that easy as it was purchased last October): I have no interest in having a service as personal as a massage from Holistic Healing. If not, $ 39 is a relatively low cost life lesson. While the one other reviewer fstates this is «the greatest massage EVER» there are many other places in Westchester to get incredible massages and an appointment. Please note, I thanked my husband for thinking of me but said I would prefer to book massages with places I know and trust.

If you are looking for the greatest massage EVER, this is the place for you! The place is a bit odd upon arrival, located in a corporate building nestled behind a doorway unlike all of the other offices. But once inside, you are welcomed by their lovely receptionist/​owner and showed into a cozy room with a fireplace. There is currently only one massuese, Kim, but she is AMAZING ! I get the fusion massage and it is combination of swedish and deep tissue and Kim somehow finds muscle aches you never even knew existed. A true talent and worth the several weeks it sometimes takes to get an appointment :)

This is a completely unprofessional business that went on Groupon offering a 50 minute massage. She’s a one person operation. You have to wait 3 – 6 weeks for an appointment! I waited and she texted me the day before that my appointment was 11 AM. I went there (with gas that cost $ 4.49 a gallon) at 10:50AM to be sure and the door to the room was locked. I called her and she said that the appointment was for 12 Noon. I was unhappy with that answer but said I’ll have to come back. I had planned my day to go a few different places and this threw me off. On the way home she called me again and said that my appointment was really at 1PM! That got me even madder in her lack of professionalism. She said «Ask Groupon for a refund… I will not put my hands on you». Completely PISSED for waiting weeks, going there and she’s not there, then having her change the time three times and finally her rejecting me as a customer!