Valencia Hilton Garden Inn

The only good thing about this place is that it is close to six flags. The room smells, stains on the curtains and ceilings, bugs! We killed 4 bugs within 1 hour. Not much of an «experience» when you have to catch and kill bugs during your stay.

We stayed for 1 night. We stayed on the first floor. The only complaint I have is that the noise in the hallway was annoying when people are talking and walking by. You could hear the noise coming from the freeway in the middle of the night.

Stayed in this hotel from May 23 – 28 and on the morning of the May 28 went outside to realize our car had been broken into and very important belongings stolen out of our vehicle.
No one from the hotel was aware that not only our car was broken into, but so were 6 other cars! We were told there was onsite security monitoring the property and no one saw these break ins!
There was no onsite security in the morning while everyone was surveying he situation as well as no management at the hotel to help with this very large problem.
We had to wait 2 hours for not only for the police, but anyone from the hotel to take any action. The lady at the front desk called the district manager for their property and was instructed to tell the guests that they were not responsible for anything stolen out of the vehicles because there was a sign in the parking lot to park at your own risk.
The situation was handled terribly. We are Hilton Honors members and stay at Hilton hotels religiously. We are very disappointed in this experience and have started staying at other hotel chains for our travel needs.

NOT SAFE I hope everyone reads this and stays away until they fix security issues. We stayed at this hotel May 27^th and arrived around 2am Sat morning. We get a call from front desk around 7am stating that our car has been broken into among 6 – 8 other cars as well and the police are onsite.
Outside we find people’s car windows smashed and belongings stolen. Our car window was smashed as well for a book bag of clothes. Reading other reviews if you are told to use entrance 6 laugh in their face and leave.
Hotel has no cameras outside… not even covering the entrance and exits of the parking lot. I understand that guest assumes all risk and that is fine but no cameras outside? This is next to an amusement park where family’s stay with their kids. God forbid a kid get taken and there is no cameras.
The hotel stated they have a security guard til 4am and he didn’t see anything… again just baffled… hotel is clearly aware of issue and just doesn’t care

Hmmm… so sign in the parking lot warns guests to park at their own risk (6 cars had windows smashed last night, thankfully not mine).this is a hotel, most customers will be parking on premise. Clearly a large enough problem to buy and post signs, why not hire security or at least put up some cameras. Wait, they did install cameras — of the hotel hallways… what? Is it more dangerous inside the hotel than the parking lot…
This is a highway hotel… so nothing fancy and that is fine, but you would expect Hilton to invest a little bit in protecting the interests of guests.
I don’t recommend staying here. For two reasons:
1) do you really want to wake up every morning and having to wonder if your car got broken into
2) if they bought signs they know about it, unless business actually decreases they won’t do anything in addition.

My wife and I stayed there earlier this month and love every minute of it. We ate breakfast and dinner at their restaurant several times and the staff was friendly, welcoming, and seemed to love their jobs. This also holds true for the rest of the staff at the hotel as well. The food was also good and the entire restaurant was very clean. From check-​in to check-​out great experience. I would highly recommend staying there.

Very friendly and courteous employees. I would stay here again and would recommend this place to friends and relatives. Very satisfied with dinner and breakfast too.

customer services excellent, greeting and curtesy. roomy sitting area at front lobby, lounge, garden and eating area, security staffs on sites for safety, multiple doors to exit. lots of parking. safe area near magic mountain. very convenient and close to freeway. quite and clean. pool, gym and hot tub available. wifi available. restaurant close by.

Thanks for the wonderful and efficient staff… they helped us out when our daughter and her friends were stranded after having a tire blow out on I-​5. It was late and they held the room for them as they were stranded!!! It was a relief to my husband and I… until we could get there the next day. Thank you!

I had a great experience at this hotel. It was a plus that I could use points and the points were low to stay here. Nice pool and hot tub, nice room with good coffee. Friendly, helpful service. Decent breakfast buffet but a little pricey for what you get. Shuttle to Six Flags so you don’t have to pay for parking. I would definitely stay here again.

This is one of my favorite hotels cause of the staff. Always accommodating and helpful. I’ve never had a bad stay at this place. You have everything around this hotel from a theme park to gas stations, restaurants, shopping and I believe even a hiking trail.

Property itself is nice for a Hilton Garden Inn, but customer service geared toward groups is non existent. It was obvious that management didn’t want our group in the hotel, so my advice to management is… don’t accept groups. Horrible, rude service!!!

Valencia has a very positive feel or energy. The breakfast at $ 15 is better if you serve yourself. I let the staff try to server me at the table. But, the wait for coffee and water were just too long, so I ended up getting most of my breakfast myself; although I tipped them 25% for just trying so hard. Food note: there is a Marie Callender’s (MC) next door. Service at
MC is pretty good but our experience over dinner and breakfast as to food quality fell short of the mark and I would agree with Unilocal’s overall review of two (2) stars.
At Valencia Hilton Garden Inn, The workout room doesn’t have a bench which makes working out really hard. They do have dumb bells through 50lbs and all the equipment (bike; treadmill.) did work. They have a bicep machine which is really dump and you can tell the procurement person for Hilton is clueless on men working out and maybe women as well. The interesting part of the workout facilities, is that apparently every Hilton has the same equipment per the front desk person. So, a workout bench is absent in all these places.
Five (5) stars for the very clean comfortable room. TV is fairly small and I could not see a Hockey game because of the mini screen size from the bed so I sat in a chair in front of the set. The Bed was firm and comfortable. Bathrooms had plenty of towels and again very clean. The pool is a nice size and jacuzzi is small but well maintained.
What really makes this a «must-​return-​here-​again» for me is the incredibly polite staff. Not sure who is training these people; but they’re all so very professional and helpful. My son commented that the staff was on par with the Ritz Carton. And I certainly agree. Again Valencia Hilton is five (5) stars.

Was not impressed with this hotel especially for the price we paid. The sheets didn’t fit the bed, the gym equipment was mostly all broken, and it just seemed dirty. The bathtub was falling apart, luckily my parents went with us so I could bathe my son in their room. We stayed here at the end of our vacation after staying down south further in an amazing hotel so it made this one look even worse. And I paid just slightly more for the hotel that I gave 5 stars too. Their free wifi had a terrible connection as well.
I did give 2 stars instead of one because we did eat at the buffet breakfast (that wasn’t included in our stay). The breakfast was really good and the staff was even better that worked the breakfast.

This is a great place to stay when you go to six flags magic mountain. The place is clean and has professional people working there. They have complimentary shuttles to and from the Hotel to Six flags. Save time and money with parking. You can have breakfast there and HiltonHonors peeps get free wifi (me) and best parking. So I recommend you sign up before hand. Easy on line set up. Furthermore they have on line check in which comes in handy when your running late and you can choose your room. Nice quiet relaxing stay.

Although a series of unfortunate events led my wife and me to this hotel in a last minute flurry whilst on our honeymoon, we were very grateful for the staff’s generosity and understanding in a time of frustration and impatience. All staff on duty were very well-​mannered, but we were particularly impressed with the outstanding service rendered by Clarence, the manager on duty at the time.
Clarence went above and beyond the typical customer service expectations usually expected at a hotel, and it especially shined through for my wife and me during this visit. Our already prepaid and well advanced reservations for an alternative hotel were (unbeknownst to us) were altered, incomplete, or otherwise cancelled without informing us, so at 9:30 pm we were frantically attempting to resolve an issue we thought we had made completely impossible via our many months of preparation and planning. Here we were, however, in a most inconvenient situation.
All-​in-​all, we were very satisfied with the outcome of our situation as resolved by Clarence. He made sure we were accommodated properly within our means even though we were flustered with the seemingly uprooting scenario we’d been faced with. He even took it so far as to take care of breakfast for us and assist with further accommodations to make the following day that much easier for us. This employee is what all Hilton employees should strive to be like, and has very wonderfully represented the company in the utmost positive way.
Sincerely,
Andrew DeWitt

Nothing special, but nothing major wrong either. Drab décor and old TV, but tidy and accommodating with both early check-​in (12) and late check-​out (2). Suited our needs and got the job done for under $ 100. Probably wouldn’t pay a lot more-​too many other options around the area.
One last note; we also ran into the «key doesn’t work after noon» issue. But really, not a huge deal to get it fixed.

If you’re going to Six Flags Magic Mountain, this is the place to stay and still keep within some semblance of a budget.
This hotel offers spacious rooms, free wifi, discounted Six Flags tix ($ 50 each as opposed to $ 79 each), free parking and a free shuttle to take you to and from the park (even available if you already checked out of the hotel for the day) so you don’t have to pay the $ 20 parking fee, and the park is about a minute and a half drive away.
Each room has a Keurig coffee machine and our room with 2-​Queen beds was basically bigger than our 2-​bedroom apartment. Plenty of pillows, easy to adjust temperature, tv with movie channels and the nicest, most helpful front desk attendants I’ve ever met, ever. Even in the wee hours of the night when we arrived, they were chipper and helpful and offered tips for park discounts, weather, what to wear, etc.
There’s a pool and a gym that we didn’t use since we were just there one night to pretty much sleep and shower, but every aspect of the hotel was clean and spacious and in the end we actually had a much better time at the hotel than we did at Six Flags Magic Mountain since pretty much every coaster was closed. At least we didn’t pay full price thanks to Valencia Hilton Garden Inn.

4÷29÷15 Once MLB had announced the 2015 schedule, several of us said, «Road Trip!!»
We all left early from the San Jose area for an evening game, Los Angeles Dodgers and my San Francisco Giants!!!
The ladies at the desk were very caring and attentive to our needs! One guy in our group is very needy! Yes, there is always one! They grouped us in the same area. I think because the manage saw a few of the fellas drinking brewskis that they had brought. Yes, they had coolers! I did too, but waited till I got to my room.
Once I was inside my room, it had no oder what so ever!!! I turn on the A/​C, and my room cooled very fast! Awesome right?!?
I checked out the bathroom and it was very clean!
I’d stay here again!
Very clear and the staff has been great!

Summary based on one one night stay:
–Free parking and internet (free breakfast, too, at Hampton south on I5)
–Convenient to freeway
–Friendly front desk staff
–Desk workspace good with 3 power receptacles.
–Rooms are quiet, at least in the back.
–available on Hotwire
–in room coffee and tea
–Aircon heat an interior unit controlled at the unit, rather than from a room thermostat. Unit is noisy.
–Free internet, but hard to sign on from smartphones
–Hotel has confusing layout internally.
–Room lighting ok.
–No safe in room.
–Small microwave and small refrigerator in room.