University Foot & Ankle Institute – Valencia

I had my first appointment with Doctor Tanler J. Volkmann. I have been having issues with the bottom of my feet, sensitivity and with a discoloration of one of my toe nails.
In addition, I have always been plagued with squared off toe nails and the issues created by «ingrowns».
I was LAPD for a long time and worked motors. I have seen my fair share of Foot and Ankle specialists with more well known «acronyms».
Looking back at the past 30 years, I just wish I would have known about the UFAI and Doctor Volkmann, he was way too young then, but I would have at least had some «better» relief from the staff if they had existed at that time.
The thing I know for certain is I hate to be «sold».
Doctor Volkmann was straight forward and shot from the hip. He explained to me the issues and told me how to correct the problems. Some of the items I would be able to do on my own — stretching etc. The other items would have to be taken care of on an outpatient basis.
It was comforting to see how clean and kind the operation was. I appreciate honesty and will tell everyone I know about my positive experience!!!
My Feet Thank You Doctor Volkmann…

Great staff! I saw Dr Yau who was awesome. Great «bedside manners». The entire staff and Doctors here are above par — you seldom have a wait, very efficient office. Dr Yau has a conservative approach which I like.

I have been seeing Dr. Franson and Dr. Yau for more than a year for different problems. The most recent occurred on the Saturday of Labor Day weekend. I fell at home and broke my ankle. ON Monday (Labor Day), evening, I contacted the answering service at the office phone number. I was immediately connected with Dr. Franson. He was very concerned about my injury and immediately made a work in apt for the next day and proceeded to set up everything needed for my surgery the following day. I informed him that I was scheduled to leave for vacation the next day (Thursday), however due to the extent of the injury, my flight was postponed to Saturday with Dr. Fransons ok. He put me in a boot with the absolute promise of «no weight baring» during the week of vacation, set me up with a knee scooter and printed a letter to the TSA explaining my need for Ice packs on the plane. Upon my return from vacation, Dr. Franson enthusiastically inquired about my vacation and if everything and gone okay. He and his entire staff have been absolutely wonderful. From Michelle at the front desk to Gisela (just love this girl to pieces) in Xray to Sabrina setting up the surgery, I KNOW I’m in good hands. I will continue to visit this office and HIGHLY RECOMMEND to everyone I know.
My daughter will be having ankle surgery with Dr. Yau in a couple of weeks. I didn’t hesitate to suggest she visit this office when she started experiencing problems. The staff has worked with us to make our appointments together as we live about an hour away.

I decided to make an appt. here after reading the Unilocal reviews after I was unsatisfied with my local podiatrist. I have had nothing but a great experience here. My first visit I felt like they really took care of me. Knowing I live 2 hrs. away, they ensured I got everything I needed before I left town. They put me in an aircast boot for my injury, arranged for knee walker, molded my feet for orthotics, filled out my paperwork for my handicap placard and let me I could take care of that at the AAA office less than a mile away. I didn’t have to wait long at all to be seen and Dr. Franson and his staff were super attentive. I’ve been back two other times and appreciate Dr. Franson’s patience and caring attitude.

Dr. Franson and his staff are awesome. He’s real patient and thorough. Excellent bedside manner. Really cares and listens to everything you say. Super nice and very professional. Simply the best!

Exceptional from start to finish!!! Dr. Yau spent time with me explaining things and never rushed. I chose this office based off of the wonderful Unilocal reviews and Im so glad I did. The reviews are all accurate. From my prompt appointment, no wait time, professional staff, everything I experienced was 5 star. I was never left sitting in a room waiting for anyone. Always updated on what was happening next, who was going to do what.etc. VERY HAPPY

The entire staff and Dr. Franson are exceptional. Everyone is professional, courteous, and provide excellent care. Great office and I wouldn’t think of going else where for my foot/​ankle care.

Dr. Franson and all the physical therapists at this office provide the highest level of care. They helped me resolve a long-​standing painful condition in my ankle that was limiting my activity. As others have noted, their office is extremely organized and well-​run. If you have any kind of problem with your feet, this is the place to come for healing.

I had been to Dr. Yau before for a problem with my feet and he was wonderful. I brought my 11 year old daughter in to see him today to have him look at a couple of her ingrown toe nails. She needed to have a small procedure done to two toes so they hopefully won’t come back. Dr. Yay was great with her and explained everything he would be doing. He kept asking her if anything he was doing hurt and if she was ok. He was quick, compassionate and kept her at ease. From the front office staff to the nurses everyone is very friendly.

I absolutely love this place. It was such a relief to finally get some answers about my foot and ankle. Their schedules are super flexible and very accommodating. I personally love Dr. Sydney Yau. He is very kind and compassionate and always makes time to really listen. His whole staff is super sweet and funny. Maria is quite the character! She always makes me laugh, making my unpleasant visits much more enjoyable no matter what I’m getting done!

Only five stars? Why can’t I give more. Dr. Franson and Suzanne Hawson are the best. Both are totally down to earth and treat you like people, not just patients. They work together to ensure the best treatment and believe me you get results. I could not recommend a team higher than these two. What a difference they have made in quality of life for my family. We are blessed to have found them.

Very happy with entire staff. They are efficient when booking the appointment to getting you into the office. The staff in the office where awesome. The nurse was amazing and very helpful. Took her time to explain things. The doctor made sure I understood what was wrong. He showed me pictures to explain it and had a great demeanor. They put me at ease and it was really nice

I had some PT done to my hip flexers. I’m an avid runner and cyclist. The staff is very knowledgable and knows athletes. So if you’re an athlete and need some repairs I highly suggest this staff. Suzanne is an Iron (Wo)man and is very knowledgeable of our needs. I have visited Dr. Franson for a bunion and I was put into orthodics and it has helped. I do not have pain in my food anymore. It has stabilized the bunion.

Dr. Franson, the nurses and front desk made everything so easy. Wonderful doctor and support staff. They returned phone calls quickly and we never felt rushed during appointments. The surgery was explained thoroughly and every question was answered completely. I would highly recommend this office to anyone with foot or ankle issues. We live an hour away so allowing for traffic we were usually early to our appointments. They frequently got us in early so wait time was minimal.

Like many, my husband is a classic car buff. I call it classic car nuts! Well one nice day we’re going through some car stuff in the garage and BAM! A steel car rim falls on my foot. Yes the pain was excruciating! I ended up at the UFAI in Valencia and in walks the best of the best, Dr. Yau. Dr Yau was wonderful. Everyone in the office was wonderfully kind and efficient. Dr Yau put the pieces back together, I had a shattered large toe. It took a few extra pins to hold the bones together for a bit longer then the average 20 yr old. Yes I’m in what they call golden years, I call it rusty years. But today I’m pain free, I didn’t lose my toe and I’m grateful to have met and had as my Doctor the best of the best, wonderful Dr. Yau. Thank you Dr. Yau

I had my first experience with this office earlier this week. Dr. Franson spent ample time with me and was very attentive to my concerns and questions. I especially appreciated his relaxed, but thorough way of dealing with patients.
The office is a model of efficiency. Once called in, there was constantly someone looking after me… I was never left waiting for someone to return to my room. 5 stars and I’m really looking forward to continuing my treatment with Dr Franson and his talented, efficient team.

Customer service is great, doctors are awesome and it’s easy to get an appointment. My daughter went here when she broke her ankle. Excellent treatment!

My wife and I went to play tennis on a Wednesday morning and, within 10 minutes, I experienced the most excruciating pain in my right ankle! Yes, I had TORN the achilles tendon! OUCH! I hobbled to the car and called Dr. Franson’s office! They got me an appointment at 1:30 that same day. After examining my ankle, Dr. Franson arranged for an MRI later that afternoon (4:30) and got the results by 6pm. He called me to tell me he’d need to do surgery on Friday. His office also arranged for me to get a pre-​surgery exam on Thursday! Talk about a ONE STOP SHOP!!! Dr. Franson and his staff are absolutely amazing and leave nothing to chance! They also arranged for a knee scooter which has been my «best friend» the past few weeks!
Thanks GOODNESS, Dr. Franson was available! If you’re going to get injured– you NEED to go to the University Foot and Ankle Institute in Valencia!

Dr. Franson has seen my entire family for foot/​ankle problems and treated and solved all of them. The office staff is incredible. I highly recommend this Dr.

After years of chronic plantar fasciitis I’d given up running, stopped going to the park with my kids and couldn’t dance with my wife. Grocery shopping meant icing my feet afterwards. I had been to 3 other podiatrists, had 4 sets of custom orthotics, a night splint boot, cortisone shots, bands, creams, you name it. I was told the only option was surgery on both my feet.
Dr. Franson wanted to try another cortisone shot, more pliable orthotics and physical therapy every 3 days for several weeks. It took several months for my pain to go away completely but it eventually did and I got my life back thanks to Dr. Franson and amazing PT Suzanne Hawson. Trips to Disneyland, family outings and dancing with my wife became a reality.
It doesn’t end there. Crazy as it sounds, after being crippled for 3 years, 2 years later I began playing competitive tennis!
I’ve seen Dr. Franson and Suzanne for a tennis related ankle sprain and Achilles tendonitis. I recovered fully from both issues/​injuries. I know several other tennis players who have seen Dr. Franson and Suzanne. Whether surgery or less invasive treatment was needed, all have made full recoveries and are back in action.
If you have foot or ankle issues don’t even think about going anyplace else!