Mail Depot

Paid for notary. the owner lady did it wrong and the bank will not except it. Came back to show her the mistake and she would not offer me a refund.

The absolute worst service I have ever seen, first I waited 30 minutes for her to help this elderly gentleman and charge him $ 38 for a flat rate overnight delivery!!! All I wanted was some stamps. Tried to charge me double for the stamps! So I dropped off my UPS prepaid boxes and that really pissed her off and left to buy stamps a few doors down. Don’t come to this store!

I have been coming to this location more than 10 yrs. Even though I moved to Van Nuys which is about 20 miles apart. I still keep the mailbox and still use their services often. Their mailbox price is a lot less than anybody else in the area. I highly recommend this place.

This review is purely for attitude, customer service and human decency. No service was paid for or transacted. We came here last minute before flying overseas to have a will notarized/​witnessed. The lady owner would not help us or do us the small favor of witnessing our legal documents. She kept deflecting our request and saying that notaries could not sign our type of document and did not offer to witness as a civilian. In the end we left and went down the road to the UPS store in the Target strip mall where two lovely gentlemen gladly helped us out for free at no charge.

The worst service — along with completely inaccurate information. The rudest owner Jung Pak — claims she knows what she’s doing but not so. e.g.: I had to have 2 documents notarized: clearly marked were 2 «x“s where I needed to sign my name & below print my name. She insisted I had to sign again on another line after I had appropriately signed. WRONG — so she charged me for 3 signatures when I only had to sign twice. Also left my pen there while I ran back to Credit Union a couple of doors down to get face sheet of what I was signing for — she said she didn’t have the pen. Not @ credit union & not on my person, purse etc. 4 years ago I had to return jewelry to another country — I wanted it insured w/​tracking #. She did it her way — «it’s OK, just fine». NOT. Not insured correctly nor tracked. I was out close to $ 2K.
Never again. Had I not had to use her facility d/​t proximity of Credit Union to sign and notarize documents, I would not have gone there.

If I could give this rude woman that owns this place a minus 10, I would. She needs to learn customer service, or close.
Her mark up on all postal services is outrageous!
Go to Fed ex or UPS, anywhere but here.

Horrible Business, where is the Fed Ex Office, please come back to Granary Square. This business must be losing money, or something is going on that makes the owner a miserable person to be around. I have spent my money a few times here and I am officially Boycotting this place. I am tired of small businesses like the Mail Depot charging credit transaction fees almost like a punishment for not bringing cash, trying to pawn the fee off to the customer, owner is truly out of touch and this practice belongs in LA or the valley, not SCV. Also, VISA/MASTERCARD’S merchant service agreement with small businesses does not allow this and you can call and file a formal complaint on the transaction and get refunded (REG E Dispute). The more the store gets the more likely they will lose their privilege of accepting credit/​debit cards as a form of payment. Also, I was disgusted when lady tried to charge me 1 dollar for the cover page of a fax… come on are you that hard up for money that you need an extra dollar for a page that says to and from. Give me a break, then when I try to ask her about the merchandise she has on the wall I just get attitude. If the owners head was not so far in galaxy nine, she would realize that she can convert a simple $ 5 fax customer into a $ 20 – 30 retail customer by buying her worthless crap on the wall. Which I would’ve bought my kid a hat there as the store has buncha kids accessories, but again she was too rude and angry that I questioned her credit card fees and dollar for cover page fees. If you are trying to run a small business than you may want to appeal to the small community that surrounds you, otherwise you will go under and I will not be surprised. Sorry I will wait in line at post office or use a UPS Store somewhere else. Your store is not that convenient or useful.

Friendly but slow service, but I’m grateful. It made me walk out of the store and I ended up finding an online solution that scans mail and forwards (or shreds other stuff). That suited what I needed more than me going to a box every week or so.

I’ve been using Mail Depot every two weeks for the last few months. Some friends of mine are out of town (long-​term) and I’ve been caring for their house, which happens to be in the neighborhood right behind Mail Depot. I collect their mail and, every two weeks or so, I package it up in a USPS flat rate envelope that my friends have prepared ahead of time for me. They have applied the address and postage for me; all I have to do it pop the mail in and mail it out with a delivery confirmation. This is where Mail Depot comes in. I’ve been taking the packages there to purchase the delivery confirmation.
The first time I used Mail Depot, I thought they were great. Very nice and helpful. Unfortunately every time since then has been just plain frustrating. The lady at the counter ALWAYS finds something wrong. First it was that I wanted to pay by credit card but she didn’t want me to – even though I was fine with paying the credit card fee. She made me go to the ATM to pull out cash. Next she tried to charge me almost $ 10 for the delivery confirmation. I told her that the price was too high and something wasn’t right. Delivery confirmations are $ 0.75 from the post office, plus a fee from the mail store if you chose to go to one instead of the post office. After arguing with me for several minutes, she finally realized that she was charging me for postage when I already put my own postage on the package. This was more than frustrating since I had told her that several times. After that, it was that the package was too heavy. It’s a FLAT RATE envelope! That’s one price, regardless of weight! Today she tried to tell me that the post office wouldn’t take my package because there was a piece of tape over part of the stamp. Then she spent several minutes fussing over it until I told her to forget it and that I would just take it directly to the post office. I ended up going straight to the post office, which was minutes from closing so there were no lines, and they took the package without any issues. No questions asked, so issues!
Luckily my friends return home soon so I will not be sending out any more packages. But if I were, I wouldn’t be using Mail Depot!

So you get the package, enjoy the item inside, recycle the box but what do you do with the packing material. If you throw packing peanuts away you always have a blizzard of them blowing down the street on trash day. The neighbors are giving you stink eye and you can almost make out the vulgarities they’re mumbling. I look into the box and hear my enviro-​conscience whispering «Don’t throw them out. Someone can uuuuuuuse them.»
Well Hooray for small businesses. Bring all those packing peanuts, bubble wrap and sealed air things to Mail Depot. Every time I do they seemed excited and somehow shocked that I’ve brought some more. They’ll use ‘em again and maybe one day, (Cue violin music.) your reused packaging will arrive again at your doorstep. Ahh… the Great Synthetic Circle of Life.
So help out a local business and keep a few unnecessary things out of your landfill. Bring ‘em here.

Worst place to have anything shipped. Took large items to be shipped. Owner quoted me a reasonable price, I left to give her time to package the items. When I came back the price changed over $ 150 than before!!! I told her to forget it and give me my items back. She then proceeded to CHARGE me for the boxes and supplies she used even though I didn’t want them.

I have my business mailbox here. I am so grateful to have chosen this place over all the offerings. The warmth and personal care I get is wonderful.
Circe Denyer,