Caliber Collision

Horrible experience. Never Never Ever Ever again!!! They kept my car for 3 weeks then tried to charge me a storage fee. Would not deal with my insurance company and inflated price when insurance said they were charging higher than market price. They were rude and did not want to work with me. They kept making excused and pushing me off to another person then another. They wanted to ship my are out of the area. What?! Why? Do not go here. Beware!

Caitlin at the front desk is the best she made me feel at home and very comfortable she walked me the thru the process and explained things I ddnt understand caliber is the best idea bring my car here every time and I will suggest this place to others

NEVER EVER GO HERE. If I could give 0 stars, I would. They were incredibly slow, rude, and didn’t know anything at all about my case. I needed a tiny rust repair on my windshield frame. It took them a week. They were non responsive & uncommunicative. Every single day I would call they couldn’t give an answer or an estimate when the repairs were done, they would tell me they would call me back with an update a few hours later, and each and every time they never ever called when they said they would. All they did was transfer me from person to person when I did call, and each person only knew a piece of the case. They were rude, they were slow, and they were extremely untrustworthy. I can’t trust a place who says they’re going to do something & doesn’t do it & gives me the run around each time I call for an update. I’ve never ever dealt with such poor customer service & poor craftsmanship. They were supposed to coordinate wth Safelite auto glass repair to give me a new windshield, and I get off the phone with Safelite to find out they never even called them to set up the glass repair. Two days were wasted because of this. I’m trapped in my house which is 10 miles from nearest grocery store and I haven’t had any food for a week now because these guys are taking so long to do such a simple, simple repair. Worst shop ever.

Kaitlyn and Joseph were superior. They had me checked in quickly, gave me realistic timeframe of completion and I even got a ride back home.
My CR-​V looked new as ever and it only took 5 business days.
I would recommend caliber to all!

Absolutely the best. I have taken my car they twice. Their repairs and painting are so good that it is impossible to tell where the damage was after they are done.

Outstanding service! I was in my way to my daughters wedding rehearsal and the back window in my SUV blew out. They we so so helpful. Garrett Buckley was simply amazing. He jumped on it right away. They had me buttoned up and back on the road in 20 minutes!!! Garrett saved me from being late to my daughters wedding rehearsal. He was so professional and empathetic. Thank you Garrett. Thank you Caliber!!!

Marvin from Caliber Collision in Valencia CA put my mind at ease at all times. Made sure I was satisfied at all times including sending me text updates regularly.
My car was fixed to my satisfaction. The staff was professional and always pleasant at all times. I would highly recommend Caliber Collision for all your body repair needs.

Great customer service — they always kept me informed throughout the repair and finished the job earlier than planned. I was very happy with the work.

took my car to get fixed… now the work they did was awesome except for a few minor details… the problem comes in this morning when I decided to put my HID lights back in. I go into my trunk and get my kit out and both my HID bulbs are gone the ballasts are still there, but the bulbs them selves are gone… now you may say well maybe someone got into your car and took them, but there is an amplifier, a 3500 dollar DSLR and lens in the back, why wouldn’t they take all that?

I don’t know if it was these fellows or a third party they took it to for repairs, these guys did an amazing job on my body damage but my shocks and alignment were charged as fixed and everything but was worse than when I dropped it off and I had to have my usual mechanic fix the front end alignment, and less than 100 miles of driving the brand new tire they put on blew.
After talking to insurance and caliber staff they may re fix my truck for free and if it is a good repair job I will certainly update this review. Not entirely blaming these guys as it may not be entirely their fault, and they may make up for it in the future, but for now I’d say just stick with your usual mechanic for repairs.

Caliber Collision takes the hassle of getting your car fixed and makes it as hassle-​free as possible. The level of service they’re able to provide is beyond what I could even ask for. For one, the employees I’ve dealt with are phenomenal. Caitlin is the one typically behind the front desk, happily handling all of the calls, paperwork, and questions. And she does it all with a smile. Garrett is the other employee I’ve had the privilege of dealing with on my visits. Garrett is about as genuine as they come, truly a nice guy with a sincere desire to help. I’ve brought my car in twice so far, and he’s been happy to explain specifics to me, give realistic timeframe and cost estimates, and even was even able to take care of one minor repair right on the spot, in about an hour. On a more extensive repair I had, he also called me to update me throughout the repair process, and overall just went above and beyond to ensure I was a happy customer. This even included personally guarding my new personalized license plate at his desk while my bumper was being repaired, because I let him know I was worried that it might get scratched!
One other cool thing about Caliber Collision is that they text you status updates while they have your car. Things like «your repair is 75% complete, and right on schedule to be completed on Friday.» So cool! I’ve dealt with other body shops over the years, and none of them have done anything even close to this. I have no reason to go anywhere else when I need my car repaired. Caliber Collision is THE place to go!

I bought my very first new car in my life and a month later proceeded to completely jack my side view mirror backing out of my garage. Great. I had had body work done on a different car at a different Caliber location and so looked up if there was a location in my new town and was very happy there was. Their price quote came in under my insurance deductible, so they saved me the hassle of reporting my stupidity. Once the part came in, they got my car back looking new within a few hours. They made a very upsetting situation look like it never happened. The last time I needed body work I said I sure hope I don’t I need it again, but now that I did, I’m sure glad Caliber has so many locations and I should probably make sure every city I move to has one given my track record.

Wow, what can I say !!! My truck looks perfect, and although I didn’t get to meet the men (or women) who personally fixed my truck, I did have an awesome customer service experience with the staff that I did meet, particularly Caitlin, aka «the front desk queen «. She handled business like a boss and kept me informed on all the ins and outs of the process (this being my first ever «accident», although no fault of my own). I can definitely say Caliber Collision on Anza Drive has truly Restored the Rhythm of My Life, because that little Chevy Cruz 4 cyl pile of (beep) rental from enterprise really messed up the nice rhythm I had going in my 5.7 liter V8 Tundra. Anyways, all joking aside, this team rocked it. They even vacuumed the inside and put a nice little plastic bootie over the steering wheel, almost like a hair cap that some people where in the shower to protect their perms or water sensitive hair. It was a nice touch. My only gripe would be that the complementary popcorn in the lobby had a bit too much salt, but hey what can you expect it’s a body shop not a movie theater. I’m not gonna knock off a star for that they get five all the way!!!

I had no idea where to take my car, but my insurance suggested Caliber Collision of Valencia. When I saw all of the super positive Unilocal reviews, it seemed smart to take it there. I have to say that all of the positive Unilocal reviews are well founded. The people there are very friendly and you can tell that they take real pride in providing great customer service and doing a top notch job on your repair. The paint job they did was amazing… I stared at it so closely trying to see any difference from the factory paint, and all I saw was perfection. Add to that the fact that they did a wonderful detail on the car… my car did not just look at good as it did before the accident, it looked even better! Plus, they kept me posted with daily text messages letting me know about the progress on the car, and the anticipated completion date. Plus, when I picked it up, spent time visiting with Craig, the general manager, and could tell how much experience and pride he takes in the work they do. Highly recommended!

First class operation! Customer service was superb and didn’t take any shortcut on the workmanship. The whole process was seamless. Thank you Garrett!

They did a great job on my FJ.
The repair was limited to the front rim and hub.
They got in and out quickly, and gave my truck back much cleaner than it has been in some time.
Only problem, they got it done faster than they said it would take.
Good job.

I didn’t get any work done here, this review is for the stellar service. I was on a road trip when my car overheated nearby and the folks at Caliber Collision (Caitlin and Josh) went out of their way to help me get my car to a garage. I’m do grateful for their help!

After someone who shall remain nameless backed out of our garage and clocked the side-​view mirror, I took it to Caliber to be replaced. Caitlin and Gia were super-​nice and helpful, and Joshua was as professional as can be. After the car was fixed and returned to us (it was just two hours of work), Joshua called and asked me to bring the car back in, and they would wash it for free. We were so impressed!
Unfortunately, a week later, the car was sideswiped, and the same mirror was destroyed again! This time, we wanted to bring it to Caliber, but because they aren’t a State Farm preferred shop, it would have added as much as a week before it could be serviced. We would definitely have preferred to bring it back to Caliber if possible. They are top-​notch.

We had the best experience here! Everyone was so friendly and helpful, the repairs done were quality work, they kept in constant contact with us via text about my cars progress, and it was done when they promised.

A+ work by an A+ crew. I came in with rear bumper damage. The repairs were completed in a speedy manor and the work looksgreat. I took advantage of their complimentary transportation home and was pleasantly surprised to not have to wait.
There was a minor miscommunications during the process that could have caused me some stress, but Craig Waring (manager) stepped up and made sure the process smooth and I was happy.
Bottom line, I would take my car to Caliber again in a heartbeat and won’t hesitate to recommend them to friends.