Vail Self Storage

Where do I begin? I have a 17 ft flat bed trailer, live in Vail, and required a location to store it. I chose Vail Storage strictly on location and convenience… bad choice. By the way, it’s located behind Montgomery’s Bar and Grill and not where Google Maps indicates. Anyway, over the past 6 months I’ve encountered issue after issue. Most times, my trailer is blocked by vehicles or other trailers making it impossible to move my trailer when needed. Also it’s blatantly apparent management and moreover ownership could care less about their customers. Most recently they are renovating their lot and gave their customers 2 weeks to find an alternate location (over the Thanksgiving holiday to boot). Many rude and threatening phone calls of towing and impounding my trailer. Arrived at the facility to find out they omitted my gate access code (couldn’t get my trailer if I wanted to). Hastily moved my trailer to the side without authorization. Upon questioning the «manager» she said «you are lucky we didn’t break the lock and tow it off». WOW. Ultimately I found a different, more reputable place to store my asset. Don’t want my prorated money back. Keep it because I think you’ll need it to pay for your newly renovated empty storage facility. Owner yet to call me back after request… doubt the «manager passed on the request». Steer clear and drive right past this facility. Save your time and sanity by going somewhere else. In closing, I wish I could have rated less than 1 star.