Gorsuch

I have been shopping at Gorsuch for many years, and the quality and style of their merchandise is always «top-​shelf.» Now, they even have «basements» and «sales.» We always find at least one «gem,» and I have received not only compliments on clothing, ski-​wear, and home items from Gorsuch, but also I have had several people ask if I minded if they copied my garments or items by shopping there– which of course I do not mind if they will enjoy the same style! Gracious service, and no sales representative breathing down your neck or standing over your shoulder either! This visit, Natalie helped us.

Amazing. Outstanding service with all the premium brands of the ski world and Apre’s. Great sale prices on skis and outerwear too. Very knowledgeable and friendly people. Always visit and buy at Gorsuch. It’s a must!

I want to personally thank Preston and the entire staff at Gorsuch for their exemplary customer service. Preston and his fellow team members went above and beyond to ensure we had everything we needed to make our ski trip as enjoyable as possible. From equipment rentals to apparel to custom-​made boots, they met each and every demand we presented with ease. They graciously stored our belongings overnight, provided us with helmets – free of charge – upon realizing we forgot to order with our original rental agreement, and even made a pair of custom boots overnight when my fiancé’s boots gave out on him. I highly recommend Gorsuch and the excellent customer service representatives that worked with us over the week to make our last-​minute vacation a wild success. Thank you, thank you, thank you!

I ordered a pair of «used one season only» demo skis — Kastle FX 94 — from the Gorsuch website, which trumpeted a range of available skis. I gave them my data, along with my credit card information. I received an invoice, noting that I received free shipping and that the order «Arrives within 4 – 7 days.»
That was on April 22, 2015.
I’ve received no communication from Gorsuch since placing the order.
I have left 2 messages with the catalog department. I have not received a return call.
I called again the main Vail store morning, where a Gorsuch employee said, «We don’t have that ski available.»
When I read back the order and invoice number, I got the same reply, «We don’t have that ski available.»
Well, you had the ski available when I placed the order!
The Gorsuch employee added that the person she needed to talk to about the order was out of the country and wouldn’t return for another two weeks.
(Funny how the rest of the world seems to have lost complete and total telephone and internet communications.)
Was I offended when she suggested that I look on their website and choose another ski? You betcha!
Not only did Gorsuch confirm my order and not deliver on it, they now want me to choose from a list of demo skis that is only a fraction of the earlier choices.
Gorsuch proudly claims their family-​owned status. I don’t think that excuses this
type of «bait-​and-​switch» sales tactic.

With Chris’s help, I ended up renting a pair of Atomic GS skis (Doubledeck Redster) from Gorsuch which were great as an «all mountain ski» for this ex-​racer. (Length: 166; Radius 15; Tip 113; Waist 71; Tail 99.) I just can’t get hip to those fat skis the kids all have these days! Everyone in Gorsuch is friendly and helpful. The skiwear was beautiful and really high end but out of my price range.

Preston (tall blond ponytailed guy) has single handedly motivated me to bring all of our group’s business to Double Diamond in LionsHead. I have never met someone so arrogant and frankly can’t see how Billy keeps him around. I hope Jeff Gorsuch reads this… 3 people from our group got new skis + bindings, 2 got boots and it all went to Double Diamond.
This is a wonderful family business and they have deep roots in Aspen and Vail. My family has been shopping there for years and we’ve been happy to support them through good times and bad. To be very clear, my review is specific to the Vail boot /​ski operation. The customer service is horrendous.

The most reprehensible service I have ever witnessed. Was interested in purchasing a very unique and VERY expensive bench. I (along with the four other individuals with me) waited for nearly 20 minutes for the sales clerk to finish a conversation she was having with a friend regarding who was coming home for the holidays. Finally, I crawled under the bench to find the price tag myself. Yes, expensive, and yes I was ready to purchase. Realizing the conversation was not likely to end soon… I guess she wasn’t really interested in the commission, or, perhaps she did not notice the five people standing next to her crowded around the bench… we decided to go to dinner and come back later. This time she was busy with a couple purchasing a candle. After another 20 minutes, we gave up and I am benchless. Luckily my friends who live in Vail found out who crafted the bench and I can now go directly to the source. Now let me think for a moment because I seem to remember a line from a movie somewhere regarding ignoring customers… Oh yeah, «Big mistake. HUGE!»

Premium ski and clothing store sans premium customer service. As long as you’re 100% positive you won’t be needing a return go for it.

This is a review for ski boot purchasing and fitting experience. After visiting a rental shop, two boot shops and trying on 14 pairs of boots I ended up at Gorsuch.
The problem I was having is that my toes would go numb and fall asleep in less than 10 min in any pair of boots. Preston at Gorsuch immediately calmed me down about my problem, where as other boot guys said I should consult with a doctor. He knew I needed extra room about my ankle bones. He placed adhesive foam pads and heat fitted the liners and boots to my feet. I still wasn’t convinced, so he told me to go home and let my feet rest and return in the AM.
Next day, I bought the $ 700 pair of boots. Skied in them, came back each day for four days for adjustments. Billy was there each, more than happy to help. Ground out the shell a few times and flared the calf. On last day, my feet felt so great I could have kissed him.
To

Gorgeous store with the loveliest and very expensive ski fashion and sportswear. The customer service was top notch and it’s fun to just browse, and hope for sales!
I would say the prices are just the same as other american shops for European coats; for example a Moncler coat here costs the same as it does in Bloomingdales or the Moncler USA Stores. The US just has a european price markup. Not everyone can travel to Europe to buy european brands. Definitely worth a look if you are in Vail and enjoy shopping and luxury skiwear.

The items in this store are beautiful and you probably don’t need them — but you will ending up wanting them… quite badly. Unfortunately, they will cost you hundreds and thousands of dollars. Want a sweater? $ 129.95. Want a bird-​shaped napkin holder? $ 32.50. How about a bag of chocolates? Well, that’ll cost you $ 14.95. Don’t even get me started on the leather, cashmere, and silk goods… I was blown away.
Welcome to Vail! Spend more — now with snow!!!
I will say — the employees here were very friendly.

Amazingly beautiful clothing… amazing prices, too. Sigh.
Great little items for gifts, however.
…and unlike some of the Vail shops, the employees were super friendly, helpful, talkative… did not dismiss us! ;)
Love their Henley shirts… to die for! Wish I had a reason to buy one… they are one of the few affordable clothing items …

Extremely disappointed with this company :(
Poor Business practices :(
Unwilling to replace a faulty jacket :(
I purchased a white montebello Canada Goose jacket from Gorsuch. I took it in to a reputable dry cleaners, to have it cleaned. The black patch on the arm ran into the white jacket, even though the dry cleaners followed the the exact instructions mandated by Canada Goose. Gorsuch offered to replace the jacket if I sent it back to them. I payed $ 120.00 to UPS the jacket back to Gorsuch. Once Gorsuch received the jacket, they contacted me only to say that because the Montebello jacket had gone up in price since I bought mine I would have to pay the $ 75.00 difference. So now it has been over 6 months since I have had my jacket, I’m out $ 120.00 I payed to ship it back to Gorsuch, and am being forced to pay another $ 75.00 plus shipping if I want a replacement jacket.

While the clothing is lovely and the Gorsuch «look» is recognizable, the markups on the non-​ski wear are truly shocking. I have found identical items in Europe at retail for half the cost, even with a strong Euro.
And let’s face it, if you are a serious skier you wouldn’t be caught dead in a lot of their skiwear. It would look stupid with your pack, beacon and shovel.
They do sell the prettiest ladies shirts on the planet and beautiful home furnishings,
at the same steep prices.
So if you are willing to pay $ 2800 for a wool blazer you will
leave the store looking very nice.

Some amazing getups in this store. I have to imagine the people watching in here is pretty epic during the season.
There were free cookies, but the cocoa dispenser was empty. :(
Note: the cookie was the only item in the store I could afford.

I placed an order through the telephone order department for some christmas items and about 2 months later I started to get tons of catalogues in the mail from 50 different companies. When calling to stop these catalogues I ask where they were getting my name from and all of them said Gorsuch.
Bottom line, if you order from them they will sell your name and in 2 months you will have catalogues that you do not want, I literally get them every day in the mail.
How dare you Gorsuch sell my name with out asking me. Buyer beware your info is not private if you buy from this company

I just don’t get it. Here’s a shop that takes advantage of their Vail location and gets cutesy with the clock-​tower, etc. to charge the «mountain price» for everything. You can get everything they sell at other shops in Vail for a much lower price — although the owners of the other shops weren’t OLYMPIANS fifty years ago.
As I think about it, the thing I most detest about Gorsuch is Renie Gorsuch. I know some Gorsuch employees (past and present), most of whom describe her as a kind of «Bitch of Buchenwald». I know she can be extremely sweet and effusive when she needs to but apparently she can turn vicious — especially to those «below» her.
IMO, there are plenty of great shops in Vail. Why bother going here?

When in Vail, AM and I spend quality time shopping together. Gorsuch is one of our favorite stores to check out for many reasons.
First and foremost, just to see their exquisite furnishings for the home, the cashmere sweaters, the Tyrolean jackets. We have this multi-​level store scoped out and know right where our favorite items are displayed.
Second because they have a beautiful catalog which you can pick up in the store. One year we saw them photographing the models at our ultra secret camping spot in the world and they let A’s daughter check out the makeup and dressing room. The girl’s were lounging in expensive long johns with cute boots.
Third for pure entertainment. Gorsuch does have beautiful ski clothes. However, they know their clientele and also stock some of the most expensive, gaudiest ski wear in the world. We usually have a laughing fit in this section. (A note to my fellow Texans: Please read my profile and you know I know what I am talking about when I say, please no matter how much it tugs on the strings of a heart that pumps burnt orange blood, do not buy the orange and white Texas Longhorn ski suit with gold stars and fringe. It really does not look good on the slopes)
And lastly but also worth two stars… Gorsuch has a certain market it sells to and as I said, they know their clientele and this reads, their prices are very high. However, between seasons when the tourists leave, they have incredible sales. For example, several years ago I purchased a pair of apre ski boots marked $ 365 during season and I paid $ 80 because they were the only pair left and they happened to be my size. SCORE! And because their merchandise is so classic, it stays in style forever.
5 stars all away a round.

Perhaps you’ve had the pleasure of being on this fabulous outfits catalog list for many years. I had been before finally finding myself in this spectaculor Vail store. Full service rental shop (both summer and winter). Beautiful European/​Tyrolian home furnishings, resort wear for men and women as well as high end skiwear. Complete linen of pick-​em-​up items also for the traveller needing a souvenier or something they’ve lost (gloves, goggles, glasses, etc). Don’t miss this clocktower, family owned/​run shop.