The Urgency Room

Wonderful care, wonderful people. Beats going to the ERROR hands down. Hope they build more in the Twin Cities area so more can take advantage.

I LOVE this place! They do a thorough job in making sure that they know what is wrong with you! They also were so good to my 5 year old and have her a balloon when we left. You can go online and check the wait time, but they are very good at getting to you right away. I have never had to wait a long time! I’d recommend them to everyone!

I’ve been here twice in the last 3 months.
One of the benefits is that you can go online and find out the waiting time of each Urgency Room location.
The problem, however, is that their times are NEVER accurate!
For my first visit, I chose this location because the wait time was posted at 10 minutes. When we checked in, they said it would be a good 40 min. wait. I said that their website had said 10 min., and she said, «Well, we’ve been too busy to update it.»
That said, once we got in, the attention we received was good, and I decided it was better than an ER, and more efficient than Urgent Care. I would have given it 4 stars.
The second time was just 2 weeks ago.
The website said 40 minutes, and when we arrived, they said 45 minutes. No problem. I watched my son’s name go on the board, and the clock started to tick.
It was 45 minutes before we got to a room. They told him not to eat or drink until they took his vitals, but it was another HOUR in the room before ANYONE came to see him. (I took notes on my laptop). I kept peeking at the digital board with his name, and I was watching the clock tick, but NOTHING!
Finally a doctor came in, spent 5 minutes diagnosing him and then left.
I followed him out and said, «isn’t anyone going to take his vitals?» And he said, «she’ll be right in».
10 minutes later, a nurse came in, took the obligatory vitals and we left.
Hmmm… at 5 minutes per patient, and the fact that we were on the board with only 8 other names, I don’t know what took 2 hours for a 45 minute wait!
2 stars.
Hence my 3 star average, because, as THEY reminded me, it’s STILL better than an emergency room. (Not sure if it was better than Urgent Care, this time…)
And I haven’t even discussed their bedside manner…