Van Heusen Factory Store

I’m always pleasantly surprised at the clothing for women that I can find here. Perfect for casual and business wear. I think it’s this store, however, that always seems to have signs that say something like 60% off, but then the tags don’t tell you the final price nor are there any charts that help you figure out your final price. Well, I’m already mentally adding up how much this day at the outlets is costing me so far (gulp) and so having to figure out the final amount for a shirt using my mentally-​challenged brain is not fun.
Nice staff and good bargains if you find the sales racks.

I have driven up to this store on many occasions since the location at 2^nd and Mission in San Francisco closed, and the folks who work here are wonderful, Its worth the three hour drive (hour and a half each way.)
The store has great prices and great clothing for both men and women, I buy clothes for my wife here as well as clothing for me, mostly dress shirts and blouses for the wifey.

You make good clothes and I believe you have the best selections of business casual clothing. I actually made a purchase of over $ 200 recently. But while at your Vacaville outlet store, I’ve experienced two unacceptable incidents. First, a male employee opened the fitting room door while I was trying on some clothes. He claimed he didn’t hear me when I responded to his knock; secondly, an unfriendly female employee took my selections away without asking customers around if the items were theirs, no apologies from her but instead very arrogantly said she needed to put things away. I am generally forgiving but these incidents bothered me so much that compelled me to write this review. This store will run smoother if.1. They install some kind of device to let employees know that someone is using the fitting room so they don’t have to knock or yell across the store when the fitting room is available. 2. Additional customer service/​professionalism training for certain employees especially to the lady who acted like she own the store and lack tact when dealing with issues. 3. Definitely need some process improvement. Perhaps, limit the number of items a customer could try, reduce annoying loud yelling about info in the store, don’t just barge into the fitting room and lastly, ask customers before putting stuff away.

I love this store great customer service the manager there she is awesome and always wants to help to make sure you get everything you need. I will continue to go back for all my dress shirt. Thanks for the great customer service.

I really like this place! Great store for work clothes with a wide selection that can work for any age (as long as you know how to mix and match pieces: P) Good prices which make the sales even better! And they have a rewards system that offers coupons.

Perfect

Stopped in last night (⁴⁄₁₇) and purchased 4 shirts and 5 ties. Obviously, I’m comfortable with the quality of their product. However, the two ladies that were working the store last night displayed NO level of quality when it came to customer service. Let me say that we did walk into the store at 8:30pm and the store closes at 9pm. I try to be understanding of retail staff wanting to go home after a possible long day of working, but the store is scheduled to be open until 9 and I felt 30 minutes was adequate time for me to get in and make my selection and leave prior to closing which I did. I received no greeting when walking into the store and every question I asked had to be initiated by me and literally yelled across the store while the staff was focused on what they needed to do to close the place. The female staff would answer back by yelling across the store and never once made an attempt to COME to me and help show what I was looking for and ask if they could do anything else. I have never felt more unwelcome in a retail environment and really hope management takes steps to improve. The best products in the world are nothing without service to back it up.

Great work clothing place for very moderate price. I believe the price has risen a bit, but the quality is great.

Clothing looked great and they had a wide selection, especially their five racks of neckties. Unfortunately I can only give this store three stars because the service was subpar. When I walked in I observed a salesperson talking down to a woman for asking for a product that they didn’t have, and then for calling a shirt by the wrong name. The salesperson could have respectfully mentioned what items they do carry, and could have patiently explained the names for different shirts without making the lady feel stupid. Not to say that the salesperson was actually rude, just very direct and curt, and apparently untrained in customer service.
The other salespeople seemed to be relatively friendly, but yet nobody ever said hello or offered assistance to me. I found my neckties — which were a great value –and checked out. Van Heusen is a good brand, but a quality store like this should boast superior customer service.

I get practically my entire wardrobe for work here. The prices are great to begin with. Then, on major holidays, like Memorial Day, the sale prices are unbelievable. The quality of the garments is top notch, too. They always keep me looking great while I’m on the job.
Oh, and the folks who work there are extremely friendly and helpful.

Lots of good quality work attire. You can get it dry cleaned alot and still holds up. Oh they sweater game for winter is ridiculous. Everything is usually more than half off. If your size is not in they can order it and have it sent to you. $ 6 extra. Get dressed for work!!!