Fossil Store

GREAT DEALS!
This is what outlet shopping is all about ! I have got so many great watches and wallets here ! My latest find a MK rosegold watch for $ 105! These watches sell at Macys and Nordstrom for $ 250 to $ 300
They have MK, DKNY, Marc Jacobs, and more plus their own Fossil watches with deeply discounted prices .
They sell watches, jewelry, wallets, purses, sunglasses, and even their perfume smells great!
Sales people are usually helpful and patient. During holidays they usually offer additional discounts.

I’m a huge fan of Fossil watches and leather goods, however I am not a fan of this Fossil location. While the selection is usually decent, the customer service is awful especially at night. The employees talk amongst themselves and when you ask for assistance they act like it takes every ounce of energy to help you. They would rather pretend to clean than help you and are much more interested in their gossip. I asked an employee for the name of two models of watches and she said she didn’t know. Didn’t bother to find out. If management is reading this, please monitor your employees behavior and consider hiring more qualified people.

Great prices and selection. Staff are helpful and will resize your watch band for free. I love shopping here!

Expensive, poor selection, more like a gumbo of watches everywhere, no real quality of watches, lots of quantity and sales, but very junky watches. I prefer the standard Fossil Stores, they just seem more quality.

This review is far overdue, but it goes back from last year (⁶⁄₂₀₁₃). I came in to purchase a birthday purse for myself. I was quite excited as I am a Fossil fan. I came in not really knowing exactly what I wanted except it was a purse. The gal working here at the time, Angela, approached me asking if I was looking for anything in particular or if she could help me find something. I explained to her I was looking for purse and about what size I wanted and it had to be all leather. She spent about 15 – 25 mins with me showing me various purse styles, and colors. I just didn’t see anything that caught my eye. Finally I found a purse and told her I wanted it in blue. Well Angela did some research and found the bag I wanted in the exact blue color in another store. Angela called the store to make sure it was available, about a week later Angel called me excited as can be to tell me my purse had arrived! Yay me! When I came by to purchase the purse Angela’s enthusiasm for my excitement was fantastic! I definitely will always continue to shop here, and I have to say I wish more people could be more like Angela! She showed me that there is in fact people who elicit magnificent customer service!

Love Fossil watches, hate the poor customer service from this location.
I went in to pick out a watch, I noticed an employee talking to a guy, at first I thought she was helping him, but once I was looking for awhile I caught on that they were friends.
I wasn’t even acknowledged by her, it wasn’t until another employee came from the back, walked by me and just said hi. I was looking at the watches for awhile when both of the associates were now talking to this guy who was clearly not in there to buy that night. He walked out without purchasing anything and had said he’d talk to the girls later when they called him.
It was as if I wasn’t even in there, no one offered to help, ask if I wanted to see any of the watches out of the case, keep in mind the only people in the store were the 4 of us, he was getting all the attention and I was ignored & I went to buy! I think I will give this store one more chance because it’s fossil I love, but they seriously need to be more customer friendly.

I ordered a Fossil watch online and it broke after about 7 months. I stopped by the Fossil store and they replaced my watch with the same exact watch for free! Good customer service and a company that stands by their product is why I will continue to buy Fossil. They also have great deals for all you watch fanatics out there!

Best bang for your buck for watch freaks like me.

I like this store. Lots and lots of watches to choose from, including some non-​Fossil watches. I also come here maybe more than I should.
The selection is great here. Prices are also really good — both of my watches were about $ 80-​$ 100, and they look great. They obviously aren’t Rolexes, but for the price, they look great! My students love them. :) In the back of the store, they have a table full (literally) of cheaper watches. I’ve dug around in there and found a nice watch, but sometimes it takes some time and effort to really find something good in there.
As for the workers, sometimes they are distracted (once I had a worker ignore me and talk to her friends for about 15 minutes) but generally they are all very nice. They’ve replaced my battery, changed some of the links in the watch band, all quickly and for free!
I wish they would dedicate their store to just watches, instead of trying to sell their other accessories (wallets, bags, belts, sunglasses). Remove those things and make more room for more watches, haha!

We had to come here to return a watch that was defective, 400 bucks for water to seep through it not a good thing…
Customer service was very good and the folks were very kind, their bags are nice quality but just a little too high…

I really wish there was a no star option.
Because, this place does not even deserve a single star.
I have bought countless number of watches and jewelries from them.
And last week, I went to get my watch batteries to be replaced. I went here because I and my girlfriend have a pair of exact same watch, and when we visited a week prior to that, they were able to do it without any problem.
The girl said that I have to send it in to get it done.
Knowing that they are able to fix it, I told them how they did it with my girlfriend’s watch.
The girl totally ignored me and rung me up for the pair she was able to replace.
After paying $ 10 plus tax, I was directed to Zales which is right across the parking lot.
It was simple enough that the screw had to be held from both end to be turned.
I ended up paying $ 20 instead of $ 10, but I think it worked out because the young lady at Zales ended up adjusting the time also.
I was so disappointed with them, how so many of them are not trained properly
But, I have to tell you they do have a lot of good quality watches.

The prices here are good, but many of the employees are ridiculous. They are so vain and full of themselves that it’s actually amusing to be ignored by people who actually believe they are above me. Half the time I go in there, everyone is dressed as though they are expecting Tyra Banks to come in and discover them and make them walk the runway right then. My last experience was two weeks ago when I bought a watch and the battery quit working before I even left the parking lot. The battery was replaced without a problem but then the America’s Next Top Model hopefuls couldn’t figure out how to put the back of the watch back on so they called a guy over who banged on it, etc but got it back on. It worked… sort of. I made the mistake of waiting to reset the time until I left and at the point I realized the guy must have broken the hour hand with all the banging so I was back to having a useless watch. Last weekend I brought the watch back and was pleasantly surprised to find that a sales associate actually asked ME if I he could help me (that was a first, usually I stand around while they chit chat and pretend there isn’t a customer waiting to be helped). He refunded the watch and helped me find a similar one very quickly and he set it and made sure everything was working properly — took all of 10 minutes from entering the store to leaving.

I knew Fossil outlet stores carry more than Fossil watches having learned they are the maker of some very expensive non-​Fossil branded watches. I came to find a watch for work so I wouldn’t be upset if I lost it or chipped it over my really nice watch. At first I was skeptical in the service because no one greeted me from the moment I walked in and walked all the way to the back of the store– mind you I was looking at and in the cases the whole time but nothing– no one spoke. Once I got to the end a nice female associate greeted me and I explained what I was looking for. She was extremely professional and helpful. She showed me and demonstrated a few styles and gave me the pros and cons of each — I walked away purchasing two items from her and will go to the website for more! She was awesome, considerate, and super helpful. I’m giving this store four stars for having hired a retail jewel– but if it weren’t for her– they’d get 1 star based on my experience and the unfriendly and unapologetic staff people.

I’m convinced. The store is aptly named for what could happen to me if I refuse to leave!
This is a great store not just high quality watches but man accessories that make me oooh and aaah. While I can’t say I dig the sizes on the man bags in this store, I was able to find a really great overnight bag that is both stylish and super functional.
They also offer a wonderful watch concept where you buy the face then choose from an array of watch bands. It’s almost like a build your own but you can also switch out the faces or watch bands with ease! I currently own one handsome brushed nickel watch face and three equally handsome watchbands in blue/​black leather, tan leather and camouflage.
I’m very appreciative of the staff here too. They were oh so patient with me as I decided on the overnight bag. One star lost for their inability to price tag some items in their store as I despise surprises at the checkout.
Wonder what other magical things are in store for me when I return?

First Fossil store I’ve seen have watches other than Fossil. I was a bit confused. They were having a good sale, but everything that was on sale were all like returns and refurbished. Lots were scratched and in really low quality. I couldn’t believe this was actually going on. I will definitely not come back to this location!

Watches are the perfect gift.
I’ve been going here for at least the past 7 years. Come Christmas time, whenever I’m in a crunch and have no idea what to get someone… I buy them a watch. And what better place to go than here! Yeah, they’ve got your standard Fossil watches, but they also carry several other notable brands. This place never lets me down, there is a watch here for anyone! The prices are also VERY reasonable. The prices are often marked down from retail, and everything comes with a 1 year warranty. The service is also consistently good.