D & P Delivery

D&P delivered our bed last week. I got a call from the store that our bed was ready for delivery and that D&P would contact us. Next day D&P called and offered a next day delivery, giving me a 2 hour window.
They arrived on time with 2 people who were very careful in bringing in the bed, putting padding on the floor to assemble the bed. Within 30 minutes they had delivered and assembled the bed.
Great service and great delivery and assembly experience.

If I could avoid giving them any stars, I would. I have one word for this company: HORRIFYING!
I ordered a $ 3K bed through Costco, and unfortunately this is who they used for their «White Glove» delivery. The primary driver tried to scam me out of a second haul away fee, repeatedly, and wouldn’t give up until after I called and got the distributor on the line to TRIPLE verify for him (he REFUSED to even look at the paid receipt I showed him) that the fee was paid.
Once the bed was set up, the drivers were showing my husband and I how the remotes worked for the adjustable bases. The second driver was showing me one side, and his hands were filthy. So was the new mattress where he had touched it; as I watched, dirt dropped from his hands onto the mattress. As I brushed it away, he laughed and said, «Oops, that’s probably from me.» My new mattress is covered in dirty smudges from the filthy driver.
Several days after this fiasco, my husband and I discovered that the drivers had failed to install the brackets that hold together the two adjustable bases, so what is supposed to be a King-​size split bed with independently adjusting bases is now essentially two free-​floating twin-​size beds.
Whatever you do, find out who is delivering your goods FIRST. If it sounds like they are saying DMP or DANDP (or D & P) don’t use these people! Their primary calling number is (707) 447‑4949, and the Manager/​Owner/​whoever he is that appears to run the place is named Brian; his number is (707) 447‑3537. Avoid these people like the plague!

We ordered through Hive modern who used D&P for their «white glove» delivery service. That description couldn’t be further from the truth. I will also never order from Hive again because of this experience and wouldn’t think of using this company because of the poor communication /​terrible customer experience. Never once was I called by them to get an update or schedule my delivery. I ALWAYS had to call them. First attempt truck broke down. Second attempt, apparently frame didn’t fit up stairs and required hoist. Cherry on top: The manager Brian never provided a quote for the hoist job or once mentioned cost to me («my guys mentioned it») so I had an extra surprise bill. Spoke on the phone with Brian and he said I never once asked about the extra cost. Lesson: never use d&p or if you do, constantly ask if there are extra costs, schedule reminders on your personal calendar to «call d&p» and just suck it up when shit goes wrong.