Action Abbey Carpet

Awesome to do business with! Bob went out of his way to accommodate my needs. I had new carpet within 4 days. He kept me updated when carpet was coming and installation schedule. I will be a lifetime customer! Carpet is exactly what I ordered and Bob’s suggestions were spot on. Looks beautiful!

Couldn’t be more disappointed with the carpet that was installed in our home and the service after the fact with the business.
When we can… my wife and I generally like to do business with local mom and pop shops rather than big box stores. I tend to expect poor service with big box, however the whole transaction at this carpet store reminded me of a used car purchase. This included the actual sale and all follow up with the business after purchase when there was an issue.
I gave the salesperson every requirement I had. Which isn’t/wasn’t much. I have a dog. I didn’t want the most expensive and I didn’t want the cheapest product. I was assured the carpet I was purchasing would meet my requirements. Sadly after spending over 5k on the transaction I am ripping out the carpet because it’s that bad.
The business fumbled internally with paperwork which prolonged communication with me. Rather than stepping up to the plate to help a customer it was all they could do to send me on my way to the manufacturer of the carpet.
My favorite analogy from the owner was when he likened the purchase of carpet to a toaster. «You have 30 days to bring your toaster back to Sears… after the 30 days you take up the issue with the manufacturer of the toaster… not Sears.»
Just so we are talking apples here. The warranty is 60 days at this dealer for carpet.
I guess one positive here is that you get 30 days more warranty with carpet than you would a toaster!
I would not do business with this place again… end of story.
Hopefully this helps other consumers doing homework on where to spend their hard earned money.

Absolutely the best in Vacaville! We wanted to have tile in our home in 4 rooms replaced with wood or laminate floors. We went to the big box stores in town (Home Depot and Lowes) and both of them wanted to charge us $ 50 just to come look and give us an estimate, plus, they had scarce selection to choose from. We went to the place that was call the Best in Vacaville, and got an estimate but, the numbers for installation, tile removal and the flooring itself seemed to always change every time we would ask a question about it, the price was a moving target, never solid, and kept going up. Then we went in to Abbey Carpet and Floor on Merchant in downtown Vacaville and saw Steve. They had all kinds of selection and were a no BS kind of place to deal with. Steve came out and measured our home, and we picked out the perfect flooring for our house. When we got our estimate, it never changed, it was just the facts. Then, when we had it installed, they sent out Raul and his helper and man, those guys were the best! They went well over the extra mile in effort and helped us in many ways and such nice people. We could not be happier with the service we received from the people at Abbey. Straight talk, straight numbers that never crept up or had add-​ons etc., and some of the nicest people you will ever deal with! We highly recommend Abbey if you have flooring needs in the Vacaville area.