5 Star Car Wash

I highly recommend 5 star carwash !! I got a 4star carwash, both my inside & outside were very dirty, the crew did a awesome job on my truck from start to finish! Unlike so many other places, I felt welcomed as I was greeted by the staff, lobby had a great selection of car goodies, snacks, beverages. Great to see there’s still a place like you guys that care and do quality work and give excellent customer service !! You have earned my business and thank you again!!!

This place has gone down hill! I’ve been coming here for years and used to love the quality of work! However… The last few times not such a good job! They DON’t take pride in their service anymore and have NO integrity at all (which is huge for me)! Paid $ 57.99 for basically just a «hose down» and a «half*&@» cleaning on the inside of the car. Front and back dash not wiped down, cup holders left with dust and crumbs, vents, radio/​a/​c knobs barely wiped down with a dry cloth, dirt and crumbs still on the floor boards and in door jams, windows all streaky, seats not wiped down. Found my loose change in the center console went missing (NO reason for them to go into the center console AT ALL). Spoke to the manager, I was told I got what I paid for. The owner even confirmed that I got what I paid for. So for almost a $ 60.00 car wash you will get left with a dirty car and items being taken from it! This place is not in the business of customer service, they are only in the business to make money, (and stand behind their employees who don’t take pride in their work and are not honest members of society). You know that saying «Any job worth doing, is worth doing well, regardless of what the job is»? Hmmmm… Think about that 5 Star! They have NO people skills what so ever. No, «I’m sorry you were unhappy with your service, let me see what I can do for you». For me, someone who has been in customer service forever knows you do whatever you can to make the customer happy, especially when your lively hood relies on repeat customer service. Although… They did offer for ME to pay an additional $ 100.00 and they would run the car through again. That’s your idea of customer service?! SERIOUSLY! They deserve no stars! But in order for me to leave a review I had to UNHAPPILY give them at least one. GREAT customer service 5 Star! Maybe you should read more of your Unilocal reviews and see what you can do to make your business BETTER and more UPSTANDING in the community! I will NEVER return to your place of business and will NEVER recommend this place to ANYONE else!!! Consumers don’t waste you time or money! Unless you like paying money for a dirty car and stolen items. You can probably have a neighbor kid do your car for a lot less (and be thrilled to make some extra spending money), do a better job and things not get taken out of your car! Maybe 7 Flags will do a better job after hearing my experience with 5 Star! Especially after being told by the owner of 5 Star «good luck with the competition». I HAVE learned my lesson, «you get what you pay for».

I have been going here since 2005 and I never had a problem until now, had a 4 star car wash and they did a horrible job with the vacuuming of my car and the wash didn’t even clean my car well. Before I got out of my car for them to vacuum, I placed my personal belongings in the middle of my car console, with was a sweater, a blanket & a bag of 6 plastic bottles which I recycle so they can vacuum my car seats. When I got into my car it was throw in the back seat all messy. No respect for people belongs, and not only that my 6 water bottles went missing but they left the bag still in the car. I was upset, those are my bottles, they weren’t on the floor they were put together with my other belongings. That’s my personal property, it might sound petty but it’s the principal of the matter. I went back and told them what was taken out of my car without my permission and they told me that they would have to investigate, talk to the employees and review the surveillance cameras… really … like im making this up! They told me that they didn’t see any thing and talked to the employees and they said they didn’t take anything, so my bottles just walked out on its on??? TONY THE GENERAL MANAGER WAS VERY NASTY WITH ME ON THE PHONE AND TOLD ME TO NEVER COME BACK AGAIN. SO SINCE I WAS TOLD TO NEVER COME BACK I WANTED A REFUND ON MY CARWASH CERTIFATES THAT I HAD PURCHASED 2 WEEKS PRIOR, and he told me that he wasn’t going to refund me because they have no cash value. This place is a joke! Is that how you treat your repeat customers, with a BAD ATTITUDE and RUDENESS! Tony also told me that how does he know if I wont come back again and do this again of accusing them of theft. HOW DARE YOU MAKE YOUR CUSTOMERS FEEL LIKE CON ARTIST’S, ESPECIALLY OVER WATER BOTTLES, WHY WOULD I LIE ABOUT THAT FOR!!! I EVEN SPOKE WITH THE OWNER BILL AND HE WAS SOMEWHAT RUDE AS WELL. WELL, OVERALL VERY HORRIBLE EXPERIENCE, BE VERY CAREFULL WITH YOUR CAR AND YOU BELONGINGS IF YOU GO THERE.

Never had any problems here. I’m always satisfied with their work and I always tip. Best times to go are during the week if you can. I was in and out of here in about 20 minutes tops. I love that they vacuum and do your tires! It’s located right next to kohls.

Deondre the greeter was so polite and helpful. I ended up getting the 5 star detail and it was worth every penny! The staff is quick and pay attention to detail. Definitely my go to place for a wash in Vacaville.

I’ve brought my car a couple times to this car wash. I guess I think next time will get better. Each time I bring it in they either don’t vacuum it right or I have water spots on all my windows or the interior wasn’t cleaned. Things that are plainly visible. I guess from here on out I need to look for another wash.

This is a long overdue review. I have always taken my car to get washed here. The prices are reasonable and I always use coupons plus get my card stamped to get my 10^th free wash. They do a really great job. And I’m always happy leaving the place. The staff is friendly, and one of the guys, Leo, is a cool dude. I will definitely come back to get my car detailed here. There was one incident where they forgot to take out my car antenna and it got damaged. They owned up to it, and it was an accident But they quickly resolved it and had it fixed at no cost and at my convenience. Now that’s awesome customer service!

Take EVERYTHING out of your car before handing it over to these people. I left my floor mats in my car. This was a big mistake. One of my two front-​seat rubber floor mats came up missing.
I came back the next day to retrieve it or one similar to it. I was shown a fraction of a video in which two people were cleaning my car. The rest of the cleaning/​detailing didn’t make the cut, yet that was supposed to be their proof that they didn’t remove the mat. My car had been there for nearly an hour, and I was shown about six minutes of video. Made no sense to me but the rep stood by it and stated that they wouldn’t have taken the mats out. Apparently, one tenth of an hour long video was enough to question my integrity and/​or my knowledge of my car and its contents.
The rep even went out to ask one of the men who cleaned my car the day before, because over 24 hours later he remembers exactly which cars he cleaned and what he removed. Right???
The representative returned and insisted they never removed the mat. I guess there is a slight chance someone broke into my car just to take one of the two rubber mats. Why didn’t they want the set? I don’t know.
Or one could assume that I like to go to car washes and make up stories about missing rubber mats. The fact is, I paid 50.00 for a car wash. Would I really be coming back the next day with a BS story just to get one free floor mat? NO!
In the end it was my word against theirs and their useless video, and I had to walk away -$ 50 for the car wash and short one mat.
If I were the manager, I think I would have parted with a $ 5.00 floor mat knowing that the customer just spent $ 50.00 and would likely revisit the car wash.
I just can’t believe I’m paying $ 50 every time I come here and they won’t even replace a lost floor mat or even acknowledge the possibility that it was removed in the 50 minutes that was not shown on the video.
Whatever or whoever you decide to believe, be cautious. Take all of your stuff out of your car, take before/​after pictures, or whatever you need to do. I don’t want anyone else to go through this inconvenience.

I’ve been living here in Vacaville for about 3 months now, 5 Star Car Wash has been exceptional every time I been serviced here. The Staff is very professional and friendly. I’ve never had a problem. Also the stamp card deal of 9 washes 10^th wash free is great they even have a better one where you buy 3 washes and get one free. My jeep looks brand spanking new every time I’m come in for a visit. Highly recommend this place!

Just had a four star carwash done. It was the worst car wash job I have ever seen. Paid extra for the wheel cleaning and the wheel cleaning was terrible. The dash was left very dusty, trash on the floor, all the windows Streaked, kid cleaning with dirty cloths just spreading dirt around. And then had a bad attitude when I ask him to reclean the wheels. Manager came out and wipe the wheels down herself and the dash but said the slight dust on the center counsel wasn’t included in the four star. Really? It took two seconds and a swipe to clean it. Been coming here for years but will never be back. Going to try the one across the freeway on Montevista. Looks like a lot of new people working here and low quality is terrible but the prices are still high.

This place was horrible. We went there because they are near our house but I ended up going home and washing my own car again. I had to pay extra because my dodge grand caravan is not economy sized. They didn’t wipe down my cup holders, any of the plastic or any of the doors in my car. They only vacuumed and washed the windows on the driver side. It took over an hour and there were only a couple of other people there with me. Waste of time and money

Horrible job. I paid 57.99 and they wouldn’t even wipe down my seats. He said I would have to pay another 20.00 for them to wipe them down with a wet rag.
Save your time and money. Go somewhere else.

I’ve always had good service here over almost 4 years but not anymore. The past few car washes I’ve had here were half assed. I tried to speak with management but was never connected. I don’t know if you care but you’ve lost a patron!

! Gicing 3 stars ia generousAn hour wait for a 4 star carwash and I don’t think they even wiped down my interior. Not worth $ 26. WHAT A WASTE OF MY TIME AND MONEY. Giving 3 stars is being generous

Went here to get my car interior cleaned up and exterior washed. VERY disappointed in the job that was done. Complete lack of business honesty and principal. If I could give ZERO or negative 2 stars I would.
1. HIDDEN CHARGES. Price on the board says $ 23.99 for the 3-​Star wash and there is a notation for a $ 2.00 charge for large trucks and SUV’s. I drive a Subaru Crosstrek which is not a medium or large vehicle by any means (smaller than a Honda CRV). So what do they do? Charge me an extra $ 1.00 for «Small Truck/​SUV». NOWHERE on the price board does it mention a $ 1.00 charge for this. Business must be hurting so much you need to make an extra $ 1.00 off of every customer?
2. VEHICLE DAMAGE. Either an employee accidentally (I’m nice enough to give them the benefit of the doubt) or their machine BROKE my front license plate holder and BENT my front license plate and not one employee had the decency to notify me of this. It’s the frame that came from the dealership so it’s not a big loss, but is the principle that matters. If had just notified me they accidentally broke it or the machine broke it, I would have accepted that.
3. VERY POOR JOB ON THE WASH. There were bugs and dirt on my front bumper that were there when I drove to this poor excuse of a car wash and they were still there when I got home. If I’m paying almost $ 30 for a car wash I’d expect it to be completely clean and spotless. One or two stubborn bugs that didn’t come off in the wash is even understandable but my whole front bumper still being covered in bugs? Unacceptable.
Having worked in the service industry for over 10 years, I know what customer satisfaction is and how to have customers coming back for business because they know you met and/​or exceeded their expectations. This is not how you do it. I paid $ 24.99 for a car wash, I feel like I only got $ 7 worth of it. I will NOT be coming back to this establishment ever again.

Went to 5 star car wash in my brand new car and when I got home I noticed a tow hitch cover had come off I went back to see if they could find it
They said it must be a shitty make if a trim falls off and told me to go and take a piss off never come back this has happened before with another car but never had a bad attitude and rudeness
I have 3 cars I will never go there again he was so rude

The car wash was great. What wasn’t great is that their car wash broke my front license plate holder. This would’ve been fine if they’d have warned me beforehand, but when I asked them about how it broke they said «most cars with those break in this car wash.» I asked them why they didn’t tell me that and they said «it’s hard to know.» Definitely some bullshit.
I told them that what that means is that I can’t use their business anymore and they didn’t even try to help. Super lame. I don’t like leaving one star reviews, but I don’t like customer service that doesn’t care. Sorry.

UnilocalERS BEWARE — FIVE STAR Car Wash has a version of CLEAN that will definitely not match the $ 57.99 you pay for CLEAN. They will get your car wet and give it a quick dusting, but they won’t get your car clean.
That aside, the service I paid for on my visit to 5-​star was incomplete (they never gave me the fragrance I paid for, the vacuum was not finished and the door trim was not dressed). The owner Bill told me via email that he couldn’t get my rims clean and I should know better than to want them clean. (They just lightly dust them according to him. Doesn’t matter what the sign says). When I asked him about the incomplete service (forget the rims) he ignored me.
I filed a complaint with the Better Business Bureau (not because I was unhappy with the service — Bill made it clear they do not care about that part) but because I paid in full for a service that was never completed. Bill responded to the complaint and still ignored the fact that the service was incomplete, and allowed the BBB complaint to remain unresolved rather than complete the service.
REREAD THAT BEFORE YOU PATRONIZE THIS BUSINESS UnilocalERS… The owner would rather have an unsatisfactory complaint at the BBB than complete the $ 57.99 service I paid for. Look for yourself — complaint case #57 332 401 is a matter of public record.
I will do what I can to continue to seek support to gain restitution, but in the meantime, Bill has made the decision to keep the payment and deny the complete service.
Bravo Bill! $ 57.99 more in the till!

You know, Mr. Bill P.~I paid $ 57.99 for the five-​star package on April 9, 2015: I commend the car wash crew performing a good job steam cleaning my Toyota 4-Runner’s engine and compartment BUT, my car’s interior and exterior detail washing and detailing were extremely, grossly inferior:
My car’s four brand new tires were treated with just a dabble of tire Armorall BUT, the side-​step runners, trim, hood/​radiator grill where the engine was steam cleaned were grossly laced with residual soap which are highly visible many feet away from my car; my car was wet when I left your car wash-​my car was never wiped completely dry, and the interior dash, doors, and compartment divider weren’t cleaned well OR treated with Armorall either!
I have visited THE FINEST car wash services all over the world (military) but, your car wash was the first offering steam cleaning a car engine; however, ALL car washes I have visited regardless of the country and location, Armorall the ENTIRE exterior and interior when paying for THE TOP service! So, why exclude this most important detail when I PAID $ 57.99, eh?
I complained to the two men working on two other cars; the woman who I met when I drove into having my car steam cleaned interjected the car wasn’t finished but, YET nobody was working on my car for five to seven minutes before she arrived where my car was located until, I began complaining, questioning why my car was still sopping wet, laced with soap residual on the bumper and the exterior of my car??? The guy didn’t know what to say so, that is when five to seven minutes later, the woman interjected her comment.
Regardless, I DEMAND a FREE REPEAT of the five-​star service WHICH the four-​star service severely, and apparently was non-​existent which WAS to be included as an integral portion of the $ 57.99 five-​star service I PAID on April 9, 2015 BUT, the four-​star service wasn’t rendered as specified on the billboard price list, Mr. Bill P. BECAUSE my car STILL has soap ON the body of my car when I arrived home!
I posted my receipt via the Unilocal pics earlier so, I will be RETURNING on April 10, 2015 with my receipt and you’ll see ALL the residual soap left on my car!!! Seriously, I’m your customer SO, you should demand your car wash detailing crew do THE VERY BEST possible car wash service since you chose naming your car wash «5-​Star» BUT, the five-​star service I paid was ZILCH, non-​existent for the exterior and interior of my car; essentially, I feel I paid $ 57.99 just for steam cleaning my car and your crew left a large amount of residual soap throughout the exterior body of my car which will definitely damage the entire body of my car’s paint job leaving etched, noticeable, soap ring marks which I might add, will have to be buffed out for $$$$$$$; I’m not spending another cent at your car wash when your car wash crew clearly left residual soap on the body of my car!
P. S. I have been a Unilocal member since 2007 Unilocaling about businesses wherever I may have visited/​traveled; just look at my photos and how many I have posted! Seriously, I WILL return tomorrow afternoon on April 10, 2015-​you can count on it! Why? I’m a military veteran-​I abide by my word so, should your car wash abide by offering «5-​Star» car washes for your customers! 5-​Star OWES ME A REPEAT FREE car wash tomorrow, April 10, 2015 since, residual soap was left on the body of my car, no Armorall detailing was done as specified above, and the interior of my car wasn’t cleaned well or detailed either!
\ (‘ * ~ * ’) /​-​Look for me, Mr. Bill P.: I’m visiting your office tomorrow afternoon-​April 10, 2015 with my receipt for $ 57.99!

Moving to Vacaville, 5 Star Car Wash was my first wash in town… ‘And unfortunately, my last time here. The «finished job,» left much to be desired… ‘Like a clean car for example. I had high hopes due to the number of cars that I’d see on my visits to Home Depot. (5 Star Car Wash shares the adjoining parking lot with Home Depot.)
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At the time, I was making regular trips to & from Orange County prior to my official move. So, having a peppered front end of insect carcasses on the Honda was the norm… ‘However, that shouldn’t be the case AFTER your paid wash. (Sigh) I could’ve said something, made some noise to management but what’s the point… ‘From the other Unilocal*views/complaints, management appears to be indifferent to customer concerns. After all, it is a car wash in which one would expect to leave with a car that’s actually clean! Well, it is the their business… I mean, if this is their standard, quality of work, then complaining about the half-@ss job performed isn’t going to make a difference in the long run… ‘More than likely if I was to return, chances are it would be a repeat performance.
The Honda was completed in about 25 minutes, from me handing off my keys to the attendant, to getting waived over that the vehicle was done. The vacuuming job was okay. I don’t keep a dirty car so there wasn’t much to vacuum up to begin with. The service was okay, friendly but the «cleaning» portion was lacking. There’s a nice shaded area with picnic tables for people to wait at. That’s great & all, at least you can wait comfortably for a mediocre car wash. 8/​
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However, my main gripe is, «How can you pull your vehicle into a car wash with a handful of attendants & still drive away with a dirty front end?» (‘And with all the staffing, no one caught it…) I’m curious as to who is the manager/​supervisor in charge of final inspection. Who’s in charge of quality control here? I could receive the same quality of work if I went to a drive-​thru, gas station wash for less money. (Well, depending on where you go, maybe even a better wash. — True story)
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If you don’t care about getting the best value for your money and/​or if you don’t take a good look @ what you’re getting for your buck, then 5 Star Car Wash might be «okay» for you. However, if you do care about these things, you may want to try another local car wash in which there are several. As mentioned before, there are also a number of local drive-​thru car washes. (Personally, I prefer the touchless washes which there are a few of those as well.)
Overall, «M’eh…» ‘Which I found to be very surprising especially with the various, competitive car washes in the area. One would think that 5 Star Car Wash would step up their game just based on that fact alone BUT maybe they’re comfortable with doing mediocre work as long as patrons keep coming back.
— Pau (Hawaiian: Done)
Food: n/​a
Ambiance: 3–
Service: 2 (+1 Star: Friendliness)
Value: 1