Jack Daniels Audi of Upper Saddle River

If I could give 0 stars I would. I can’t speak from experience with the sales staff, but the service department’s treatment of their customers is deplorable. I was treated unfairly and dismissed because I’m a woman and they should be ashamed of themselves. I was provided information over the phone and upon arrival they said it wouldn’t be honored as there was «some sort of mistake». Yes. You made a $ 1250 mistake and I had to deal with the aggravation of it all. I warn EVERYONE to be wise when dealing with these criminals and if you can, take your vehicles to be serviced anywhere else.

I bought my Audi from them. I drive 40 minutes each way every time for service even with 2 other Audi dealerships much closer to me. Their service and attention to detail along with being treated like a member of the family is why I continue to be their customer. I look forward to buying my next Audi from Jack Daniels.

Very positive experience — dropped my car off three weeks ago to be serviced as it was under an oil consumption lawsuit that covers all charges — I dealt with Michael who kept me up to date during the entire process, fixed both parts, easy drop off easy pick up and my car was washed and clean upon pick up
Would recommend :)

Great overall experience. My family now owns three audis all from jack daniels. The showroom itself is beautiful, with tons of natural light and a warm feeling to it. The employees all are very professional and greet you upon entering. Something some dealerships have seem to forgotten to do. Dino is the best salesman I’ve had to work with, can’t say I have with a lot but he made the experience that much easier. He was able to point me to the type of car that really will fit my needs and wants, never trying to push anything on me. He is also extremely well knowledgeable in the technology audi has to offer. If your buying an audi I recommend using jack daniels audi on route 17 in upper saddle river. And go to Dino, you will have an easy car buying experience as well as a few laughs and smiles.

Ready for this ??? If you want to lease or buy a car you better not tell them you live in Franklin Lakes because they jack up the prices well above what someone else would pay. They quoted me $ 250 more per month for a 2016 S4 with additional monies out of pocket. They rip you off, lie to you and no more interested in assisting you at all. The are fakes and phonies especially the manager !! I wound up getting my car at Audi of Meadowlands and there they treat you like VIP !!! Of course they called me to ask why and I explained that I don’t do business with people that like to take advantage of me. They are pathetic and should be ashamed of themselves. I’d NEVER give them business. If you don’t believe me take a walk in there and see for yourself. Good luck !! Unilocal should have NEGATIVE STARS — then I’d give them –5 out of –5.

I have been working with this dealer for at least 7 years & two cars (A6 and A8), both of which were purchased new from the dealer. If anything, their service has improved during that time. They’ve been consistently excellent with regard to handling me, my needs, and my car. I’ve dealt with a variety of people, and can’t think of a single issue. I saw the low rating on Unilocal when I Googled the phone# yesterday (my A8 has a coolant leak — 1^st issue in 5 years). They took care of my leak immediately. Over the years, they’ve even driven the car back to me simply to make it more convenient. From people like Niels in sales to Blanca in service, I’d have to rate them as excellent. It’s unfortunate that most of us write reviews when we’re angry, and don’t bother otherwise.

Called this location to discuss about my lease. Margaret, who works in the leasing department needs to check her attitude problem. Incredibly rude and speaks to you in a condescending tone.

Have to upgrade my review of this dealership. They made good on a deal without any hassle. Specifically Kendra Rowan did the right thing and I thought it only right to give them an A+ after my rather poor previous review.

I have serviced my A4 here and no issue except for the long wait time. Came in to lease a 2016 S4 and the price was $ 120 per month more than I got from Bell.

Worst service ever!!! My 70 year old parents went to trade in their car for an Audi. They were kept waiting for three hours while the sales person did paper work. This was just the being of the level of incompetence. They were promised the car would be installed with a gps and ready for pick up in one day. Not only did that not happen, the tech apparently did not know how to install it. On the day the car was ready, it took over an hour to process paperwork. Do yourself a favor, do not shop at this location. There are plenty of other dealerships that will provide courteous, professional service in a timely manner.

Great experience! As soon as I walked in I was greeted and immediately helped. I was searching for a lease with a very specific budget and they spent the time to find the perfect car for me. I had been to nearly 8 other dealers before I stopped in at Audi knowing that it might be a reach for me and they worked magic. They worked with me and explained everything in a very easy manner and were very knowledgeable of the cars. I could not have asked for a better experience.

I do not want to give this dealership even one star ! Made an appointment to see and purchase a car, traveled 2 hours when I was told that car I had the appointment for just received a deposit from another person. I was never informed or asked for a deposit which if known I would of gladly put one down. The sales person (Margaret) was very rude when we had called back. Please read the reviews before buying from this place.

Wish I could give them no stars, they don’t deserve a single one! Think twice before going to this dealership, Audi Palisades is a FAR better choice!
Went into this dealership with my father who was shopping for a new lease. As with most of the reviews, our experience was very much the same. They did not greet us or even acknowledge our presence, I had to approach someone to begin a conversation. The salesman who we ended up with was terrible. Once he knew we were interested in an Audi A3, he became very short with us. HE THAN DECIDED TO ATTEND A MEETING ON THE FLOOR (WHAT?) ASKING US TO WAIT? At first I didn’t believe it, so I waited a few minutes and watched as this meeting took place. I was stunned. Unbelievable. If he had just spend twenty minutes of his time with us, we would’ve been writing a check and signing a lease agreement. Easiest sale of his life. Needless to say we left after five minutes of waiting around… Worst experience I have ever had at a dealership (not an exaggeration) and I’ve leased/​financed seven vehicles in the past five years, so I’m no stranger to the way things should go.
This experience was so bad it almost persuaded us to give up on Audi altogether, but we decided to give Palisades Audi a chance to redeem the brand. THE VERY SAME DAY, we walked into Palisades Audi (which happens to be closer to my father anyway) and signed a lease agreement on an Audi A3 2.0T fully loaded in Red. Gorgeous car. The experience at Palisades Audi was on the other end of the scale, one of the best experiences I’ve ever had at a dealership. We even had the car serviced for the complimentary 5,000 mile oil change, I was floored with their ability to make us feel like part of the «family» even with an entry level Audi. I’m just glad SOMEONE knows how to run a dealership right.
The only reason I wrote this review was because this place had the audacity to send us a flyer in the mail about our Audi purchased elsewhere. I was reminded of this god awful experience and felt the need to share.

Went into this dealership tonight with my boyfriend to look at a Q3. I guess we didn’t look rich enough, because we weren’t even greeted at all. Not a «hello, how are you?» «What are you interested in?» «How may we help you?» Nothing. We walked around the show room sitting in other models, while making eye contact with several of the sales people, and still nothing. There were even a few people who walked in after us, that were assisted. Finally, after being in the dealership for 15 – 20 mins, we walked out. I now understand why Jack Daniels has the reputation it does. This is not acceptable customer service. I would never waste my money at their dealership, and I look forward to purchasing an Audi elsewhere.

I told Mike in services my concerns with the car and he explained what would be done to check it out and what it could possible be. He genuinely seemed willing and happy to answer any questions I had. He came to the waiting area to get me when my service was done, walked me out. My car was serviced in the time frame he stated. This is the best Audi dealership around. I live in Westchester County and go to the Upper Saddle River Audi b/​c the one by me needs many improvements.

Waited for over an hour both times I went. Ended up having to leave before speaking to the associate to finalize a deal. Had to find another dealership with better customer service.

My next car will not be an Audi because of the poor service at this dealership. Every time you go in they have new people working there so there is no one you can rely on. The communication is horrible. Most of the time when you call during business hours it goes to voicemail and you leave a message and never hear back. I don’t understand what is so difficult about good customer service.

I was searching online and the whole experience was very easy and customer friendly. Peggy was willing to answer any question and help me through the whole site! I would recommend this site and dealership to anyone looking!!!

So my five week old Q7 couldn’t remove the snow and ice properly during a recent storm. I had to keep pulling over to wipe the windshield down so I could see. Upon inspection of the blades, I noticed the wipers were mangled due to heavy ice accumulation. Surprising because I had the front defroster on the whole day I was driving the vehicle.
This morning, I went to service and spoke with Dan Grifin and he quickly dismissed me by telling me that wipers weren’t covered under warranty. He took a look at the blades and said «yep, these are not going to wipe properly. Sorry». I could understand if this was a five month-​old vehicle, but five weeks? Come on.
He told me to go to parts and buy new blades for $ 80. Since my hands were tied, I had no other options but to buy them. So this is it for Jack Daniels. I cannot deal with the incompetence and attitudes of these guys. I’m disputing the charge on my Amex and will find another Audi dealer to work with. Pathetic.
Oh, I also emailed Dan a few weeks ago for door trim piece that wasn’t properly repaired and he never responded. I don’t think this kid cares about his job and his customers.

Crooks. Leased a brand new $ 43k Audi A4 from here. Brought car in for a service since right back of car was rattling. They gave me a gas guzzler Audi A6 that was quite beautiful. They told me they would call me when the car is done. After waiting 48 hours, I gave them a call. They told me to come pick up the car. I got there and had to Wait 30 minutes to pick up my car. I received my car back NOT only to never have been fixed, they scratched the mirror! I had to wait because the service guys were jerking around. When I asked for the service manager, I was given a phone number. I have waited 8 days and no one has called me back. I have already contacted Audi USA about this problem with the thumping sound in the rear. Go to Paul Miller Audi or get a BMW for better customer service. We have a BMW and this will be our last Audi ever!