U S Post Office

The Largo Post Office gives the absolute worst service imaginable. Poor customer service. They take their time when assisting customers. For example, each time I come to simply pick up a package the door is always closed with a sign that reads, «If door closed join line» Several minutes later the door opens and majority of everyone in line was there to pick up a package. Instead of them to check the window every FEW minutes they wait several minutes when the line has gotten long and then take their time to assist each customer locating their package. They are not apologetic and very unprofessional. I will keep writing reviews and complaints on their website until something is changed

Everytime I come to this post office I I’m in here at least 30 minutes. Why won’t they just hire some more people.

Horrible! They really need to an overhaul of this branch replacing the staff and carriers with more friendly and helpful staff. The lines are ridiculous, terrible customer service. And on top of that, I have the worst carrier who conveniently loses my packages or puts them in other neighbors mailboxes.smh. I can’t say anything good about this post office.

Today was my first encounter with this particular post office and I am really hopeful that we do not have to return. To be fair, my husband and I were treated kindly and our transaction was handled quickly and efficiently. Nonetheless, we did see how some of postal workers treated disgruntled customers and it was ridiculous. We saw a woman get a window closed in her face (she was complaining about mail that had not been delivered and said she had been given the run around on her visit the day before). We saw another manager get an attitude with a customer who had been waiting patiently in line to pick up a package. This lady had been standing in the front of the line, then when another line opened, a bunch of people went over to that line, essentially jumping ahead of her. The woman maintained her place, and when a kind postal worker offered to help retrieve her package, the manager scolded the employee telling her that it was not her job to retrieve packages and that the young woman would have to wait in the new line (putting her at the end of the line, when she had started out in the front). Clearly, the people who jumped out of line and moved ahead of her were wrong, but it the insult was worsened by the manager’s demand that the young lady move to another line. She was unwilling to hear the young woman’s complaints and instead got indignant with her. This was first thing in the morning. Not all the postal workers were rude. In fact, some were very pleasant and patient with the customers who were angry. However, the guy that shut the window in the woman’s face and the manager that I mentioned… if anything, they escalated the situations, making the customers even more frustrated and angry.

they deserve no stars. i wouldn’t recommend getting any packages that has to come from them. the staff there are rude, packages always seem to get lost (stolen) the drivers dont scan items when they are suppose to neither do they deliver them (stolen again) when they are suppose. dont call them and tell them that you havent received your package, they’ll tell you that you arent giving them the right number or the number isnt showing up. i was suppose to receive a package, when i looked online it said it was out for delivery but i never received it that day.
the next day i look online and it says that its in transit and that there isnt any more futher updates. i call the postal office and the lady tells me that im not giving her the right tracking number when it was correct. turns out the tracking number wasnt showing up from her end. from now on ill have my packages shipped to va im for sure there employees do there job oppose to this one. its a shame i have to commute to va just to receive a package. never again will i use upper marlboro postal office!!!

I’ve never had a problem here except the long lines. Customer service is always helpful, and they are friendly.
Warning– If you can help it, don’t come within the last hour or Saturday.

I have tried and tried to give this post office a chance. They have bumbled shipments of perishable goods for weddings that I worked hard on and acted so «as if» about each situation. I now take my items to other postal facilities to be mailed. But since we have no choice as to which post office our items get sent through and who our carriers are, this is where my tolerance draws the line.
I ordered an item that i needed for travel and had it shipped priority express. I received a notice stating that «Your item arrived at the UPPER MARLBORO, MD 20 774 post office at 2:07 pm on July 6, 2015 and is ready for pickup.» So because they have horribly inconvenient hours 9 – 5, when most people are working, i leave work early to go and get my package, only to get there and they can’t find it. So now i keep getting the gas face from some blatant broad that wants me to believe that my package is out on the truck for delivery. Ummm NO, because you said your drivers leave at 10 (so how did my 2PM package get on her truck??), this says that my package arrived at your post office at 2:04PM and at 2:07PM it is now ready for pickup. the location of the package even states that it is at the freaking post office!!! WTH
So I leave the post office at 5:06PM, come home and wait for my postal carrier, only for her to tell me that she has nothing, but maybe one of the other carriers picked it up by accident and took it back to the post office at the end of her shift. WTF!!! Where is my package?
I despise the nonchalant attitudes of the people in this facility. No one says that they have to be the epitome of kindness but don’t treat me as if i just fell out of the 3^rd grade!!! You don’t know what people are mailing or need to receive, but i guess they make so many mistakes that they now take each and every complaint with a grain of salt. There was a man in line with me that waited an HOUR for the manager to get off of a «conference call» to speak with her about his disgust with their service, and of course she came up (no uniform) with a nonchalant attitude and explanation to match. #DONE If i need something delivered I will do my best to have them ship it to me via UPS or fedex because this place is a freaking nightmare.
The lines are ALWAYS long, and the wait even longer. The attitudes are horrible, the clerks are over worked and we the customer always get the tail end of everything.
IF YOU CAN, USE ANOTHER FACILITY!!!

Love the proximity of this location to my office. They always have an ample amount if people helping at the front counter. My only complaint is thats its always so darn crowded lol.

I’d give less stars but that isn’t possible. I’ve sent packages through this post office and the majority of time they’re lost. Spoken with Supervisors there and they don’t really care.
This organization has no accountability nor would I recommend sending ANYTHING through this office.
AVOID LIKE THE PLAGUE

How great can a trip to the post office be. Don’t come here in a rush, especially if you are picking up a package. Bring your own tape and pen if you plan to purchase and use the mailing supplies on site.

Having to go to the post office isn’t one of those events that you get excited about. The anticipation of long lines and not-​so-​friendly overworked mail clerks has got us all writing more and more emails these days. But in the off chance that you DO have to go to a post office and can make their ridiculously inconvenient business hours, I would say this is an okay place to go. Don’t expect a lot of laughs or smiles and you’ll find this place agreeable. My new favorite feature is the lady who stands at the front of the line trying to help all those waiting as much as she can. Her help will include giving you the right labels, pointing you to the right post office products, making suggestions for the type of mailing services you should use, and checking anything you’ve already packaged up. Much to my chagrin, the last time I went in the post office frustrated me because I had all the items that could not be shipped off in the packages I brought them in. I had tried to recycle and reuse old packaging material but quickly found out that is not allowed because that would make too much sense. However irritating the policy, the lady helped me rearrange my things as quick as she could while simultaneously keeping the line moving behind me so that I didn’t hold others up. It was quite efficient – saving me and many others additional time and frustration.
Is this the greatest post office to be in? No. But to be honest with you, I am not sure that I’ve ever heard anyone refer to any post office as a «great post office». Going to the post office is simply one of those things everyone likes to exhaust all other possibilities before resorting to. Even still, I won’t rate this place poorly just because I hate being there. So a neutral 3-​star rating is probably most fair.

A failing ranking for a failing post office. They are in a prime location and could do so much better than they do. The fading utility of our postal service is personified by this location. As has been stated, they will be careless with your packages and will lose them. What is worth adding is they will be nonchalant about their negligence. Spring for delivery by UPS or FedEx instead. I will, from now on.

So I found myself scrambling to get last minute Christmas gifts off on Christmas Eve. The line was pretty long, but they were fully staffed & worked through it quickly. There was even someone out in the lobby helping customers before they made it to the front of the line.
Under normal circumstances, I’d probably give them 4 stars, but today they went above and beyond. I bought my sister two canvas prints and I had been fighting with a box and bubble wrap for the last ½ hour. I finally gave up. I was not going to fit those prints into any boxes they had. I proceeded to the register to send off my other envelope. The rep that was assisting me asked, «what happened to your box?» (Clearly everyone in the post office had seen me struggling with the multiple boxes there…) I told him it won’t fit. I’ll have to send it later. He said, «hold on a sec…» A couple minutes later he comes from the back with a box that looked like it was tailor made to fit my gift!!! Wow. I was super excited. Not only that, it actually saved me a buck! Now my lil’ sister’s gift will only be 2 days late, instead of a week or so!

Zero stars!!! Rather spend the extra and have my things shipped with ups. They lose all, ALLL of your packages