DC Metro Cleaning

Closed!
Had 2 AmazonLocal vouchers. Used them in May, and they did an okay job though 2 hours late! Booked them again for an appointment through their online system, even re-​scheduled the appointment. After maid was a no-​show, went to main website only to find out that they no longer do residential cleaning! I received no notice whatsoever that the services were no longer being provided. Why they don’t close the online appointment system is a mystery.

I knew it was going to be bad when I walked in the door only to see an unswept entry way and then unswept stairs as I moved up to the second floor. I was so excited to walk into a home smelling like cleaner, except that it didn’t because they didn’t touch the floors with a mop — they only swept and a poor job at that. Additionally, a list of other items:
— they didn’t sweep any of the stairwells (we have 3)
— they didn’t vacuum the rug
— they didn’t mop any of the floors
— there were still water spots on our bathroom mirror
— they did a very substandard job cleaning the shower
— they didn’t put anything back where it belonged.
— they didn’t wipe down the backsplash
Suffice it to say, my sister and I spent an hour and a half mopping, cleaning and vacuuming after they left.
To top it off, we paid for «three man hours» and only two adults showed up, plus a 12 year old little girl. Oh, and they were an hour late.

Used this company after purchasing a voucher on Amazon Local. The voucher and ad for the service is totally misleading because it leads you to believe that you’re going to receive up to 3 hours of cleaning (i.e., the whole house), but when the women arrive they only clean your kitchen and bathrooms. Unfortunately, even those areas are not cleaned well. They failed to clean my main bathtub and did not mop the floors in the kitchen!
Appalling service. I called to complain while the women were in my home, and, still did not receive any better service. Buyer beware! Unfortunately, I got what I paid for, even though it was not what I thought I was purchasing.

So without further ado, here is my update on the cleaning DC Metro Cleaning provided for me.
My appointment time was scheduled for 8:00a; I received a confirmation email the evening prior stating that my appointment was between 8:00a-8:15a (I suppose they know their staff often run late and they opt at the last minute to make you aware that appointments are not concrete, but actually windows…)
8:22a — Called to find out where the crew was
8:25a — Rec’d a call back from the supervisor that the crew was in route; expect them within 15 min
8:50a — Called to find out where is the crew, and was told the supervisor was sending 2 ppl to make up loss of time… So they wouldn’t be there 2 hrs. (I had to get leaving for work and explained to DC Metro Cleaning that my schedule is very tight and time is very important.)
8:52a — Rec’d call back from supervisor that crew is 2 min away.
8:59a — Crew arrived
9:46 — Called Charlene (sp?) b/​c cleaning woman got text not to clean my refrigerator the evening prior to my cleaning. Charlene tried to say her email was generic and didn’t include it. I reminded her of her email that did say specifically; plus refrigerator cleaning (which was offered to me because of the issues I’d had scheduling my cleaning, etc.) and then she spoke with the cleaning woman and they took care of it. (I also asked the cleaning woman to see the text, and she allowed me to, and it oddly stated my appointment was only to be an hour and half long and not the two hours my Groupon stated I had purchased… So I’m assuming sending two people that I was told earlier was not actually to supposedly make up for lost time but probably actually more so just how they work since the time was already determined the evening before to be shorted in the text message!)
10:00 — Left to run errands
Returned home to find:
–My bed was made but the bdrm floor was not swept or mopped
–My bookshelf, night stand, and dresser were not dusted
–My computer room was not dusted
–My kitchen counter was cleaned around the containers not under and behind
At the end of the day: My little apartment is only between 600 – 650 sq. ft., so I am not sure how these small things were missed so terribly. I will NEVER be using this company again and would NEVER recommend them.
****ONLY RATED THE ONE STAR B/​C THE SYSTEM WOULDN’T LET ME POST W/​O IT****

The did a nice job!

I can’t believe how terrible a cleaning job they did. I called on Wednesday afternoon and asked if they could come before Friday, and their customer service was great– they said yes. On the day of the service, I came home to unmade beds, dust everywhere, uncleaned sinks, and a dirty bathroom. They only cleaned my floors, took the check, and did nothing else. I’ve called the company a few times since and although they took 5 minutes to respond to my call when I wanted to use their service they have still not called me back. DO NOT USE THIS SERVICE.

I am so pleased with the job that DC Metro Cleaning did with my condo. They cleaned my condo just a few days ago and it still smell fresh & clean. The work the girls did was impeccable. I was only considering using them twice a month however, with the amazing work DC Metro Cleaning did I am now considering having them come clean once a week. Thank you DCMC for the phenomenal service. I AM A HAPPY CLIENT :)

DC Metro Cleaning far exceeded my expectations! Everyone knows that moving can be hectic so I figured that I’d make it a bit easier for myself. I hired Dc Metro Cleaning to clean my half empty apartment! WOW!!! What a great job! The ladies were awesome! Thorough is an understatement! Fast and spotless! Everything shined, sparkled, and smelled fresh! During the walk thru, the landlord asked for their number! Although I couldn’t wait to tell all my friends, they gave me a gift and a coupon for referring a friend!
I can’t wait to use the service again!!!