Upland Goodwill Book Store and Donation Center

Anthony at Goodwill I thought it was just me calling up to find out about a particular book that looking for my son who’s in college I always call each other goodwill bookstores never have problems only at this location every time I call they never seem to have the time to look for a particular book me myself I cannot waste my time driving from location to location if I have to I have to but all the other Goodwill stores take the time to look for the book at this location is the worst customer service possible the representative of goodwill his name is Anthony if you also will notice right here on Unilocal other people have complained about him that have met this gentleman in person

ANTHONY STEALS YOUR MONEY! This review is for one employee in particular. Wish I could give negative stars! The owner knows who I’m referring to and when he is unemployed at this goodwill, a lot of people will be relieved and return for business. He’s easy to spot, bad attitude and disposition.
I frequent the goodwill stores very often. I frequent this one more often because it’s close to my home and I’m more of a book lover plus they have some cool games sometimes.
But they have one worker there who is a problem, Anthony. He is rude, short tempered and entitled. I’ve seen him yell at elderly people, women, children. He’s a hot head and I can’t believe he still works here.
Here’s my story…
I purchased 4 video games and a book set. Each video game is USUALLY 2.99 and the book I got was 3.99. Anthony told me my total was $ 24. I gave him $ 25 and got $ 1 in change. Weird, I thought… an even number.
He didn’t give me my receipt, so I had to ask for it. As I was walking out, I noticed the receipt was $ 10 less than what he told me. I walked back in to ask him if there was a mistake and he immediately yelled at me and told me I was accusing him of ripping me off.
I was so taken back by his knee jerk response. He must feel guilty if his initial reaction is defensive (most criminals are smart, just not wise). Can’t even give a logical reason why my receipt doesn’t match the money I gave goodwill… excuse me… the money I gave Anthony. Like the saying says, you can’t reason with dumb.
He was the only one there and he kept yelling and getting louder as I was leaving. You could tell he saw red and he was trying to egg me on. I had my back turned and he was still yelling. I swear this guy was trying to get me to fight him. He was that unprofessional and rude.
I know other people that come here and I’m not the only one. The owner has been informed more than one time that there is skimming going on. Not to mention the horrible customer service. This guy plays offensive music while he’s working because he’s the only one in there. No one is there to watch him (rap about smoking marijuana and drinking alcohol). He’s the worst representation of what Goodwill stores portray. He’s a bully.
Management is barley present at this place, so good luck if this guy explodes on you.
It says a lot when management refunded me the $ 10 I was scammed after they reviewed everything. And he still works there.
Even the girls I spoke to the day after said «he told you the games were $ 5? Wow.» And the staff took pictures and called and text management about it. Agreeing that I was scammed. Good luck Anthony.
In addition, if you pay in cash, ask for a receipt. Watch him squirm. He’s relying that you won’t ask for one. That’s how he skims.
He donates money on your receipt to make the total even. So if the total is $ 13.95, he’ll donate $ 0.05 on your behalf so it makes the total $ 14 and he tells you $ 24 and pockets $ 10.
Watch your receipt and ask prices because they don’t list them and this guy uses it to his advantage and will yell at you for asking prices.
Go pay «Sunshine» a visit and let me know how wonderful he is.
I was spending around $ 150 a month in games and books that I resell from this store. Lol there’s MANY other places I can spend my money daily, where I don’t have to be on guard with this tool of an employee.

Quick and Easy! It’s a very small facility that you can easily miss. Make sure you drive to the back if you want to make a donation drop off.

The selection of reading materials is impressive and very well organized. The amazing staff will help you find by author or subject matter (read the feedback by another and I have only witnessed kind considerate behavior and I visit about 3 times a month). They also have DVD’s CD’s and LP’s. Parking is something of an issue but I usually park in back, plenty of space and be careful pulling out of the lot as Foothill traffic is sometimes very heavy. They recently expanded their inventory to selling non reading items including collectible knick knacks. The pricing is uniform throughout the store… paperbacks 1.99 hardbacks 2.99 regardless of size (as of 2015) THERE IS NO SALES TAX!!! As with all Goodwill thrift stores. You pay what is marked; this tells me it is really a non-​profit as how many organizations are allowed to not charge sales tax. I would highly recommend this store

The place is well stocked with hardcovers on the right side for $ 2 each. The left side of the store is children’s and textbooks. The place is clean and the books are pretty organized when I’m there.
Tiny parking space. I like that do have a couch if you want to scan the books you choose comfortably.

Great selection. how ever the service is horrible. There is only one sales person at this location is very rude and unpleasant. I witnessed how he was mistreating an older gentleman that was trying to purchase several books… Is all about costumer service and having the right attitude. I don’t understand. If you don’t like to deal with people, choose a line of work where you are under a rock and stay there. Where is the love and compassion our elders. I don’t care what color or flavor you are. RESPECT is a MOST specially our elders.
Reality check asswipe! Without costumers you don’t have a job! Learn some people skills!

Nice, clean store with a lot of books and helpful employees. I went in looking for romance novels for birthday presents. The lady directed me to a small (two shelf) romance location. She said that the books were in order by author’s last name. They were not. When I went over to the fiction section, most of the romance authors were in the fiction section and out of order as well. After working in 4 book stores in my life, it took everything in my body to not reorganize the books on the shelves. I didn’t say anything and after walking the whole store, I left.
Note: They do have a lot of paperback and hardback fiction authors so if your looking for those books, check them out.

The hours here are
Monday — Saturday
9:00 am to
7:00 pm
Sundays
10:00 am
7:00 pm

Some of the Goodwill stores have VHS tapes only. This store has DVD’s, CD’s, Long playing Records (Old School). They have mostly books for Kids, Computer, Spiritual books, Etc.
Sorry no clothes
They take donations in the back of the store
Located: on Foothill (Route 66) on the south side of the street.
Front parking 5 spaces
Open 7 days a week 10 am to 7pm

I love this place and come here once in awhile. They have friendly staff, organized books, and a restroom for their customers. They also have DVDs and CDs.
I like coming to this location to find children books mostly those for 1^st-​2^nd graders. I have lots of softcover easy reading books for kids for as low as 59 cents which is cheaper than what you can find at a regular Goodwill bookstore. Regular bookstores don’t seem to carry children books anymore which is a shame.
There are chairs/​couches for people to sit down and read some books. It is a nice place to check out and HIGHLY recommend it.

I have found some great items here! Very organized and clean! The employees are nice and welcome me every time I walk in.

When me and my mom drove over there, we thought it was a little sketchy looking on the outside. But the inside was actually nice and had a peaceful atmosphere. The book selection and prices were great, and they also had a good selection of DVDs. I’ll definitely shop here again whenever I’m in town.

A hidden Gem! I went here to stock up on some summer reading books for my kids. The kid selection is very nice and sizable. The only downfall is that they are not categorized in any which way or form. They are all together in one «kid section». It took me about 45 mins to go through the entire section. But I“m glad I did, I found all sorts of great books. My older teen daughter also bought a few books and she was satisfied withe the selection and the prices.

I love this place, but I want to keep it secret. Great place to find books at a great price.

These hours are wrong… we’ve been twice this week and they have been closed both times before 8pm. I believe they are closing at 6 or 7pm? Place is pretty good… when it’s open.

Good store, friendly people, good books. Prices a little high.

Love this book store! Whenever I’m about to travel I visit this store and pick up a couple of books. After I read them, I leave them for someone else.
This location has a lot of romance novels, murder mysteries, who-​done-​its. Now they have a video/​DVD section.
Nice helpful staff, comfy seats and pleasant atmosphere. I think you’ll like hanging out there.

I can’t believe I hadn’t ever been here before and I’ve lived in Upland my whole life-​LOL. So, I went a few weeks ago to replenish my depleted reading supply and loved the place on site. It was organized, quiet and clean and I thought that they prices were very reasonable: $ 1.99 for paperbacks and $ 2.99 for hardbacks. I saw several books that I had seen at B&N and at Costco recently so it was a score for me, price-​wise. When I checked out with an armload of books, I commented that to the people helping me that I couldn’t help but notice that they had better prices than the Goodwill store down the road– and they do! I can’t wait to go here again!

When I lived in Claremont I would come here often either to buy some books or donate items I no longer needed. The staff is really friendly and I got some really great books out of it.

I found this little jewel by accident and I’m so glad I did. They have good books in there. I was able to find a vintage book here almost in a brand new condition. The bookstore looks clean and organized. They even have some chairs where you can sit and read if you wish to. The Filipino lady in the front was very friendly and helpful.