Romulo DeLeon, DDS, MS

I was sent to
Dr. de Leon by my dentist. I guess my root canal could not be done other than by a specialist. First let me start by saying how nice
Leon was. He showed me on a tooth picture exactly what he was gonna do. Secondly the girl at front had called my insurance and explained how much my copay would be. I had made my appointment with my regular dentist for my temporary crown on same day as my root canal. The same insurance girl gave me
my X ray and report to take with me. Everyone was so nice and made me feel very comfortable! I wish they did my regular dental work too!

Dr Deleon and his staff were top notch. I couldn’t have had a better experience.
I had a root canal in the past with a different specialist and the difference between those two were night and day.

I was told by my referring dentist that this doctor had over 30 years experience. He did not deaden the area sufficiently for the root canal, and in the middle of the procedure, I was in searing pain. Should have reported it to the dental board. Also, his office staff at the time was rude and snutty, not to mention unhelpful when it came to straightening out a billing problem that they created between themselves and my referring dentist. I will NEVER go back.

Office front desk staff are not friendly and not welcoming. Before my appt. for my first visit, staff was rude. Kept the appt anyway and was disappointed with customer service provided. It felt like as if they were giving me free service. Front staff should be replaced as I also work for a major hospital, I would never hire them. I was referred by my dentist and am willing to file a complaint with them as well for referring to Dr. DeLeon. BTW… did I mention they tried charging me $ 129 for a two minute consultation. Ridiculous!

As far as the work goes, Dr. De Leon did a good job. His assistant was VERY nice and pleasant. Normally this would warrant 4 or 5 stars. HOWEVER, the scheduler is a rude person (and I believe racist and/​or classest). She called in my wife to have my daughter come in an hour earlier, only for them to sit for an hour until the original appointment time. When I showed up (after driving for 1.5 hours from DTLA) I asked her did she ask for my family to come an hour earlier (yes, she did) and what was her original time (3:10 pm) and then I asked her what time it was presently (3:20 pm). I then asked her why did they wait an hour she said (tersely) «Well, Dr’s run late occasionally». I didnt argue that fact but when I asked her why did she stall in 10 min increments («Oh, 10 more min») and not just tell my wife to come back at x time, she gave me a dirty look and did not answer me (when a caucasion lady came by later, it was like the Queen of England strolled in — I am filipino BTW). Apologizing for the inconvience (although I am SURE she wouldn’t have meant it — with that attitude) probably would have not made me include this in this review. Again, despite the Dr. and his assistant doing a great job, I will not be going back until this front desk person gets a course in customer service.

Olga is extreamly helpfull love this office and its team

I was really scared to get a root canal. I’ve had two now and I really don’t know what the big deal is. Dr. DeLeon is fantastic. I know its hard to make friends if you are the guy giving a root canal, but Dr. DeLeon really is top knotch. He is so friendly… and so quick. I think both of my root canals (on seperate days) took about an hour.
He makes sure to give you information about what it is he is going to do (which I always find helpful and makes me more calm). He is super friendly and really, a guy I wouldn’t mind having to see… if it weren’t for the fact I really could do without more root canals.
He is in network for Metlife… make sure you ask for Dr. DeLeon.