Needles & Niceties

I love this LYS! The owners are an elderly couple who are super sweet and knowledgeable. They have their adorable dog keep them company in the shop too. A great selection of beautiful yarn and needles and hooks, and anytime I have questions they’re both able to help me figure a pattern out. It’s definitely one of my favorite local yarn shop!

I both knit and crochet so I’ve been a customer at this shop for about 15 years. Over that time period, I’ve gotten to know both of the owners a bit more. I have to admit it took some time to feel comfortable enough to ask questions but now, the owners know me by name and they are very helpful and friendly. They are starting to stock some highly rated yarn and brands I am interested in and I look forward to dropping in and checking out what’s new. They also carry Addi’s (circs) which is a nice option if you find yourself without the right size needle for a project, as well as some books, accessories and knitting magazines, too. They offer some knitting/​crocheting classes, as well as frame needlework, some needlework/​embroidery supplies and also feature some beautiful finished items knitted/​crocheted by the owner. This couple is very talented and I could spend hours looking around at their work.

This is my favorite store to go to for cross stitching supplies. I have been coming here since I was in high school and only wish I had more time to make more projects. The owner, Robert, is extremely nice and very helpful. His framework is impeccable and I always receive multiple compliments on the work he has done. I’ve taken non cross stitching pieces to get framed and everything has come out perfect. I hope this shop never closes.

I’ve been going here for years. It’s a great cross-​stitch shop (and I guess for knitting supplies, but I don’t knit). They have lots of specialty threads and beads and charts, which I can’t often find anywhere else but online. But the best is that Bob (the owner) does an amazing job stretching and framing cross stitch. I’m sure he’d frame other stuff, too — but I get all my pieces framed here. It is expensive, yes, although I’m not sure that it’s much more than any other framing store — but there’s also more labor with framing a cross-​stitch piece. But they always look amazing when he’s done framing them. And the customer service from Bob is out of this world. Sometimes it’s been years in between visits, and he always remembers me (as does his wife, but she is more reserved). I don’t know what I’ll do if they ever retire, because I’ll have no place other than online for supplies, and no place that I even know of that does framing this way.

I came in here looking for yarn. The lady who I think was the owner asked if I needed assistance and I told her I was new to knitting and looking for yarn. She said «ok» and walked away — that’s it! no recommendations, no help at all!!! I tried to brush it off and continued to browse and she didn’t bother to even waste her time on me. Thanks lady! I’m a sucker for good customer service so if I don’t get it I won’t return.

This place is awesome! The owners are very nice, helpful, and knowledgeable. I do admit that the lady is a bit gruff when you first get to know her. But I’m willing to overlook it because it only costs $ 5.00 (plus supplies) for a class. Also, I love their poodle Sophie and the ambiance. Very homey and relaxing. They have high end yarns, and some cheaper ones (like Paton) too.

This review is solely for the CUSTOMER SERVICE.
I walked in looking for some red fabric for my Halloween costume. Unfortunately, I didn’t know that this was a cross-​stitching store, and they didn’t have what I was looking for. Because I didn’t know any fabric stores in the area, I asked the store owner if he knew of any nearby. He was sooooo helpful! He knew of a few different places that was pretty close, and was able to give me directions on how to get to the other locations. I didn’t have a chance to look around very much, but one thing is for certain — the customer service here is amazing!

The owners, Anna and Robert, are wonderful people. Anna is a bit blunt, but once you get to know her, you will love her. She will do anything to help you and her knowledge of knitting and crocheting knows no bounds. I have sent many friends to her store to learn how to knit and crochet and all of them have been successful.

My grandmother of 86 years is a very avid knitter and swears that this is a store in which she will NEVER frequent again. If you wish to be degraded by a useless and extremely boorish store clerk, then this is a shop for you, but I don’t truly believe that that scenario applies to many.
Each situation in which my grandmother visited this store, she had to deal with some sort of inappropriate behavior from the female store clerk who assumedly owns the shop.
Take for instance the situation which occured today. My grandmother needed help starting the knitting of a beanie style hat. The pattern, which was purchased from Needles and Niceties, was extremely difficult to follow and obviously needed clarification to begin. The female store clerk, who was clearly never taught the importance of good hospitality, was standing around an old card table that she deems to be her «classroom». Sitting in «class» were two to three older women knitting and conversing about their weekends. The female store clerk saw that my grandmother had entered the store holding her knitting and from across the room shouted, «I AM TEACHING A CLASS!». Her «students», appalled by the store clerks atrocious behavior, immediately began to say things such as, «Help her with what she needs, we are fine knitting on our own for a few minutes». Taken back by the fact that she may actually have to be of help to anyone, the female store clerk, reddened by agitation, said, «What do you need?», in a tone of disdain. After my grandmother explained her predicament, the store clerk simply pointed to the directions at the top of the paper and began reading. Offended by the barbaric customer service that she had received, my grandmother left the store, still confused by the pattern.
In conclusion, if you are searching for a knit shop in which you can be treated like rubbish, then Needles and Niceties is a perfect shop for you! I highly suggest that you visit other knit shops such as Colors 91 711 in Claremont. Heck, if you go there, you may even be able to enjoy yourself instead of being locked away in the corner of an ugly strip mall!

Best cross stitch store within 50 miles! Trust me, I have been to them all!
Don’t know what the other poster meant about their prices as they charge suggested retail on everything…
Great selection of charts, floss, charms, buttons and accessories.
I agree that they don’t carry a lot of the kits that the chain stores do, but that’s exactly what I like about N&N. They carry everything you can’t find in Michael’s or Joann’s, with none of the junk the others carry.
They are willing to special order for you, without extra charge or hassle.
The custom framing is excellent and their prices on that are better than the chain stores with the added bonus that you get a craftsmen who takes pride in his work.
Worth the drive, for sure!

This is a nice little needlework store in Upland. They are particularly good for cross stitch charts and supplies.
They tend not to carry a lot of kits, and certainly not from the big names (like Janynn or Dimensions) … instead they mostly have those cure little charts from small companies that you can only find in the little independent stores like this one.
They also have a reasonable selection of fabrics and a very nice selection of floss, including hand-​dyed floss.
The owner is very friendly and helpful. When I picked out a punch-​needle pattern, he helped me find the floss I needed for it. Prices are somewhat on the high side, which is to be expected in a little shop like this, but they’re not unreasonable.
They also do custom framing, and while I haven’t yet had them frame anything of mine, it looks like they do very good work. I’m definitely planning to take some of my nicer projects there to get them framed.