Computer Solutions 2000

This repair shop is the worst… Came in here after my macbook air screen cracked. They were nice about everything, but that doesn’t really excuse the fact that it took them A MONTH to replace my screen. They claimed it would only take a couple days, but ended up having to order parts from China. Mind you, this was a fairly new macbook air with screen parts being sold everywhere. Grand total for the screen replacement? $ 450! (I even had to pay for the shipping from China when they should have had the parts in stock.)
When I got my laptop back, the new screen itself had some cosmetic damages including a white spot and a couple faint vertical lines. On top of that, my wifi card apparently «broke» while it was in the shop when it was working just fine right before I brought it in. Instead of offering an explanation, they offered to replace it for an extra charge… Unbelievable. Go to any repair shop but here.

Went in explaining that my computer would not recognize my printer. They started working on it right away, unlike the Geek Squad. Last time I took my computer to Best Buy, they logged it in and I didn’t get it back for 5 days. And Best Buy said I had to buy some stuff. At this place, the computer specialist showed what he was doing and tested it before he would let me go. The cost was minimal, $ 50.00 if you can belive that. If you need your computer serviced or you just need help, you have to go here. Their honest, fast and friendly.

I HATE THIS PLACE!!! The people who work there are friendly… but the cost and time it took to perform an easy fix on my computer was unbelievable. 1^st warning sign: a $ 100 charge on any laptop diagnosis when I already knew what the diagnosis was. To top it off, the diagnosis fee can’t be waived… 2^nd warning sign: they were incredibly slow when I visited them. It took a long time for me to get any help each time I went for the same problem. 3^rd warning sign, it took them nearly 2 weeks to diagnose my laptop, buy a new battery, and change the battery. That’s too long. 4^th warning sign, they tried to get me to buy the entire screw kit for my laptop (which was missing about 3 – 4 screws at the bottom panel) for literally hundreds of dollars…

Based on previous reviews either this place is under new management or there’s a mix up on google about which place is which (see below for more on that).
Anyway, my experience with the team here was fantastic! I brought my husband’s laptop in at 5:45 last Friday after it was giving me an error message that it couldn’t find the OS. John helped me and after I told him what was going on he took one look at it and said «It’s probably a hard drive issue.» My heart sank but he told me that it would be $ 120 for the new hard drive and $ 200 worth of labor if they could recover the data ($ 100 if they couldn’t).
I got an update Monday saying that old hard drive was toast, but they had the new one in and were just installing Windows. I knew it was a bad sign when they didn’t call me again until this morning. Unfortunately it ended up being a motherboard problem and despite the new hard drive, the computer was done for. I wasn’t too worried about the prospect of buying a new laptop, but I was worried about buying a new laptop plus spending money on the hard ware and labor they had put into my old machine. I asked on the phone how much I owed them and the response was «Just the minimum $ 49 since we couldn’t fix it.» I was so happy! I went in to pay and was helped by John again. I told him they could just e-​recycle the machine and with that he told me to not worry about the $ 49 and gave me some recommendations on laptops.
All in all the guys here were great and super friendly. I would recommend this place to anyone with a computer problem.
Sidenote: I tried calling them back to give them the laptop password Saturday and I called the number google maps gave me on my phone after searching for their name. A crotchety old Indian man answered and gave me some serious attitude whilst telling me I had the wrong number and they didn’t have my laptop there. I think there might be some confusion with google, but this is the repair place next door to Legends Burgers.

«BAIT & SWITCH»
The previous reviews on the Computer Solutions 2000 (CS2000) are eye openers! I resent not checking it out before I went there. As a result of Gabriel’s bait and switch, I lost 2 hours of my time and $ 15 gasoline for being cheated to go there!
I spoke with Gabriel 3 times before I went to CS2000 today. Gabriel quoted $ 189 (quoted maximum price, Internet shows $ 99) to replace my computer screen plus $ 65 labor. When I arrived, Gabriel changed the price to $ 279 adding extra petty fees such as disposal fees, tax, etc. which he deliberately omitted on his telephone quotes. That is «BAIT & SWTCH» and deceptive practices.
Furthermore, the employees are very rude and hateful, especially the Asian Indian salesman (Haffi?) stared at me (a female minority senior) with his hateful eyes the moment when I walked in the place. I asked Gabriel why did he write on the «Work Order: CUSTOMER PROVIDES PART NUMBERS?» He said, «If the part is wrong, you have to pay for it ($ 189) plus labor cost ($ 99).» That is alarming! CS2000 is in computer screen repair business, I expected them to know the parts. But, CS2000 wants its customers to pay for their mistakes and wrongdoings. That hateful Indian salesman disrupted Gabriel several times and went inside to use the company phone continuing to order Gabriel stop my «Work Order» because he is anti-​customer. By their malicious conduct, BAIT & SWITCH, I have incurred damages of 2 hours of lost time and $ 15 gasoline for the trip to CS2000.
I believe CS2000 used customers to provide part numbers to cover the improper repairs by the employees. I totally agreed with the previous customers not to recommend this place to anyone!

Ok this place is NOT the place you want to go!!! First of all, the guys were kind of rude and sarcastic to me when I brought my computer in both times. The first time I brought it in, I asked them to remove all of my duplicate files on my computer… I paid $ 50 for this and when I got my computer back, I noticed that many of the duplicate files were STILL on my computer! When I called them to tell them this, they explained that even though it may «look» like they are still on there in my i-​tunes and windows photo gallery, in the main folder on the computer, they are deleted… oh, but be careful not to click on one of the «deleted» files in your i-​tunes or windows photo gallery (even though there is no way of telling the actual deleted files from the non-​deleted files), because then it will bring back all your files… ummm okay. At this time they also informed me that my computer was extremely slow and they could fix it no problem if I just did the complete service for $ 170. I was going to buy a new computer soon, so I didn’t want to spend more money on my old computer… but my old computer became slower and so I decided to take it in to them again, because, as I mentioned, they said they could fix it when I took it in before.
They kept my computer for a day and then called me saying I needed a whole new hard drive, and that would cost $ 70 more. This wasn’t surprising since my computer is older and probably did need a new hard drive. However, as I mentioned to them before, I was going to buy a new computer soon and I didn’t want to waste money on this one… I just wanted them to take off any virus that it had and speed it up as much as possible, so that I could use it for the next month or so. They were rude on the phone, didn’t understand that WHY I wanted to buy a MAC instead of a PC and told me how I should just pay the extra money to get a new hard drive and actually tried to make me feel «bad» about my decision.
After finally accepting that I just wanted them to do what I had originally asked and that I didn’t want to pay any extra, they said they COULD transfer my data over to an external hard drive for me if I wanted, at no extra charge. I accepted, making sure they would transfer all my docs, music, etc.
When I picked my computer up and took it home, NOTHING was different. My computer worked exactly the same as it had before, and I had just paid $ 170 for nothing. When I called about this, they said I needed to buy the new hard drive if I wanted to see a difference… when I asked, «so then what did I pay for then?» they said that they «put the work and effort in already» so I couldn’t have my money back. I was pretty upset with this response considering that my computer was EXACTLY the same as when I brought it in so what work did they actually DO? When I said that to them, Gabrial said «well, we did do the hard drive transfer to your external hard drive at no charge, and we usually charge a lot for that, but we did it for you for free»…umm NO you didn’t do it for free… it cost me $ 170 considering you didn’t do anything else! And it’s so easy to do that, I could have done it myself!
Well I just opened my external hard drive to transfer my files onto my new computer, and guess what… not all of my documents or pictures were transferred AND the ones that were transferred, were not even in their correct folders, they were just unorganized and in one giant folder. Now I have to go through every picture and organize it again? Oh, AND NONE of my music was transferred. None at all.
All of this hassle, not doing what they said they’d do, refusing a refund, and on top of that, being rude. I do not recommend this service to anyone.