Competitive Edge Cyclery

Very happy with this place. I went in with an idea of what type of bike I wanted. Well that did not work out due to my weight/​health issues. But the owner was able to help me pick a bicycle that would suit my needs and get me the most bang for my buck. I purchased a Globe Carmel that I’m really happy with and is comfortable and easy to ride, perfect for me a newbie trying to get in shape while also having fun. Took my bike in today for some adjustments and the service was polite and quick.

Great service, I’ve been there only a couple of times but both of them I was very satisfied. Very friendly crew. I think I am going to start going them more often.

Awesome experience! Purchased my first road bike here with no regrets. Now I’m looking for a mountain bike ;)

Super helpful staff. They work within your budget on repairs and stay in close contact thru the process. Great communication, no surprises. Also, they go to great lengths to find obscure parts. I had a fairly new crank fail on a bike I purchased in another state. Chris contacted the manufacturer (FSA) and got an upgrade sent right away at no cost!

I got a1 2014 Cannondale Badboy from here and the customer service great… ive also had repairs done here so my experiences have been great and would buy here again.

Professional & Precise
From the moment I stepped in I knew I left my bike in good hands. They don’t try to up sell you on any extras. You get exactly what you ask for.
They cleaned up my Trek 3700 pretty nicely and in just 48 hours it was ready for a tune up.

We’ve purchased 5 bicycles from Competitive Edge Cyclery, we’ve received good customer service big or small. We live in San Dimas and we won’t go anywhere else!
Thanks competitive edge
Love ya

Never leave reviews, but I could not help but appreciate all the help and information I received from Competitive Edge Cyclery. i was a first time buyer and was not quite sure of what I was looking for. I did a little research online but it is totally different when you are biking at a LBS.
I previously went to some LBS that were a little closer to my house, but 1 of the 2 really did not help at all. Customer service was not really on point. When I got to Comp. Edge customer service was on point right of the bat. Chris walked up to me and asked me if I needed help. I let him know my budget and he asked what kind of riding I was going to do. Chris was very patient and recommended a few bikes to me. I even had the opportunity to ride all the bikes he recommended.
I strongly recommend Comp. Edge Cyclery in Upland. The staff is friendly, willing to work with you and very informative. They love what they do and are passionate about biking/​cycling.

They may not stock the floor (shoes, helmet, etc) that well, but the staff is very friendly and helpful. They did an awesome job tuning up our old mountain bike and it was very affordable.

«Great bike shop with fast turn around time. Everytime I go, I get great service and attention. I refer a lot of ppl to this shop. Won’t go anywhere else. Bought my bike here so they are very familiar with it.»

The owner needs to check in with their help. Went in for a bike part and was told to wait. In that time the young man behind the counter made phones calls to order lunch, talk to friends about his hangover from last night and so on.
We left after about 15 minutes of this.
Went to Roy’s where service was excellent.

My friend referred me to this place because he knows the owner. I got my first FELT road bike here! They had it on sale for about $ 750 or so. Originally a little over $ 1K.
The owner is a really cool guy. Very knowledgeable and helpful. Best part about this place is they have a layaway plan. The owner was very flexible on the payment plan, taking as long as I liked. Well, maybe because of my friend’s connection, but still… :) I could’ve bought this same bike online for similar price but I would’ve had to pay in full up front plus shipping. Here, they let me take my time to pay it, which was great!
Great selection of road and mountain bikes and everything in between.
Took a few pics of the place: ^_​^
Highly recommend for those looking for a bike on a budget. :)

My wife bought me a Trek there way back in 2001. Have taken my bikes there on occasion for tune ups. Its an okay place… but would agree with some reviews on the customer service… not bad, but not the greatest. The times I have been in there… usually a line of folks waiting to be serviced… and only two reps around… one is usually working on bikes talking to you from the maintenance area, the other is tied up with a customer. I still prefer going to Jensons in Riverside… a small trek from Upland, but for me its worth the drive for the customer service and variety of cycling products (and their prices arent bad either).

I found an electra bike my daughter liked at sports chalet. The owner beat the price. We love the bike and we get repairs-​tune ups there all the time.
Love it! Wouldn’t go anywhere else

Came in from out of town to rent a bike while visiting my parents. The owner said he really didn’t have any rentable bikes, but I could come in and look at an old mountain bike he was going to fix up and resell. The bike was fine for biking around the city, so I took it and guessed he would only charge me $ 10/​day. When I returned it 3 days later he said it was no charge. I was really touched that not only did he not charge me, but he didn’t even ask for a deposit or any ID when I did take it for three days. The employee who was there when I returned it was also very nice. I would recommend this place to anyone!

After a crash last week, I saw a special for a «$ 29 Tune Up» at the Competitive Edge and decided to bring in my single-​speed 29’er that, post crash, was badly in need of a truing.
A made an appointment and dropped off my bike on Wednesday. I was a bit surprised that the tech estimated $ 60-​$ 70 to essentially true and grease up a single speed — but C’est la vie.
Friday I came by to pick it up. No problems there — but when I went to pay, my bill was $ 68. I presented my coupon and had the strangest conversation.
Me: «I printed this coupon off your website.»
The Tech: «Ok, so it says $ 29 for Single Speeds, but actually that means BMX bikes. But, I guess I’ll give it to you anyway. But, then the tech had to take your tires off to true your wheels, and that’s not included, so that’ll be another $ 10. So how about $ 39?»
Me: «Ok.»
I mean, the last time I had a bicycle in for a «Tune Up», the bill was $ 80, so $ 39 isn’t a half bad price. But pretending like a coupon that says «Single Speeds» really means «BMX Bikes» and charging me $ 10 to take my tires off when you true them somehow got my goat. If you can’t actually afford to sell $ 29 tune ups, change the coupon on your site, don’t change the price after you’ve done the work.
In my survey of IE bike shops, Don’s in Rialto is still my favorite — though you have to brave the Ghetto to get there. The Cyclery USA in Redlands has very friendly and competent staff, but charged me $ 80+ for my last aforementioned tune up.
I’m sure the perfect bike shop exists, I just haven’t found it yet.

We found this place when we were looking for a bike for my daughter. We got a cruiser at a decent price. About a week later, we took our other 2 bikes in for tune-​ups. They did a good job (although they sort of made fun of our old bikes, but they were pretty cool about it). About a month later, the cruiser we bought there had a funny thing happen — the seat bent all the way back while my daughter was riding it! The stem actually bent! We took it in, and they called Electra and got us a replacement seat at no charge. Yes, it was what they should do — but they actually did it! (and with no complaining). They thought it was funny too, and had never seen anything like it. I will say that one of the employees is sort of a bummer — he can’t really hear, or see, and he doesn’t smile or anything. But then, none of us are perfect. I think the repair guys are great — they have even done a couple of quick adjustments for me at no charge.

The first words that come to mind when thinking of this place are UNPROFESSIONAL and RUDE.
I brought in my Cannondale Prophet with a dented wheel and a broken seat. The guy in the front of the store was busy so he directed me to talk to the guy in the back fixing bikes. When I went back there, he didn’t greet me with a howdy or a hi, how you doing? No, instead he said «What? What do you want?» When I responded with my problems, he gave me a look like I was stupid. I wanted him to help me out with the two issues I needed fixed and it was like he wanted me to tell him how to fix them.
They told me the bike would be ready by Monday. They called me on the Wednesday after that Monday asking me about certain components. I made a bit of a fuss about them being late with the fixes and they had it ready shortly after that which was the only nice part about the experience here.
I paid a little more than I expected to pay for the repairs and I was not treated like a valued customer. The only reason I would ever go back to this place is because they service Cannondales.
Overall, I’d say the people here are plenty knowledgeable about bikes, both on and off road, but be prepared to not have the nicest people helping you out.