Bed Bath & Beyond

Called to see if they had a bath towel in store and the lady doesn’t even go to look, but tells me they have Kenneth Cole (expensive af). When I ask how much they are she says «it depends on how much you want to spend» like its a fucking lap dance. Bitch gtfo.

Went to the Upland store today with a 20% coupon that I had received on-​line. I printed the coupon as my phone wasn’t working well. They wouldn’t accept the coupon, even though my name was on it. I understand that stores have policies, but one; this policy seems unreasonable and two; my clerk named ‘Randy’ just kept saying, «I can’t scan it, so I can’t take it.» I felt like he just wanted to get me going so he could go back to stocking or whatever he was doing. A customer behind me offered her coupon and he took that. (How does that make sense?) I said I wasn’t comfortable with another customer giving me her coupon, but he took it and used it anyway just as a manager came and approved my printed coupon. And good olé’ Randy used it for the other lower priced item. So I got two coupons for sale items I didn’t care about and left the item I wanted, because I didn’t want to keep the nice customer behind me waiting. Randy should learn to put customers first or not help customers on the register. Go back to stocking Randy. BBB: Please put competent and considerate people on registers!

Big shoutout to Shauna (sorry if I’m spelling that wrong) !! Tonight my boyfriend and I came in for a couple of small things. They didn’t have the rug I wanted in stock. Shauna went out of her way to make sure the rug got delivered to our house with no delivery fee. And of course made sure we got our 20% off So thank you Shauna for making our experience tonight more than pleasant!

Needing a few last Christmas gifts, I headed to Bed Bath on Campus the night of December 23^rd. Although the store was jammed with last minute shoppers, the staff did an outstanding job! Every dept I visited, I was greeted by helpful, HAPPY people. The checkout line was crazy, but the manager was right there multi-​tasking, greeting everyone with a kind sense of urgency. It was such a positive experience, I went back Christmas Eve.
A big thanks to the whole crew!

Went in a couple weeks ago to purchase a vacuum cleaner.
Couldn’t find anyone to help although it was in the morning and the store was not crowded.
I found some triple a batteries purchased them… the cashier asked why I came and I told her to purchase a vacuum. She tried to help but was interrupted by a fellow employee. She took a phone call as she was on the call I paid for batteries and left… she was so busy I didn’t get a receipt.
I traveled across the parking lot to Target and bought my vacuum in that store.

Poor customer Service, Rude Cashier make rude comments when I came in to buy just one item. You are lucky I came in to give you business! I live down the street from here but will not be coming back to this one!

My favorite branch! The staff at this store could not be more helpful and accommodating! The store is kept clean and well stocked. Even if an employee is not working in that particular department, they will do their best to find the answer to your question. I realized today that many of their staff have been there quite a long time which is great. I also like that they will help you use the right combo of $ 5 and 20% off coupons to maximize your savings.

Once again — this store is fabulous. I needed several items and was just so tired I wasnt looking forward to the «scavenger hunt» that usually ensues when one needs a bunch of little odds and ends and hasn’t a clue where they might be exactly. Every one of the 5 items was in a different part of the store. Seriously, no lie, I was genuinely helped at every section of the store by someone nicer than you’d ever expect and so helpful. I was in and out of the store in less than 20 minutes and had all 5 items. Without the staffs help I would have been there an hour, probably given up trying to find ½ the stuff and left frustrated. Way to go … such a nice experience and as usual the value for the prices is exceptional.

It’s often rare to see me post anything for stores. I tend to review for restaurants – food, service, parking – you know, the essentials, but I was pretty impressed by this location. The associates are actually willing to help you. I just remember a store manager walking by asking if I needed any help. Walked in hoping I could just purchase my bedding essentials and go but I realized it’s a lot harder than expected.
I have to admit this location doesn’t have as many options as I would have likes them to have but I also see why they are limited to how much they can sell. Literally this place is filled from the floor to the top. One thing I did notice is that it got really busy at the check out fast, but I was more impressed as how the transactions went. Three people in front of me but it only took a good 5 – 8 minutes.
Keep it up Bed, Bath, and Beyond! And as far as parking, there’s plenty of space!

Above and beyond in customer service. We called ahead to pick up an order after hours but we arrived too late. However, a manager saw us waiting in our car and came outside to let us in to pick up the order despite being so late. Outstanding customer service right there.

Your average Bed Bath and Beyond. I love the 20% coupons and they have nice stuff. Basic store not above and beyond, just good.

This review is way overdue. I’m not sure if her name, but she was a very pretty, short lady, with VERY long hair. She helped me with my purchase of a Nutrabullet RX and a couple of other things that I didn’t think they would have and she guided me right to it! She spent the time with me to show me options and not like other places that just point and let me find it myself. I was very happy with my experience there and it is my only BB&B I will go too. By the way, don’t forget to sign up online to get 20% off coupons!!! I did and saved some good money off my nutribullet RX. Whatever your name was, thank you for your professionalism and awesome customer service!

Just registered for our wedding. We had a very friendly and educated associate named Friday. He walked us through every department and recommended and suggested things we would have never have thought. Thanks! Awesome Customer service! Never would of thought the experience could be so good and fun!

Pretty good store for household products and needs. We went in on a Sunday to look for bedding for our spare bedroom. We had a couple of giftcards so we wanted to use them for our bedding. We found what we were looking for. We looked for decorative throw pillows for the bed and they didn’t have a very big selection. I eneded up having to order some online to go with the bedspread we picked out. Overall, they normally have what I am looking for at okay prices. Definitely not getting a bargain when you come here though, so keep that in mind.

Came in on a Saturday, generally not a good idea. Lots of people, blocked aisles, the usual. Grabbed a variety of items and was happy to see several check out lines open with almost no lines.
The third item scanned rang up incorrectly. I pointed out the price on the sticker and that it had rang up much higher. The clerk apologized, and stepped over to the customer service desk to let them know he needed a manager for a void. The woman he spoke to said «ok, be there in a sec». Meanwhile, she keeps checking out people. A few minutes pass, and the clerk goes over again, and this time she says «ill page someone to come help you out.» Goes back to ringing up customers.
I ask my clerk «is there only one person in the whole store who can do a void?» «Yeah.» «And they’re getting him, right?» «Yeah.» I shrug my shoulders and stand there while the line of people behind me starts to build.
Finally the clerk goes to the same woman a third time and guess what? NOW SHE COMES OVER and helps void out the problem. She doesn’t apologize to me for the delay or to the clerk for giving him the run around. The clerk was clearly embarrassed and apologized several times for the 15 minute wait for a 30 second void and I got the hell out of there.
So in summary, great selection, so so prices, and some ridiculous inefficiency on behalf of this female manager (or whatever she was.)

Nice place to buy all of your home goods from kitchen items to bed sheets.
I was looking for an Aeropress single coffee cup maker. They didn’t have it. Maybe the item I was looking for is available to purchase online only… blah, who knows?

I bought a Keurig for my boss here only to find out when it was opened that it was used and not the correct model. It was a used Special Edition packaged in a Platinum box. The store manager apologized but still tried to prove to me that it was the right model. I got the right one, Platinum, brand new. I will definitely shop at a different BB & B.

The employees here are very helpful and friendly. They take your expired coupons. It’s new and still organized for ease when you are in a hurry to get in and out.
This location is organized better than the other 2 I have shopped at in Chino Hills and Ontario.

Friendly staff, that is always helpful! The store is always clean & organized, and if they don’t have your item in store they will order the item from their warehouse & have it delivered to your home free of charge.

We have been here a few times and really like it better then the one at Ontario mills mall.
The people today where really helpful and glad to help.