AutoZone

Jeffrey provided exemplary service at checkout. He was friendly, engaging and professional. We definitely need more people like him. I also noticed he took the time to listen and explain another customer’s questions earlier while I was browsing the store.

Worst and LAST experience at this Auto zone. Just wanted some tire wet. The sale signs were confusing with the sizes mixed up. I said the signs were misleading. The bigger size was cheaper. The guy Kevin says nobody reads the signs. Thats an insult. Shoulda left. He had to bounce back and forth between two registers to do a return on the first sale. He couldn’t just void it? Sneaky sales peeps! Go somewhere else. Make that Dick sit there all day for 8 bucks an hour and sell nutin. Isn’t a goal to help the consumer? SMH

Went to AutoZone to purchase new wiper blades. Jeffery Roberts ask make and model vehicle. He entered it into the computer and showed me the comparison of prices form $ 25.00 ea to $ 10.00 each. He said in he had tried all the brands and recommended I buy Duralast for about $ 11.00 ea. He said they would last about 2 years. The icing on the cake he installed them for me as well. Thanks Jeff and AutoZone great job
Richard

Worst customer service ever. If you want to deal with a snobby employee than feel free to pay this place a visit. Came in to get a battery test for my car and I didn’t expect anyone to pull out a red carpet and carry me anywhere but I did expect decent customer service. He came to check out my car battery and told me the battery was good but I needed to replace a part and just walks back inside. Umm okay, HELP. He didn’t suggest what to do, where I can get it fixed. Nothing. Turns out, Pep Boys were more helpful and they offered us tools to fix the problem and didn’t even charge us. Thank you autozone, for letting me know my battery was good. Thank you for your driving your customers away.

Worst customer service ever. They ordered the wrong part for me twice and instead of apologizing they try to blame the mistake on me. Saying that I gave them the wrong info. Some of the idiots there don’t even know how to use their own system, so expect to have to walk them through it if you want to assure yourself that you are going to receive the correct part. Luckily for me, I recently found a new shop that has high quality parts for cheap and has the best customer service I’ve ever experienced in the automotive industry. Glad to be done with this shitty autozone.

They get one star because as far as I can see it cannot get any lower… horrible service horrible Manager… idiots the lot of them. bought a new battery from them a few months ago and it went dead… brought it back because it was still under warrenty they would not exchange. When I was leaving the manager yelled out from across the shop I should have bought a better batteries… I guess he is right… I went to a different shop and bought a much better batteries… Will never use AutoZone again…

I have NEVER, ever in my life experienced such poor customer service. I will never do business with this Auto Zone again.
They sold a battery to my Mother that was installed incorrectly and was NOT the right size. My Mother’s vehicle could have caught fire and when we returned to ask for a new battery ONE month later, she was told it was her fault for purchasing the less expensive battery.
We explained that when we purchased the battery, we were asked if we wanted the $ 109 battery with 2 year warranty or the $ 125 battery with the 5 year warranty. My mom went with the 2 year warranty and was NOT told this battery was smaller than the regular size battery for her vehicle. How was my mother supposed to know the size makes a difference. She depended on the trustworthy associates we rely on as a returning customer.
The «associate» who installed the battery, installed it incorrectly. When I asked why would services be offered to assist if they font know to do it to begin with and I was told by the Mabafer Lorena that employees are not certified but do it as a courtesy.
I mean, REALLY??? YOU ARE GOING TO SELL A BATTERY THAT HAS THE POTENTIAL TO CATCH FIRE A MONTH LATER and say it’s the customers fault for going with the less expensive battery and her not asking if it can catch fire. The loyalty and confidence we had as consumers with this Auto Zone has depleted.
Someone could have burned to death and these employees could give a rats @ss.

It never rains in Southern California! So… I’ve never used my windshield wipers. I barley know how to turn them on, let alone install new ones. It’s the middle of summer and some wet stuff starts appearing on my windshield. I immediately head to the nearest auto parts store. I walk straight to the aisle with the windshield wipers and began looking in the booklet hanging in the front of the isle. The guy behind the counter who was named Ian asked me if I needed help. I asked to know what type of wipers are needed for a 2012 X3. Do you know what his response was??? 2 door or 4 door!!! WTH?!? Umh. the guy Josh who I’ll assume was the manager he rescued him and explained to him the X3 only comes in 4 doors. Josh apologized for Ian’s ignorance and gave me the windshield wipers I needed. The icing on the cake is that he put them on for me. Yay! Josh!!! This review could’ve gone a whole other direction if he wouldn’t have rescued Ian.

My experience at the auto-​zone was absolutely terrible. The customer service was awful and how they treated me was completely unprofessional. I would not recommend this place at all.

Store Manager, Michael S., needs to acquire better customer service skills. Counter sales representative said he would honor a core replacement/​warranty on a prior battery purchased from Autozone, which I explained had been damaged near bracket area due to internal heat and corrosion. After bringing battery in, store manager then refused to accept the battery under any potential warranty conditions. I took the battery over to the Rancho store and received great customer service from a more experienced store manager — Tom Medina– who was willing to give me a discount on the new battery I purchased as compensation. It also ended up that Autozone had sold me the wrong battery in the first place (may explain damage near bracket area). In short, Michael S. had poor customer service/​negotiation skills. He’s young and needs more training.
I also found another customer’s review on Google + with what appears to be an identical complaint and similar resolution. Here’s the link:

This pains me to say this, but as a dude, I know jack about cars. So when I walked into the auto parts store, I get nervous. I can’t tell you how many wrong fitting doo-​dads I have purchased.
But not this time. This time I had Mike H. Very happy and upbeat kinda guy. Was looking for windshield wipers and even went outside to measure them for me so we could make sure that we got the right size.
He recommended the brand that was on sale and the better buy. Put them on my car and baddabing, no more problems on rainy days!
Mike H. was great so def talk to him if you have questions.
Only bad thing about the store, could be more organized and floors need a hardcore mop. Otherwise everything else is great!