AT&T

I’m not quite sure about anyone else in the store but we dealt with Karen H and she was fantastic. The nicest AT&T employee we’ve ever met. Go see her she’ll take care of you!!!

Went in today and was greeted and helped out by Dana (who also happens to speak Spanish). She was very knowledgable and answered all of our questions! She gave us the facts but also looked out for our best interest! Couldn’t have asked for a better experience!
Thanks Dana!

Never enough employees at this location. I always walk in to find all associates already occupied with guests and there are only 3 associates. Not to mention this location swindled my husband the last time he resigned his contract they said they would get him a 200 rebate or credit on his next bill for paying full price today. Well that never happened even though we had spoke to a 800 number associate while we were upgrading instore. Miraculously that conversation had never be documented on our account. Shesty motherfuckers. And they blame their horrible service coverage in your 2 level apartment complex because of the «building materials».
When I had sprint I never had coverage issues in my apartment

Wonderful, helpful, and understanding. I was greeted promptly when I entered the store.
I had a laundry list of things I needed to fix. The woman who helped me worked through every item on my list. If she couldn’t fix it, she told me how I could get it done.
I went into the store raw and exhausted after several fruitless phone calls, online chats, and interactions with“authorized dealers.” I left the store in a good mood, knowing I had accomplished some things I had been working on for months.

Okay… I’m writing because this took too long. I’ve been sitting here for 40 min. Seriously? Why isn’t there a wait time posted? I got things to do. Now I have to leave without a phone. Great…

One star for the only good experience I have had here. Every other time I got a smart ass representative with attitude. We just waited an hour to do an insurance claim and the girl hands us a paper and tells us to fill it out and send it in. Then gives us attitude when we ask why this wasn’t done when we walked in. I just want to cancel my service every time I go to this location. HORRIBLE!

I opened an account under my business tax ID number and provided all of the supporting documents. Come to find out they put it under my personal social security and attempted to report on my personal credit their mistake. I feel this is fraudulent and am taking my family personal plans to Verizon.

I was the only one waiting & there were 2 workers behind the counter helping one customer. I guess it doesn’t matter if a customer is waiting to be helped while 2 employees are basically standing there talking to another customer (who was an AT&T employee himself since he stated it & had an AT&T t-​shirt on). Maybe I’m just spoiled by the AWESOME customer service I receive at The Apple Store that my expectations are too high for AT&T.
Just noticed the other person was the manager. That explains it… I guess the manager can’t service customers.
Next time I’ll go to the San Dimas or Upland AT&T store where I’ve had a better experience.

Don’t go here! Went to buy a phone. They had one in stock right then, I was Ready to pay cash, told me they can’t sell me a phone because I didn’t want direct tv! What the heck! Save your $. Go elsewhere. Horrible customer service! Horrible!

Walked in to get an upgrade. Waited for an hour and ended up leaving. Associates were just standing around and helping the ones walking and not the people who were on the list. Will be going elsewhere to get a new phone. Horrible service, do not come here unless you want to wait.

Best AT&T store ever. I was assisted by young lady. (Manager Connie) very personable. Signed me in and introduced herself, then asked for my name. She asked if we had any general question while we waited. Checked in on me twice to Reassure me id be helped! Thank you! Representative named Matt helped us. We upgraded and traded in our devices plus added a line with no contract for my younger son. He transferred out info and we got a case and Bluetooth for my husband. Explained everything thoroughly. Got out in 40 minutes. Very impressed service in other stores isn’t nearly as good. Good job upland att store. Plans went down so that makes me happy!

Walked in to simply get a new Sim card. They gave us a number, which was 1 for about 25 minutes and people behind us were helped first. Seemed like they prioritize customers by how much money they want to spend as they asked us why we were here when we walked in. Wasnt first come first serve for walk ins. Waited for 30 minutes watching people pass by us. Place seems pretty retarded. People were nice at least.

This location only cares about selling phones. I had an issue with a lost phone. I had another backup to replace it. The young lady seemed confused on how to handle the situation so she had the manager come to help. My mail was not working and they said because the phone was out of date. I asked about an upgrade and they said I was not eligible. OK fine. They didn’t want to help me figure the technical difficulties? Isn’t that their job? It took me an hour to get the job done myself and I’m a tech caveman. I checked about my upgrade eligibility on the website and sure enough, I am eligible. Came back the next day and the manager stood there having a conversation while I just waited and the front? Told them I was eligible and was ready to buy a new phone. They still said I wasn’t? I guess I’ll just by the phone at another store. The worst att store I’ve ever been to period.

I have been to this store several times. The service is terrible. I have been with AT&T for a long time. My husband worked for them for over 10 years. This store does a horrible job and treats their customers very poorly. All the associates stand around on their iPads looking confused and can never give you a straight answer. Don’t start a sentence with… I think! Your the manager, you either know or you don’t.

This store is terrible. I was lied to when I tried to exchange my old phone for a credit. I was told that their store «doesn’t do that.» When I showed the representative and manager the email that says that they do indeed take trade-​ins, they searched for every way possible to reject my phone. They asked where I bought it — I told them through ATT. They guy kept asking if all of the buttons worked; I repeatedly said yes. Finally, he located a small crack on the perimeter of the class and said that they could not accept it. I would be fine if this was the only problem — I can sell it to a private buyer. However, I don’t like the fact that I was lied to at the beginning. Do not trust this store — especially the manager Jesus. He repeatedly lied to me. I finally called ATT and they are issuing me the credit, no questions asked. Avoid this store. I’ve been to plenty of other ATT stores and they have all been excellent. Not sure how they are getting away with their tactics, but I’d find a more trustworthy place to spend my money if I were you.

We came into AT&T to switch from Verizon and we were not disappointed. Elaine was FABULOUS! We did a lot so the process was long but Elaine and her manager were awesome!

I don’t think I’ll ever be back to this location. All I kept hearing from them was SORRY. We don’t have that phone being displayed, sorry. We don’t have the color phone being displayed, sorry. We can’t access ur discount, sorry. I highly recommend you go elsewhere. The wait is so long that there was this kid playing with toys since b4 we arrived and after we left. 15 min of waiting and for nothing. SORRY.

I came in here a few days ago to upgrade my iPhone to the 5s. After I was signed in, Elaine came to assist me. She was EXTREMELY nice and very personable. What really caught my attention is that she offered to find me a better deal at either Radio Shack or Bestbuy right off the bat. Thing is, I came here because of the great reviews and decided to pay the extra $ 60 for her exemplary service. Elaine was not pushy when giving me different options or when showing me other products offered. We even had a polite conversation about my military background and about my son. I’m pretty sure my son loves her because of the balloon she so graciously gave him. I definitely recommend this place to anyone who requires great service.
Elaine, you made my day awesome!

TERRIBLE TERRIBLE SERVICE. I walked in with my 1 year old child the manager was standing at the door didn’t open the door just stood there with a cowel on his face and hands in his pockets never greeted me, NOTHING! waiting 15 minutes in the center of the store patiently waiting to be assisted but never got a welcome or possible eta. I would NEVER GO BACK. the lazy manager needs a reality check as he is scaring away potential and current customers. Maybe he could use some training also his staff.

I recently switched from an iPhone 4 to a Galaxy SII Skyrocket. The Skyrocket requires a new AT&T 4G compatible sim card. I went to the AT&T on Indian Hill in Claremont but they wanted $ 25 for the sim card. I later discovered that while the store was big and looked corporate, it actually was not a corporate store.
But this location is a corporate store. I went around 4pm and the lines were long. I waited 30 minutes. Tyerra assisted me. She got me a new sim and activated it free of charge.
Despite the long initial wait, the quick, friendly, and efficient service from Tyerra was most welcomed and appreciated.