Jiffy Lube

I went early in the morning. I was greeted with a smile and a handshake. They took me immediately. They examined my car, explained evetything in language I could understand, no hard sell. The coffee was gresh and hot, tv was great and they quickly changed my oil. It was a very pleasant experience. I will return.

Don’t ever go to the Jiffy Lube in U City at 7500 Delmar!
Last week, my kids were at camp and while I was up that way, I decided to get an oil change.
They of course suggested new wiper blades, air filters (which should have been a red flag since I knew I changed them at my last oil change), etc. I refused all that, but they told me my left brake light was out. So, I agreed to have them change it for $ 12.99.
Imagine my surprise less than a week later when I’m getting some other work done on my car and the Honda dealership tells me my left brake light is out.
So, I call the U City Jiffy Lube and they say I must have an electrical issue, but I can take it to any Jiffy Lube with my receipt and have them check the bulb.
This morning, I went to the Jiffy Lube in South County by Sam’s. I tell them my tale. She looks at my receipt and says she’ll take a look.
She pulls out the burnt out bulb and replaces it. She then shows it to me and explains that there’s no way they changed it before. Even if there was a supposed electrical issue that could’ve burnt out the bulb, it was absolutely not a new bulb. She then explains that they didn’t even key in the correct bulb on my receipt. She didn’t charge me and apologized for Jiffy Lube. (Yay for SoCo Jiffy Lube!)
So, I get home and call the original Jiffy Lube, only to be told that I’d need to bring in my receipt as proof. I explained that I don’t live close to there and could text him a photo of the receipt. He said that wouldn’t be acceptable.
So, it isn’t worth it to me to drive half an hour to Jiffy Lube in U City for $ 12.99, but I certainly don’t mind warning others about that location!

Always nice guys working here, quick service. Low pressure and honest on what you really need and how long it’s going to be.

I’ve had several oil changes here, but things are starting to slide dramatically. One of the biggest indication is the waiting area — near disgusting with padding falling out of chairs and electric tape hanging off of one. And enjoy the free coffee that looks more like tea. Bleh. The only positive note was that they got me in and out in about 20 minutes — I was in just after they opened. I’ve gotten use to the slight pressure to upsell you on services, but irked by the technician filling out the window sticker for a 3,000-mile oil change, even after telling him my manual clearly says I’m fine with 7,500 miles for average driving. And don’t tell me you void the warranty on your oil change because I didn’t upgrade to your synthetic oil. Please.

my experience with this particular Jiffy Lube location has been the best of all of my oil changes in my driving history. I have used Jiffy Lube for years, and recently moved to the St. Louis area. I will be a repeat customer of the Delmar Jiffy Lube location because of their friendly attendance and speedy service. I feel like every part of my oil change and any other services I am getting at my visit are well explained to me, and they are very welcoming to my little ones. Love this place, we will be back!

No no no. Go to any other Jiffy Lube. Service was poor and the application of the Rain X on my windshield was shoddy. I’m ashamed to say that I paid extra for it. Definitely will not be returning. HOWEVER, I can thank this location for inspiring me to become more involved in my own’s car’s maintenance. I could have refilled the windshield wiper fluid myself!

I have used this place twice, and attempted to use it on several other occasions.
At first, I got an oil change. There was an ad outside for a basic oil change for around 24.99. I informed them that that is what I wanted, and when I went to check out, they quoted me for around $ 45. I was like «uhh… I thought it was 24.99?» and the man said «well we went ahead and used the premium oil and such and such.» Really? Doing services I didn’t authorize or ask for and then trying to charge me for them? I don’t know if that was the doing of just one employee or a company policy, but it definitely was pretty scummy.
Secondly, I tried to use them to do my safety and emissions since they were the nearest location listed on the dmv website. Keyword: tried. I tried to go on a saturday and was informed that the inspector only worked weekdays. So I tried coming back on a monday at 4pm and was informed that the inspector would be leaving at 5pm and had just taken his hour long break. Great. I was finally able to catch the inspector when he was there, and while an inspection should take no longer than 45 minutes, I had to wait double that.

I’m not from this area and I hit a pot hole and blew out one of my tires. I had no idea what to do and basically rolled into the parking lot. The were amazingly helpful! They helped me right away, they told me to bring the car around back and checked my tire to see if they could fix it. When they realized it had a significant hole they took the time to put the spare tire on and get it all set up for me so I could drive on it. They were speedy and got me on my way quickly which was amazing. They didn’t even charge me for the time or the labor, even after I insisted! Everyone one there was extremely friendly and helpful and fixed what could have been a stressful situation for me.
The service really couldn’t have been any better. I would recommend this Jiffy Lube to everyone, especially if you’re in a pinch!

I needed safety and emissions testing on my vehicle so I went to store 1757 at 7500 Delmar in University City. I called ahead and was told I needed to be there by 5:00 PM therefore I left work early to accommodate this. I showed up at 4:30 and was told by one of the guys that he was going on break but that if I came back at 5:30 he would do the service. I questioned him on this but he said to come back at 5:30. I showed up at 5:20 and talked to one of the other gentlemen in the store telling him what I was there for and he told me that they would not perform the service because they stop at 5:00. I told him I was there at 4:30 and was told to come back at 5:30. Rather than accommodating me, he told me they don’t do that after 5:00 pm. So, Jiffy lube has now lost a customer. I have brought various vehicles to various Jiffy Lube stations over the years. I adjusted my schedule taking time out of my work day to meet their schedule and then they would not accommodate me a repeat customer. Therefore I will not go back to Jiffy Lube again. The money that is being lost by losing a customer who would have continued to bring multiple cars there is much greater than the small amount of time spent to hold up the word I was given by an employee. Even if he was wrong, that’s not my problem, I took time off work to be there before 5:00.
Sincerely, a former customer

I have had my car serviced here twice so far and I was very pleased with the outcome both times.
I came here to get my oil changed and tires rotated recently. I came at 12 during my lunch hour thinking I could make it back to work within the hour. During one of those wet, snowy, miserable days I was greeted by the owner, like a gentleman he opened my door, the door to the entrance and went over everything for me. It took 20 min tops to get everything done. Everyone there was very respectful and informative of what they were doing, what they discovered on the car and what they could do and will do. I was never in the unknown with them.
I payed $ 24.99 for my oil change and $ 21.99 for my tire rotation for a grand total after tax of $ 51.00 out the door.
I experienced this same kind of the service the first time I came here which is why I came back a second time.
4 stars in by book.

I went there for emission and safety check-​up. I waited for 1.5 hours. I told them in a prior trip to a mechanic that the emission check-​up light was left on by the mechanic, but that there was nothing wrong with my emission. However, they would NOT pass me, and did not bother to check that the emission was fine. Nonetheless, they still charged me $ 36 for not checking that the emission was fine. A total waste of time for doing practically nothing. DO NOT GO THERE FOR EMISSION CHECK-​UP. Take your car to a real mechanic that can check on the actual emission status.

My oil change experience here MADE MY DAY! After a long day at work, the last thing I wanted to do was to go wait and spend money on an oil change. They were quick to help me as soon as I stepped out of my car. They explained everything about my car and the different options clearly and detailed. It was wonderful. The best part was the check out experience. Christopher, Asst. Manager, stepped around the counter to hand me my receipt, opened the door for me to exit, then opened my car door for me as well! They were so great, and I can not wait to go back in 3,000 miles. It was really the little «gentlemanly» things they did that made my experience. And I am still happy and bragging about them!

The quality of the work is fine, but the wait is always ridiculous. The Jiffy Lube up the road at Hanley and Page is well worth driving a few extra miles. Same quality of work, but much faster turnaround.

What can I say, they change your oil and after many changes, they have screwed anything up. They will try to sell you in cabin air filters every chance they get (there must be a crazy big mark up on them) but if your firm about what you want (Just the oil sir), its a good place to have it done and way easier than the Dealership