Sippel Just Ask Rental

The prices were unbeatable for the rentals, but their service is horrible. The lady working the counter never acknowledged us waiting for her to finish with her phone call, but waited to announce over intercom that customers needed assistance. The guy who greeted us was with his back turned as he walked by saying «What’s up?», causing a bit of confusion and frustration. Apparently, the website was incorrect on closing times for rentals as well as there not being a contact service to check on if the equipment was in stock. The employee didn’t know there was a contact system, or even a website no less. In a very defensive tone he stated «Well, aren’t we full of lies today?» He kept watching the clock, as it was 20 minutes to closing when we came in.
I’ll be spending the extra money at the other stores from now on.

Bittersweet experience for tables/​chair rental. Mr. John Sippel, who usually pleasantly and promptly takes care of the rental agreement, seemed to be more concerned with soldering a battery cable than acknowledging my needs as a customer. When I arrived, he did call for another employee to come assist me while he soldered. The employee came and courteously asked me what I needed and quickly left to get it ready to load. I waited for Mr. Sippel to begin the paperwork but he moved to another area behind his counter and continued soldering. I patiently waited, when another older employee led two customers to behind the counter where Mr. Sippel was ‘working’. He stopped his soldering, gave them his full attention and began giving them advice including telling old family tales. I began to pace impatiently for about 10 minutes before another very polite employee who seemed to be coming with his lunch asked if I was helped. He stopped eating his burger, apologized for the delay and quickly handled the reservation. The employee who prepared the chairs and tables came back and asked, «you’re still here waiting». I told him the situation and he was surprised and told me, «but you were waiting right here!» These guys were very helpful and knew how to take care of their customers. I will consider finding another rental location and telling friends and family to possibly do the same.