Enterprise Rent-A-Car

I am going to start off by saying i was not happy with my service this time. The manager Martha was giving me a hard time and was not going to give me the car. I have been a customer for a year and a half and rent every month at the Pat Booker location i am thinking really hard if i want to return. If Martha is still the Manager there i probably wont.

We have only tried one another car rental place and definitely was not satisfied. Weston has been our go to guy since the beginning and always has great customer service. He always makes it possible to rent us what we need to accommodate long road trips or just weekend in town drives. We have never dealt with any issues. We have recently bought a new car from Enterprise Car Sales in Boerne thanks to his recommendation but still intend to use this location for future rentals.

Enterprise
I rented a car from your Universal City Texas location and it was the worst experience I ever had. I have been a loyal renter and this should have never happen. I will now take my business to another company. 1^st problem was they had no rental cars for the loyal customers or anyone else. I made my reservation well in advance and arrived to pick up my car and waited 25 minutes to be help due to only one person working in the office on a holiday weekend. 2 they did not have any cars available, 3 it took 4 hours for the company to bring me a car therefore I was four hours late to arriving to my destination. I was also repeatly lied to about how long it would take for the car to arrive at my home so a rental pick time scheduled for 11:15am did not arrive to 3:20pm and the SUV arrive with a ¼ tank of gas for a 6 hour trip I had to stop and put gas in the car. If I left on time I would have been able to the funeral wake that evening instead I missed the wake. This was an awful experience.

Walking in to this location we were expecting to get the car at the reserved time, but the car wasn’t even there at the time it was reserved for and then when it arrived we had to wait for them to clean it. I’d say we were very patient even though we had places to be. Well that’s only the start of it.
They are horrible and they will try to screw you over… No, I take that back, they will screw you over. They are dishonest people. They take way too long to make a reservation. Long story short, had an issue with the first car and the second wasn’t any better. Just don’t rent from this location. There is something wrong with management (Hillary) & staff.

This was my first rental and it could not have been any better (: They asked what kind of vehicle I wanted and I said anything as long as I don’t have to pay extra (since my insurance was paying for it). The guy, which I wish I remember his name, reached into a bin of keys and told me it would be a moment. Turns out, the car he let me rent was brand new 2013 leather, seat warmers, satellite radio, oh my goodness awesome. I am so thankful and hope the amazing customer service is kept to. Thank you very much!

I’m giving this place 3 stars even after they tried scamming me into a cheaper car than what the insurance was going to pay for. I called them after I realized I received a POS from them and they corrected the issue, giving me a car that was more up to BASIC standards. I only went to this location because of the insurance and it’s located right next door to the body shop where my car was repaired.