Pep Boys

I had two tires put on my car and the bozo installing them allowed the air hose line to drape on to my quarter panel… while using the impact wrench the air hose moved back-​and-​forth quite a bit, this left scratches all over the side of my left quarter panel. I didn’t want to be a complainer and being a detailer I could easily take the scratches out but when I eventually did let them know about the situation they were very unapologetic and copped a «what do you want me to do about it» kind of attitude… The only redeeming quality is Pep Boys consumer affairs customer support hotline. come on Pep Boys get your s*** together.

We called ahead of time to make sure the tire we needed for our car was in stock. They told us they had it.
We rushed there at 8am to get there. Upon arriving there we were told they don’t have the tire for our car as we needed ‘high performance tires.’ The guy did not have it in stock! This is the second pep boys we went to in 2 days where this happened. He was unapologetic and ridiculous.
The staff here is incompetent!

You really have to read the reviews before you go anywhere. These people are truly a hot mess. I came here at 8am for an oil change, it took an hour and a half, which boggles me considering I was the first person there. Then when I asked about the car they seemed confused. Like you work with cars all day everyday why the confusion? Anyways, I can’t return. I need people who look and act like they know what’s going on in the world when working on my vehicle.

Went to this place for a wheel alignment and a wheel balancing. Worst experience ever. There was no other customer infront of me but i was waiting to get some help there for a good 10 mins standing infront of the desk with 3 people infront of me acting like they were doing something. One was walking back and forth, One was trying to find something under the desk and one was on the fone. The guy on the fone left after he finished talking to someone. He told me he wil be back. This guys name is Bronko? Big white guy. The other guy was dark skinned who was walking around. Other guy was Lucio? finally asked the dark skinned guy to help me. So after almost 2 hours of wait, Finally my car was done… One spanish guy told me that my wheels were bent and never gave me a suggestion if i need it fixed asap or how big it was. He just walked away. Then this Bronko guy gave me my receipt and told me to go to the counter and pay. WOW VERY NICE CUSTOMER SERVICE YOU GOT THERE PEP BOYS!!! If this customer experience happened in my company, These guys would have been fired already. Very bad customer service. This workers are LAZY!!! This is why PEP BOYS is going down… You guys need to change your ways of hiring people. You are going out of business soon!!!

Unless you want to get yelled at by a manager in your face don’t go there. I was waiting in line ok no problem. The guy in front of me was making a delivery of parts so they did they did it right at the register the only one open. Ok 10 minutes waiting for them to finish the delivery driver leaves and a «manager» comes up with a customer with anti freeze in his hand and cuts me off. Not only have I been patient I asked the manager why did that man get to cut in front of me. He start screaming in my face how dare you that was my customer he got a bottle of antifreeze get real buddy it’s not that serious the could have waited like I did in line. No customer service the «manager» tells me to screw off. Horrible never going there again. I don’t know how people these days have jobs when there is plenty of people ready and happy and willing to work and there is people out there getting payed to yell at customers I guess the customer isn’t always right.

Awful service! Went to have a nail in my tire examined and possibly plugged. After «checking the tire» they said it was not able to be fixed and my only option was to replace the tire. I opted for a second opinion down the road at STS where they thoroughly examined my tire and assured me they could not only fix it but check it for leaks after for my own peace of mind. Go to STS! Pep Boys on 22 is a product of laziness and dishonesty!

I went to the store in Union, NJ to replace a tire that is under warranty. The gentleman behind the counter told me it’ll be at least 45 minutes to bring in your car to replace the tire after checking in the computer that they were going to be able to do it. One and a half to two hours later the gentleman tells me he doesn’t have the tire. What a terrible way to do business. Luckily the car is going to be replaced soon and I don’t have to deal with Pep Boys anymore.

terrible service — no customer service whatsoever — never get you car serviced here — everything’s for less including the service

Not good service at all.
I had my first service with Pep boy on December, but I never received my $ 170 rebate, because it was too late to file application. That was my first service, but no one told me the process how to get rebate. It was not professional not good customer service at all.6weeks after, they told me why I had not got it n it was too late.

I have stopped in here quite a bit to get parts and things fixed on multiple vehicles. The staff is pretty helpful and usually understanding if you have a gripe about something. I’ve had tires changed here, fuse boxes fixed, batteries replaced, etc. They can move a little too slow for my liking at times but I wouldn’t come back if they didn’t do a good job.
I think they’re a better place to go to then Advanced Auto Parts because they actually have garages where they can do work on your vehicle. As for inventory they offer the same types of products so it is really a matter of you wanting to fix the vehicle yourself or letting a mechanic on site do it for a reasonable hourly rate.