First Class Limousine

Not Wedding Worthy!!! We used them for our wedding in October and we’re not impressed. The driver clearly did not know where our venue was and he even had a Garmin gps device next to him in the drivers seat. We (grooms party) had to give instructions ourselves to the driver from the back seat of the limo after we realized he was lost and we were now late on a tight wedding day schedule and he did not speak up about it. A professional company would have scouted the location out before before hand and the driver wouldn’t be completely dependent upon an old Garmin device that redirected him the wrong way multiple times. The driver took us guys in circles for almost an hour of what should have been a 20 minute drive causing my wife — the bride — to find her own way with the girls via our amazing photographer. That is not a position any bride should be in! It’s one thing to get lost but talk about unprofessional and worthless customer service. We have called them I kid you not close to 20 times hoping for someone to just pick up the phone to discuss, however they must have Caller ID and will not answer the phone whenever we have called and have never called back to even apologize. We are friendly reasonable people and have given plenty of weeks for them to respond before we have resorted to Unilocal.They were very quick to cash our check since they don’t accept credit cards. Do not expect them to call you back if something doesn’t go smooth with their services and don’t expect any refunds nor apologies. As a service based company they have failed and we want to warn others prior to anyone picking them over another limo company for their wedding. Don’t use!!!

First class limo was very lovely. They picked us up on time and the limo was clean and very elegant. I used it for my wedding and I was happy. The driver was nice and most importantly they worked with my budget. I told them what time I needed the limo until and where I needed to go and they created a package to meet my needs. I would definitely recommend them to others planning a big event like a wedding, prom, or big event.
4 stars :)

Great limo service!!! Highly recommend! They were very friendly and very professional. Would use again!

I’d leave zero stars if I could
HIRE ANOTHER COMPANY! They are the most unprofessional, poorly managed, poorly operated, & sneaky company that I have every dealt w/​. My husband & I cannot possibly stress how awful our experience was w/​1^st Class. We do not advise them. In short, they left a black mark on our wedding day. I had to ride w/​a neighbor to my own wedding because they sent a convertible car w/​o air-​conditioning to pick me up. For a NJ wedding in July this is simply not an option. It is critical to note that the car they sent was not the car that they agreed to send & they have done nothing to rectify the situation since the wedding.
Please continue reading for full story. I found 1^st class limo via Groupon for a great deal on a stretch hummer. I looked them up & conveniently for them, there is another 1^st Class Limo company w/​incredible reviews. This in turn was unlucky for me as I did not realize I was being impressed by reviews for a different company also called 1^st Class Limo. I called 1^st Class Limo about the hummer. Red flag #1 — they told me not to buy the Groupon & that they would still give me the Groupon rate. The Groupon was technically not applicable for weddings, but after explaining to them that the hummer would be for the wedding party (not the bride & groom) & that we would not need red carpet service, they agreed that we could use this rate for our wedding party.
Then about 2-​months later I called to talk to them about Rolls Royce (RR) options. Red flag #2 — I was informed that there had been some sort of mistake & that they didn’t understand how my hummer contract rate was so low for a wedding. I spoke to the same manager who had originally approved it; she feigned no recollection but eventually re-​agreed.
About a month later I ordered their princess RR to transport my parents & I to the wedding & then take my new husband & I to our reception. I specified the princess RR which I was told was available for my date. When my contract came in it said RR on it w/​no specification. I called them again & was told they always just put RR on the contract & that they had in their notes that I wanted the Princess RR & not the convertible which was too small & had no air conditioning.
Red flag # 3 — a month before the wedding I was forced to pay a 20% tip up front. What is the incentive to do a good job if I tip handsomely at 20% beforehand?
July 18^th the morning of my wedding they nearly ruined my wedding day. I’m in my living room getting my dress on when a RR pulls up, but it’s not the one I reserved. My dad checked it out to see if it was a car I could get in & not ruin my makeup & hair. It was unacceptable!
1) The car was filthy; it had not been washed interior or exterior — the white rimmed tires were covered in soot
2) the interior was dirty & ripped
3) There was no red carpet
4) THE CAR HAD NO AIR CONDITIONING & it’s July at 80+ degrees out at 12:20pm
The limo folk offered no explanation as to why this other RR was there instead of the one I ordered which they told me was unavailable. Then they claimed I never specified which RR (not true). Then they offered a $ 200 discount & the driver can take the top down… ARE YOU KIDDING ME, I’d just spent so much time & money getting my hair & makeup done & have been dreaming of looking perfect on this day (as every bride does) — I would have arrived looking like a sweaty ball of frizz w/​running makeup. I thought maybe this would be ok until my photographer said «absolutely not.» We had to tell the driver to leave & 1^st class didn’t care to try to actually fix the problem by sending another car I could get in. I was only able to get to my wedding was because my neighbors stayed by my house to watch me leave & one of them is a professional driver w/​a nice black car. He saved the day & drove my father & I to the church & then after the wedding my husband & I to the reception.
Originally my fiancé thought the RR was a big waste of money, but as we got closer to the date it came to be one of the things he was really looking forward to. Before making our church exit I had to tell him there was no RR outside. He was absolutely furious. We’ve since been seeking ways to take legal action so that this company can never tarnish another couple’s big day ever again. The limo experience was honestly the only hiccup of the whole day, but it was a huge one & it’s by sheer luck that I was able to get to my wedding in a suitable clean & air conditioned car.
We’ve since argued w/​the company multiple times & they now claim that we were never getting a ‘Groupon’ rate on the hummer, but a multi-​car discount such that when we ‘cancelled’ the hummer the rate no longer applied & we had to pay full price. They did not reimburse us & we paid for a RR that we did not & could not use.
the hummer was filthy too & it’s air conditioning did not work properly

We used this company for my wedding on June 6 to bring us from the hotel to the venue. The service was not that great. Before the wedding, I was told via email that the balance would be charged to my credit card and even confirmed the card they had on file for the deposit. However, a few days before the wedding I was told I was late in paying and I needed to send cash or check right away. Luckily this wasn’t a problem for us but they should have been clearer about how to pay. The ride itself was mediocre at best. The driver arrived on time but had some issues with starting the car. He also didn’t play any music and had no cups for the champagne my bridal party brought. For so much money the stretch Hummer just unfortunately wasn’t worth it; we probably could have taken cabs or a cheap shuttle instead. Would not recommend if you’re looking for more of a fun, upbeat way to travel!

The people at First Class Limo are great to deal with. I needed car service to the airport the night before my flight and they came through for me. I had a dental emergency right before the pick-​up and the driver took me to the dentist en route to the airport. The driver was great as was the driver who picked us up from the airport.
I highly recommend First Class Limo & Car Service!

These guys suck. I used them for my daughter’s sweet sixteen. The driver couldn’t find the restaurant on a main road Rte. 9) in Marlboro, NJ. He showed up almost an hour late and didn’t even try to call or call me back when I tried to reach him. No one also answered the company’s number when I called. He finally showed up and said his GPS didn’t work well and it was his second time driving the hummer limo. I had to sit in the front with him giving directions all evening. The radio didn’t work in the car for the kids to listen to music, the rear wiper kept going off because he didn’t know how to stop it. A complete disaster. When I called the next day, they gave me a credit for the one hour lost because of the drivers lateness. They did not give any other credit because they said I got the service. I think they should call that service the «sucker» service or up your butt service. They didn’t care. When I asked to speak to the owner. Of course the owner is never around. DON’T USE THESE PHONIES. THE REALLY ARE THE WORST. They should change their name to FIRST CLASSLESS LIMO.

This is a small co that gives personal attention lacking in the larger fleet Co’s. Also they are very forthright on pricing, unlike others that low ball then hit you with surprise charges. Their pricing is in line with the industry.
Their drivers are pro-​active – when my plane lands, there is always a text waiting for me, I never have to seek them out. The driver either has a sign with my name or texts me his license plate#,_making it easy to find them. If ground level is busy, they’ll advise to go upstairs in order to get us out of the airport quickly.
Cars are clean, drivers are experienced, they take advantage of latest technology to track my flight and traffic –sensitive GPS to avoid traffic.
I endorse First Class as good as anyone out there.

I have been using First Class Limo for past 7 years. I use their car service few times a month and never had any issues with their service. Alway shows up on time for pick up at home and at the Airport. In addition. I have utilized their stretched limo service for my family weddings, for my daughter’s sweet sixteen and just yesterday used their 22 seater Hummer to NYC ftp celebrate my Son’s birthday with the entire family.
Drivers are courteous and professional. The rates are very reasonable.

Friendly, punctuate service. Very professional staff from scheduler to driver, all were very accommodating as our wedding party was late at arrival. The stretch was top notch, great cool and comfortable ride. They provided cold drinks which was perfect since it was a scorcher kind of day. They driver waited patiently as we stopped at various locations for picture taking and was there at the end of the night to whisk us away to the airport. Very reasonably priced compared to other agencies and everyone loved our ride! Would highly recommend their service to anyone looking for a hassle free ride in stye.

I used this service many times.
They are reliable and accourate in time Their staff are freindly and profisional. The limo car are super clean it is really a first class limo.

WARNING:
The company was booked for transportation for my daughter’s wedding. We had what was to be a 3 hour run, picking up the bridal and bridesmaids at one location, dropping them off at the wedding venue, then going to another location to pick up the groom and his groomsmen and bringing them to the venue, all of which would have taken less than the 3 hours booked time.
The bride was picked up on time at 2:30 pm. The driver, Raj, came in the house and announced that he did not know the area and therefore did not pick up champagne for the ride and asked me if I could supply it, which I foolishly did.
We climbed into the limo. might I add that it was filthy and old. It was suppose to be a 20 person limo, but we were 12 people and certainly lucky for us as there were only 2 more spots left to sit.
It was very warm upon entering the limo and when we asked the driver about it, he said it would get cooler once we got going. It did not cool down in the least. The vents were only in the back of the limo where the bride and I were sitting and we were dripping with sweat. I can only imagine how the rest of the bridesmaids felt.
Then, the driver asked where we were going, as well as needing the directions and to be guided the entire way. turn right here, left here.
We called the Groom on the way to the venue to warn him of the issues we were encountering and to ask him to try to get it settled on his end for the groomsmen. Frank, at First Class limo, did not opt to send out another form of transportation.
Finally we got to the venue at 3:00pm, with no improvement of air temp after the 25 minute ride. As each person stepped outside of the vehicle, they felt relieved as the air temp of 103 degrees felt cooler than inside the limo!
Once the bride and maids were inside the venue for appx 40 minutes, the limo driver came into the bridal suite to let us know he had set up the red carpet and champagne for photos. We were so puzzled and asked him what he was talking about. He was suppose to have been already picking up the Groom.
We sent him away and said he would be late. Twenty minutes later, he came back again, stating he did not know where to go, he did not have the address, and wanted us to give it to him along with the phone number. We said «don’t you have it on the work-​order?» By this time, it was after 4:00 pm and he was to have already late to pick them up.
The groom finally arrived, late of course. That group also had no air conditioning.
Once again, Raj appeared before the wedding had begun, asking if it was time for the bridal party to go outside to the red carpet and champagne toast (with my champagne). We once again explained that the ceremony had not yet happened and what was he talking about?!
The venue representative also approached me a short while later, stating that the Raj wanted to know if he was to be waiting for us to go outside. I begged our representative to ask him to please leave.
At some point, the Groom spoke with Frank at First Class limo to let him know of the initial issue with the lack of air conditioning, and the fact that they were late in picking him up. Frank offered $ 100.00 discount for our inconvenience. However, the Groom did not yet know at this point what else had transpired throughout the day.
On Monday, July 22, I contact First Class Limo to discuss all of the issues and felt that we deserved an explanation, apology and a larger refund due to the very poor service. However, after numerous phone calls and e-​mails had no reponses, I was only given the run around with not being able to speak with the owner, Alex, nor the representative of their company, Frank. I was only able to speak with the manager, Amani, who gave me fake phone numbers of others to contact. Further, she indicated that they farm out the job and that Frank was part of VIP limo service in Wayne. and oh yes, that was one of the fake numbers too.
I attempted to call the First Class limo numerous times and they stopped answering their phones, obviously they could see it was my phone number calling. How do I know this? Well, when I dialed it from another phone, they answered.
Finally, Frank called me back. He said he was indeed part of First Class limo and not VIP like Amani had indicated. He felt that the settlement he offered to the Groom way back before the Groom knew of all the issues was more than acceptable and that the service they offered was completely acceptable.
If this was just a series of issues on their part, I could have almost understood it, but the fact that since that time, they have done nothing to rectify the issues, apologize for their mistakes, but instead had lied, given fake phone numbers and avoided calls, especially the owner Alex, I can only assume they have something to hide. This is a scam of an organization and nothing legitimate about them.
If they cared in the least bit about their reputation, they would have simply made the attempt to discuss it. NO STARS!!!

Do not use!!! I used them for my wedding and that was the worst mistake I made. First let me start with saying their 20 passenger limo is actually a 16 passenger limo and I found that out while my bridal party was in the limo. Second the driver decided to leave half way through my service so I didn’t even get to take all the pictures I wanted to for my wedding. The worst experience a bride can go through luckily my photographer took everything into control.

ONLY AFTER I CALLED THEM DID THEY EVEN REALIZE THEY HAD AN ORDER TO PICK ME UP!
On 25 April 2012 I was scheduled for a 12:30 p.m. pick-​up to go to Newark Liberty Airport. Only when I called @ 1:15 did they even realize they needed to send someone for me. They ended up having a competitor come to get me. They charged me an additional $ 23.80 as «Charges & Fees» under Reservation Total. I paid but never received a refund. I complained to LivingSocial who promptly refunded my money. I purchased this item once for me and once for a friend. They refunded *both*! As to date First Class Limo Service hasn’t even bothered to call me back for the 2 times I’ve asked for a supervisor to return my call. I sure wouldn’t recommend them if I was the anxious type and actually needed to be at the location I asked them to take me to in *any kind* of a timely manner. Very poor Customer Service as well. ..