Unlimited Van Lines Inc.

I wish I could given negative stars!!!
This past June I moved from Massachusetts to California and because it was the first time dealing with such a big move, my husband and I didn’t have a lot of experience dealing with the situation.
After shopping around we got what we thought was a good deal from Unlimited Van Lines.
My ordeal started on the pick up day. They gave the window between 12 and 2pm, well, long story short, they showed up at 6:45pm.
But the worse was yet to come: Kevin!!! The customer service representative that we had to deal with. The most rude, disrespectful, unprofessional person I’ve ever seen.
They told us it would take up to 15 days for the truck to arrive but my husband and I waited 4 weeks sleeping on the floor.
Most of dishes were broken, my coffee machine and the glass top of my side tables were missing.
A NIGHTMARE!!! DO NOT HIRE THIS COMPANY!!!

Bottom-​line, this company will grossly under-​quote you and then treat you horribly for bringing it to their attention. To put in exact terms, I was given a binding quote of $ 1200. Once my movers arrived (five hours later than scheduled), the cost became $ 2100. I had all standard items (boxes, a full size bed and a vanity) and respected my inventory list.
Yes, there are 2 good reviews on Unilocal but take your Google search one step further and you’ll find more of my story from several others. This company wants quick money. Could care less about what their customer thinks (and probably says) about them thereafter.
I tried to voice my complaints. I call and wrote a letter. I did this after speaking to KEVIN — he yelled at me and made me feel very uncomfortable after I explained that I was not happy with his under-​quote. That, along with the fact that my movers arrived 5 hours after the scheduled pick-​up window of 8am — 11am. I «should have known better to have plans at all» on the evening of my (scheduled morning) move. He shouts at you; doesn’t allow you speak.
Same experience with CHRIS THE OWNER– when I finally got him on the phone. The end result: he sarcastically (and very intentional in tone) said «thank you for your insights» and essentially defended everything that KEVIN did and treated me similar to KEVIN with his raised voice/​talking over you. He dismissed all of my complaints. Basically telling you they aren’t valid.
Therefore, since my complaints are not valid with UNLIMITED VAN LINES — its owners and employees — I decided to voice my complaints on Unilocal to deter anyone from doing business with this horrible company. The fact of the matter is, you’re going to spend a lot of money moving cross country anyway — at least do it with an established company that cares about how its customers feel about their experience.

In July, we contacted Unlimited Van Lines Inc. via phone for the move of a 3 bedroom house from Newton, MA to Durham, NC. We clearly requested packing and the extent of our house contents. Kevin Cohen was our rep. He declined to actually visit the house and see our belongings. He insisted that the written estimate of $ 2,240 would be fairly accurate. He sent an agreement and we signed it.
On August 15, just two days before we were scheduled to leave MA, the movers arrived and informed us that the price we were quoted did not include packing. After calling Unlimited we were told that based on the «misunderstanding» and the fact that the written estimate was «not clear if packing was included» we would not be charged for this service. However, after our goods were packed and loaded on their trucks, we were told that based on the quantity of belongings (the same list we told Kevin Cohen) the move was now going to cost a total of $ 11,172. Under duress with our imminent move, and having no alternative, we paid the charge.
After the truck arrived in NC on August 20, there was damage to a dining room chair and other items that were thrown into boxes rather than being properly packed and transported. We contacted Unlimited. I spoke with Layla Moore and another manager Sarah Campbell. Their excuse was that Kevin Cohen was no longer with the company. In the interest of moving on, I proposed a compromise, to settle at $ 6,950. Sarah Campbell said that our suggestion seemed reasonable. After multiple follow-​up calls. we were told their boss (unnamed) would only agree to a $ 250 refund, which we rejected, and zero compensation for damage.

This was the worst moving experience I could have ever imagined, and then some. I looked at bad reviews and went with them anyway because they were so much cheaper but DO NOT DO IT. They increase their estimate upon arrival and I spent 40 minutes haggling with them to get back to a somewhat reasonable price. The men yelled at me, shook papers in my face and threatened the leave the job because I wanted proof that my stuff really took up so much space (once we used a tape measure, it proved I was right and shaved off 100 cubic feet from the estimate).
Okay, that aside, they got my stuff, but it took them way longer than it should have. I kept trying to help them — give them tips about the best way to disassemble furniture, etc. — but they would literally yell at me to stop helping. They took forever.
Then my stuff showed up and EVERY single piece of large furniture was broken. I mean every — the top of bracket to my bed frame that connects the foot board to the headboard was sheeted off; the front of my antique dresser (that’s been moved 11 times with nary a scratch) was snapped off; the support to the left of my coffee table also ripped off; the keyboard to my nice wooden desk totally ripped out (one of the things I tried to tell them to disassemble but they wouldn’t listen); lost screws to my dresser that I tried to keep myself so they wouldn’t lose them and they yelled at me to let them keep them; scratched dining room table, broken plastic bins…
This was literally the worst experience moving I’ve ever had (third partial or cross country move; sixth move overall) and I would never wish this experience on anyone. I created a Unilocal account just to express how much this boiled my blood. Never ever use them.

This move started out a nightmare and got worse. The movers arrived on time, then they re quoted us a price that was DOUBLE what we were quoted on the phone. Right there should have ended, but we were packed and had a timetable to move. We agreed to the price after a bargaining session and were loaded up. The movers assured us our concern for the up to 21 day delivery «NEVER HAPPENS», and we would be shipped in about a week. We left on a Monday morning and called Unlimited on Tues. about our belongings. Sarah answered and told us that our things would ship Wed. or early Thurs. We called Fri and inquired as to where our things were. We were then introduced to Kevin. Kevin is a rude, disrespectful, unethical lying individual. I am keeping it clean so all can read this review. In dealing with Keven he yelled at my wife and called her a liar on several occasions. Suddenly the truck needed a starter and it was coming on Sat. and our stuff would ship Monday. We wait the weekend and call and Kevin now calls my wife a liar and said he told us to call Monday. After calling Kevin out on his lie he begins to raise his voice and now won’t talk to us, so he gives us to Layla. Layla is another lying deceiving individual who took over where Kevin left off. We were picked up on July 5^th and lied to for 20 days. Every day we called we were lied to and told it was being sent. Layla and Kevin went out of their way to lie and deceive us. Our belongings arrived Friday July 24^th at 8:30 pm. Who would ever hire an unethical lying company that takes 20 days to deliver after promising a week and doubling the price? Once the things arrived the nightmare continued. One of our bedroom sets was completely destroyed the top was ripped off and the entire piece unusable. The other dresser sustained gashed slices on the top. A new hand made hutch had huge gash and a smash mark like hit with a hammer. Our two bikes were damaged and many boxes were smashed. Additionally our wicker patio set and ceramic outdoor table with chairs was and is still missing. PLEASE DO NOT USE THESE GUYS! READ THE REVIEWS… WE UNFORTUNATELY DIDN’T. It took great restraint to not use abusive language. I Hhave more pics if you want to see them. PLEASE DO NOT USE THIS COMPANY

I will keep this nice and simple, Kevin quoted me a price after I specifically explained to him what was to be moved. The movers came on a Thursday when my reservation was for Friday (no problem). They showed up with a half full truck and told me they could get all my stuff in the truck (only way that was happening was if they broke everything and smashed all the boxes up). The mover’s came and only one spoke English and he had to stop at a staples to get the contract. He had a totally different price on his sheet then what was quoted by Kevin. He then did a walk through and said he would have to charge me almost triple what he had and what I was quoted. I told them thank you for coming but good bye. I called Kevin and he has terrible customer service and doesn’t care about you or your belongings. Everything was all good when he was calling and practically stalking and begging for your business. All in all I lost $ 100, ill charge that to the game and learn from my experience. I rented a Penske truck and moved myself, but word to the wise DO NOT USE UNLIMITED VAN LINES INC, and don’t believe Kevin and all his 30 years of knowledge BS.

Let me first say I have lived six states seven times and have dealt with movers up and down East coast and Midwest area.
They refused to honor verbal and written discounts on contracts previously signed, they materially underestimated my moving costs… twice; were uncoordinated and untimely in providing moving requirements my building requires; refused to provide me with booklets and information stated in contract regarding my rights on claims; they refused to return phone calls to answer post-​delivery questions; and, once they had my stuff in route, indicated if I didn’t agree to new terms, it would delay my delivery.
First, Kevin my original sales contact could never give me a simple answer of how much square footage was on the truck as a confirm DAYS later. In his refusal to help clarify simple questions, he hung up on me twice. Leila — who seemed to manage the operations and to whom I was passed after Kevin — verbally offered me 10% off my total (as was similarly promised in early bird discount I signed in the original paperwork) that was later rescinded by Sarah, the owner’s wife. This all stemmed from an egregious overcharge for labor, packing and services by a factor of 2X-​3X, that they refused to provide me with detailed charges … to be clear I packed substantially all personal effects items except large items like furniture, hanging pictures, etc. In fact, when I discussed the situation with the driver at destination he agreed with my side on all issues I raised.
At the end all I got was a got was a shell of what was promised to me, and a hostile attitude when trying to ask simple questions. If service is not what they are good at, it should be access and transparency. I am still waiting as I have called them and written them several times. And, waiting for an apology, when at the end of the day I helped David and Sarah see that one of their local New York carriers (whose names they have still refused to release to me), overcharged for services not rendered and supplies not used. Moreover, I had several new moving boxes of my own purchase (6 – 10) I asked to load onto their truck to drive to final destination that never appeared.

A good friend of mine was moving from Newark, NJ to las Vegas, NV. We did some research and came across Unlimited. We had a fantastic experience! They were speedy with the quote, on time for the move, and didn’t waste time getting here.
The staff we spoke with was friendly and answered every question we had. Admittedly my friend had his concerns as to wether his tuff would arrive in the condition it left. Everything showed up just fine and in the same condition as when it was packed up. They took extra care with his antique dining room table and brought along plenty of furniture covers for everything. The movers were polite and took the time to help set up some of the furniture and even were patient when he had them move items several times to different rooms. This was a fantastic experience and we highly recommend them for anyone moving long distances!

Buyer Beware!
I moved this past summer and in short, I’m out over $ 2,000 than what I was originally quoted to pay, late delivery and property damage. And to my dismay, this company took absolutely no actions to rectify the situation. The only time I was called was when they were demanding money on the three price increases. It is quite evident that they are not concerned with the satisfaction of their customers via their negligent customer service. Very unprofessional and dodgy company.
Details:
1. Unbeknownst to me, I was subcontracted out to Unlimited Van Lines from National Moving Group (NMG). Unlimited Van Lines was to honor original contract made with NMG.
2. Three price increases despite a a binding «Not-​to-​Exceed Cost» clause in original contract with NMG
3. Charged for shuttle bus
4. Property damage. Even purchased a protective plastic covering for couch to prevent such damage.
5. Moved from a 1-​bed in MD to a 550ft studio in IL with no unusually heavy furniture yet, weight of truck doubled. My inventory list was exact when they called me two days before the pick up and actually less than pick up day
6. Late delivery despite wiring them over half of what I was required for a speedy delivery
7. I was left dealing with two companies, several contracts and no clear point of contact person.
8. Tried going through Unlimited Van Lines’ claims process but nothing — not even a phone call.
9. I was left financially drained while both companies profited from breached terms
FYI — as of this past summer, they don’t accept credit cards — cash only or money wire.

If I could give negative stars I would.
The WORST moving experience of my life. These people are crooks– don’t work with them if you can help it.
Here sums up my moving experience. I booked my move with a different company who guaranteed on the phone the move out and move in dates. I was moving across the country for work, and very excited. I paid the company and was instructed to pay a small amount more on the day of the move.
I took the day off of work to be there for the move, expecting the movers in the morning. As the day dragged on I had no phone calls or anything explaining time frame. The around 2:00 I get an aggressive phone call stating that the movers will be there soon and that the driver had tried calling me the night before and that my phone was busy. Funny I have a cell phone and this was the first time I saw the call.
I had very few things to move and was already instructed on the price. Unlimited shows up and the movers say its going to be more money. Crooks!!! I had to move out THAT day so I ended up paying more. They took advantage of my need to start my move.
Fast forward to my move– and here is where the problems really started. I was assured that my things would already be in transit when I called with the final address of my apartment. I called as soon as I found my apt to expedite the move. The lady operator took my information and hung up quickly. I called 2 days later for the status of my things and she said it had not left the warehouse due to them not having the address… the same woman I spoke to two days ago who took down my address.
2 weeks later my stuff still had not shipped. I called every couple of days to see what was going on as it was 2 weeks after the guaranteed delivery date. The female operator «Sarah» got nasty with me and stated that «Arizona is the most difficult state to ship to» and that I had to wait. I was sleeping on a blow up mattress eating sandwiches every day on paper plate and spending money on blankets and towels due to their incompetence. If they could not done move they shouldn’t of taken the job. Finally last phone call to the company we said we would sue and that got things moving… so 1.5 months after the pick up of my things I have to call the company to find out what day is expected to arrive. No phone calls were ever received from the company and no one would give me a definite date which resulted in me missing 2 days of work.
Delivery: biggest nightmare of my life. I was to pay a final amount on delivery that was in the contract. The movers show up and tell me that I need to pay more money again bc their truck was too big to get into my complex. I said absolutely no way bc the truck could get in to the surrounding street and they could carry the few boxes in. A phone call to the cops later, and when they showed up agreed that the truck could park on side street. Either way they were hoping to steal more money from me so unlimited was not happy that the cops were there. Sarah calls me and gets really nasty with me and asks why I called the police «for show». Funny how the police showing up stopped them from asking me for more money. They said they would come back in smaller truck two hours later… And show up 12 hours later with my boxes broken things missing glass wear shattered. Really horrible people. I’m still waiting for my legs to my $ 1000 dollar table.
Don’t be fooled by their website of «family friendly» movers. This was not my first move, but defiantly the worst experience of my life
AVOID AVOID AVOID!!!