Macy’s Furniture Gallery

lots of beautiful rugs! cheap prices on the expensive quality ones. plenty of variety and great help.

BED BUGS in the sofa!!! Attention!!!
We bought huge and expensive 6 pc sofa from Macys Furniture Outlet a month ago. We found bed bugs infestation inside the sofa. We contacted Macys, but they does not really care that their shop is infested. They referred us to their layer who said that their furniture is sold as is, so it can be as well with bubonic plague it is not their problem. So now we had to dispose it our own expense and also face $ 4000 – 5000 bill to exterminate bed bugs. So beware Macys have many furniture standing side-​by-​side so bed bugs spread freely and no one there really care.

I went into Macy’s department furniture store on April 6 th to purchase a sofa that was on sale for 869.00, received the worst service every, first of all my salesperson on floor to assist me, I went to bedding and they advised me the furniture salesman was at lunch until 4pm, they ask me to come back then
So I run to JCPenny cone back at 4:30, finally Brain Hampton-​Griffin is there to help I showed me the sofa & color Fudge I wanted to order (not once did he get up from his desk to walk over to the sofa on the floor and talk to me about the purchase) as if I was disturbing him, the first thing he said it will be 100.00 delivery charge, I still wanted the 869.00 sofa, when I left with tax, extended warranty and tax the sofa was 1233.67, I get home and Macy’s send a confirmation of my purchase by a email he order the wrong color, so after work I go back to Macy’s the next day and again no salesman to help me, finally some older women come and ask if I needed help I explain Brain order the sofa yesterday and order mocha instead of fudge, she right way say let he see if we can cancel (as if it was my fault) she said since you paid part check & on Macy card you would have to wait for Macy’s to mail you a refund and then come back in. Like HELL I WONT. She calls a manager to come help it took 2 people to figure out how to get me the correct color, then she says it may change your delivery date WHAT ?? I finally get the sofa a week later, Macy’s send me a email survey I told all, 2 weeks later April 18 I manager Laurie calls and really nice apologize they been shoot handed, we get the sofa my husband really like and wanted to order the matching chair… I would NEVER BUY anything from MACYs again, my husband gave me the check to go pay Macy’s off tomorrow and close my account … My ADVICE to Macy to please train your employees before sending them in the sales floor to sale merchandise they no NOTHING about. For this Macy’s get half a star

Linda — customer service associate — is AWESOME. Super nice, very action oriented, and gets the job done. The staff are very busy so come in here expecting to be patient.
Take it with a grain of salt. You’re not going to walk in and find exactly what you saw at the Macy’s website or in the regular store. But if you go in here open-​minded and bargain-​minded, this place is AWESOME.
Have a little bit of patience because the staff are busy and it can take time. But we found a sectional couch, 3 dining tables, and 2 benches all for more than 50% off retail and everyone compliments how nice our furniture is when they come over. A couple of them have minor scuff marks but no one notices.

DO NOT GO HERE!!! After 3 weeks of waiting for our furniture they lost our order and called us 3 times prior to the day scheduled to remind of us our order that didn’t show and the day it was supposed to arrive no one called and they tried to reschedule several weeks later. Its cheap all the way around!

I am surprised Macy’s has their name on this place. I had my hopes up, but was disappointed. This place is like the «free» section on Craigslist, except you’re paying a couple thousand dollars for it. Might be good if you want to buy the random recliner, but pretty much everything else is damaged, some worse than others. Go around the corner to «Rooms Décor Gallery” — super nice guys, AMAZING prices (even for a customized couch) and superb customer service!

I got 3 mattresses and now i have bed bugs. Never had them in my life. Macys refuses to take responsibility. They need to pay to have my home exterminated! They are trying to say they have not done anything wrong.

Great Deals, awesome selection. Awesome Quality. Must see in person, great service too.

I ordered furniture on-​line for my brother, who had back surgery scheduled. Macys did not deliver the furniture on the scheduled date, and missed the next 2 dates as well. He had 2 surgeries in 1 week, and had to sit in a desk chair for 3 weeks after his surgery because Macy’s kept not delivering on the dates they scheduled (we had the old furniture picked up on the same day of the scheduled delivery).
It is impossible to talk to anyone in customer service, I kept being put on lenghy holds. When I finally reached someone, I got apologies, and then promises that were NEVER kept. Horrible customer service, I would never order from them again.

I totally understand why people bag on this place. It is, in fact, a huge cement warehouse filled with semi-​worn furniture and tucked away mattresses. That’s why I would suggest to ONLY GO HERE IF YOU ARE LOOKING FOR SOMETHING SPECIFIC. You will grow frustrated quickly if you just want to «shop» around. If you have a specific item in mind you want to buy, like for me it was a queen mattress, then you may be in good luck!
I got a $ 1,200 Simmons Beautyrest pillow-​top mattress for $ 244! On top of it already being incredibly discounted, all mattresses were an extra 30% off. Needless to say, I was extremely pleased with my purchase.
The woman helping me out was extremely friendly and informative. She made sure I got exactly what I was looking for and getting the best deal possible. Thank you, Linda!
While at this store, be patient. It is a furniture outlet. Don’t expect great organization or even great customer service. However, you may be able to find a diamond in the rough and it makes all of the flipping through mattress and scouring through couches worth it.

So I was standing right outside Macy’s furniture outlet at 10 to 6 and the doors were already locked. Guess the store doesn’t need the extra business if they’re closing earlier than the posted hours on Unilocal and their OWN website. And I’m sure upper management would hate to know that they missed out on a few hundred dollars by closing up early. Oh well… This isn’t the 1^st time this has happened. For those of us who get off work late, we can’t get there much earlier but we can sure do a lot of damage on a credit card if we already know what we want to buy.

This place ripped me off of $ 200 and all I get is «I’m sorry» that is our policy. Please stay far far away from Macy’s Outlet. What a joke! Thanks Macy’s, I really appreciate the feeling of a fist in my a@@!!!

Attention MBA students — come here if you want to see a live case study how poorly a business will function without training your employees.
Yes there are smoking deals but the true economics of the deals are hidden. You will spend at least 2 hours in a confusing and disorganized customer service loop before spending another 30 minutes at checkout and another 30 minutes or more trying to get your items out of the store.
Do not bring small children unless you have a 4 hour survival kit.
Note that you will also not be able to remove any items yourself from the floor. Items must be removed by an employee AFTER 12:30PM.
Is there a silver lining? You can get some things up to 70% off and their delivery prices are on par with renting a uhaul.

Worst customer service. The manager is a old lady that yelled at me for coming at 5:30 when they close at 6. It’s not my fault you guys close so dahm early. She literally screamed at me.

Nice gallery for not-​so-​perfect furniture. Look thoroughly on what you want to buy, check it inside out and get a best deal.
We locked on a nice leather recliner that had very small tear.
Gallery is huge and lots of furniture to choose from, and from what they claim, it’s refreshed daily.
Buying process was not smooth though, had to wait 1 hour in line and there were just 3 customers ahead of us.
Delivery charges are at par with what other stores offer.

It’s a warehouse with sales that speak for themselves not salesman. Keep that in mind when walking in. If you find something you like and want it then decide if you want it delivered. It’s 95 $ for the first piece of furniture and 30 $ there after. 80 $ for any mattress (you could have 10 mattresses delivered for this charge but for some reason a mattress is not considered furniture)
They get new stock every day said the employee, Gloria, who had been working at this location for 4 years.
No returns, no refunds and no exchanges. It’s like a scratch and dent store. These items were bought FULL cost by a customer and then they refused it at delivery or within 60 days of receiving it, they decided didn’t want it. So, look over your item carefully, to make sure it’s what you want!
We were a little impatient at first because we are used to being catered to by commissioned salesman but this place, they’re hourly. Buckle up and be prepared for a deal!

If you have a Macy’s gift card and are looking for furniture, I would definitely recommend this place. We got lucky and found a leather couch for $ 199. Our gift card was for over $ 200 so it definitely covered the cost plus tax. The only thing we paid out of pocket for was $ 95 delivery, which was totally worth it.
The people working at the place weren’t helpful, but they also didn’t try to up sell you on anything. So if you’re looking for a bargain, I’d check this place out. Just make sure you inspect the furniture thoroughly before purchasing.

Worst customer service I have ever experienced. 3 people working on a Saturday, and the employees are extremely rude to each other, and the customers. We bought a couch set, two rugs and some bed covers and it took two hours to get everything finished and to pick it up was horrible also! They do have some cheap deals, but sometimes it’s not worth dealing with the employees. We were in the middle of being helped by one of the employees, about to be ringed up and he said he would be right back, he needed to help another customer. Completely left us and no one else helped us for 30 mins. Than he went in the back and we were asking other employees for help, but «they weren’t clocked in» so they weren’t willing to help us! Pretty crazy if you ask me! All the customers in line were very unhappy with their experiences. And they voiced that to the employees that were willing to help.

Because this is one of those hit or miss places, I will have to give it an average 3 star. If you are looking for furniture with a matching 3 – 4 piece set, it might be difficult to find them all available and in good condition. However, if you just want a replacement piece and not in a hurry, this can be a good bet.
After 15 years, we had gotten our money’s worth on our love seat from our original set. The bonded leather had been cracking for awhile now and has gotten way too soft due to daily wear and tear. We went in not really expecting that they would have a color and style that would be close to our original but there it was. Granted it felt like it was probably a floor model from a store since it wasn’t as firm as ones directly from the factory, for the price, it is a great piece that should last us for another 5 – 10 years until we are ready to replace the whole set.
Retails for $ 1389 with Macy’s dept store having it on sale for $ 969 this weekend so for $ 448 and under $ 500 including tax, I am willing to take a small mark that should be able to remove with a little baking soda and water solution.
Heads up though, try to see if you can find a friend with a truck that you can borrow to bring it home yourselves as sold pieces remain on the floor until delivery date which means that kids may jump or step all over it in the meantime… not good since there is no warranty and all sales are final. If you want to get what you see at that moment, haul it home yourself. Because we were not prepared to finding what we wanted on our first try, we did not have a truck to borrow at the last minute so we rented a uHaul pickup truck — $ 19.95 + tax + 99 cent per mile + gas fillup for what you use. Came out to be about $ 55 total so still cheaper than delivery through them which is $ 95 since they do not haul your old one away except for mattresses.

After lovingly caressing and squashing my butt onto Ricardos full grain leather sofa, I finally said my sweet goodbyes to Ricardo forever. I whispered, «you sexy power reclining thing, I know you would had given me joy but I couldn’t take a chance on a no warranty breakdown. And buying you at full price with warranty was out of my budget» {air kiss}!
I found my new love for Jonathan Louis. Sleek, clean lines, modern sectional that was more practical but still had a suddle sex appeal. The best part, it still had its original tags on and was brand new! Not sure how this gem could had escaped being snatched up by bargain seeking Memorial Day shoppers. That’s a sign that Jonathan and I are destined to live together for 5 to maybe 10 years max! Before buying into any new boyfriend, I did the 10 point inspection check-​up. I squashed my butt onto each cushion, layed on the sectional while browsing on my Unilocal app, checked the back for any cuts, stains, or boogers and I lifted each cushion and made sure it was even Steven. PASSED! MINE!
Erica, the customer service rep was friendly and patient, even when asked about the most ridiculous questions! She never winced but stayed positive for the entire time. 10 star performance!
Here’s the money saving breakdown…
Originally $ 1998
Slashed down to $ 1060
Yellow tag = 30% off
Memorial Day Special = 10% off
Total including tax = $ 709–
Optional service: delivery $ 90 (OR rent a $ 20 u-​haul and flex your human boyfriends muscles to bring home your new boyfriend :)
Come on over, party’s at my townhouse :)