FedEx Office Print & Ship Center

Long wait, even though theres no one at the line. every worker is doing something else or busy with another costumer, but when i got there the person that help was so nice. But I was waiting for a long time even though i was just dropping off a box which is usually quick in other fedex stores. I guess the were just busy.

I had to send something to japan and i’m pretty sure it got there faster than things get from here to socal so I’m a happy cat. Service was friendly and I can appreciate it, the store is always clean so that’s nice as well.

Came to pick up my package that for some reason never made it to my house so I asked that they hold it at this location for pickup.
When I arrived there was nobody at the front desk, and then a young man went behind the counter and helped tracked down my package.
About 10 minutes after I left the facility my cell rang and it was the young man at this shop calling to advise me that my package was ready for pickup. I told him that while I appreciated his phone call letting me know my package was ready… I had just been there to pick it up. He said «oh yeah, duh, my bad».
Parking can be tough to find as this place is next to Chipotle and a very insanely busy AT&T store.

I sometime go to fremont hub location and sometime to this. I found Fremont hub more clean and organised than this one. I had gone yesterday to give my package and saw one person waiting at the counter and one person standing little away. Since it was not clear about the que i checked with the person and stood there and then few more people came and waited behind me. Since there was only one young guy helping us it took quite long. Meanwhile one middle aged Asian guy came stood behind the counter person and when my turn came he barged in saying he was waiting for quite some time. We in the que looked at each other and he finished his work went off. I pointed this to the fedex person that people barge in thats nkt correct. No reaction and not only that no greetings or thanks for the business instead i said thank you when i left. Fedex should check their systems and staff’s behaviour. They should tell people where the que starts instead people barging in and others waiting more time. Its ridiculous to wait half an hour for five mins work and one person at rush hour time. Thnx

I’ve been coming here the last few years since the staff change the service here has gotten worse. Every time I come to ship something the new employees are always trying to rip our company off by adding fillers and other things we don’t need, even with a prepaid label. When I explained to them that boxes were ship to us by fedex like that, their response is we cannot ship it like that. They don’t seemed like they care about customer service at this location at all.

By far the worst costumer service I have ever experienced. Some dude name Jose did not care to even try and help me get my package that FedEx dropped the ball on. His eye rolls and lack of sympathy were unnecessary. I get if they hate working or helping customers maybe they should find another job. Even FedEx customer service is a mess. Sticking to USPS from now on.

We’ve been having our monthly calendar printed here for the past year. The last 3 months, they started charging a «file enhancement» fee for $ 7.50 just to rescale the calendar. I got really pissed off with this fedex location because it took them 3 days to have our calendar printed d/​t the over size printer not working. When I finally got to pick up the calendar, it was not even rescaled. They want to charge me again to have the calendar printed. Their reason: the size of the paper is 18×24. What’s the point of charging a fee to rescale? and the worst part, their oversize printer is not working AGAIN. NEVER COMING BACK. RUDE SERVICE. OVER CHARGING CUSTOMERS.

Although a decent Print store, this 2 star rating & review primarily concerns the shipping & receiving aspect of this store’s business.
Contrary to standard FedEx policy (per feedback I received from customer service), this location DOES NOT contact you to inform you that packages shipped to the store for pickup have arrived. In addition, they will return to sender without a single attempt to contact you.
This experience has happened to me multiple times. And despite my complaints to the employees of the store, I have yet to receive an apology.
Poor form, FedEx!
Perhaps my expectations are high because several other stores/​locations have always contacted when my package has arrived. And sometimes on a daily basis, just as a reminder!

GAH!!! Keep away! Bring garlic, bring bibles, bring stakes, use whatever it takes to keep the vampire that manages this place on week nights out of your life. How someone like this gets a customer facing position I cannot even imagine.
I would rather hand-​carry what I need to ship to its destination than bring it here and deal w/​this douche wagon again.

About 2 months ago I requested «hold at Fedex location» for my iPhone 6+ as I wasn’t available at home for the delivery. Went straight to this location to pick up my package after work. The stuff were friendly. The service was fast. All they asked for was my ID. I was in N out in less than 10 minutes. Hassle free!

We print and bind a lot of proposals at this location and they’re always friendly. They always accomodate us. For the past months, we have spent a lot of time at this location and we always come back because of their customer service!

Fast service and very helpful. My fax machine was on the blink needed some important docs sent fast! Two different people asked me if I needed any help right away. This I can relate to.

Guess I shall give this place a three. I don’t usually ship things but service is great. It’s always clean and so are the restrooms!!! Surprise, surprise! Sometimes you’ll find some randoms necessities on clearance (Christmas cards, calendars and other seasonal items) for an awesome deal.

Surprised to see all the negative reviews here, so I should preface my review with this disclaimer: The purpose of this review is not to discredit the reviews of others but rather, to simply share my own series of experiences. (most reviews seem to refer to the kinko’s section of the store, while mine refers to fedex shipping).
I go to this fedex regularly to ship commercial samples and documents to our offices in China. Since I usually go in the evenings, I always encounter the same employee on duty (I believe his name is Luka). I have to say the service is EXCELLENT. Very friendly, patient and helpful with shipping complications, commercial invoices, and other packaging queries. I’ve also been to the store a handful of times during the day and I have no issues with the service quality of the other staff as well.
From my personal experience, Fedex stores are far better in service quality than UPS stores (I learned that this is because UPS stores are franchised and Fedex stores are corporate).

A life saver for business people on the road! I was able to print some marketing info, laminate it and get dog hair off of my suit. Lol

Service is no~~~~~~~~~~good
No~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Nov 4 2014

Spoke over the phone with the manager this morning about printing out cards against humanity job I ordered online. I asked if they would cut it for me. She obliged, but only to find my $ 7 order became $ 25! Who charges that much for cutting without telling the customer?! She had the nerve to tell me I should have asked if they charged for cutting. Wth?! She offered ½ off but honestly, when you put fault on an unknowing customers, it leaves a bad taste in your mouth period. The last time I had a print job they cut for free! So excuses for my charge free cut experience.

B. likes going to FedEx but that place just pisses me off. Fax machine sucks and took 3 tries to fax 2 pages. They charge $ 1.59 for first pg, then $ 1.49 for 2^nd. Total was over $ 3 for 2 pages.
He could have told me and we could have gone to my bank to fax for FREE. Ding dong!

Tried to send out a package through this Fedex location. Never notified of any issues until I called them a week after I dropped off the package. «There is nothing I can do» is the only response I get about my shipment that was lost in the FedEx network. No offer to check if and when my package left the location and no offer to help open a case with the central FedEx office.
I understand that packages sometimes get lost, but the lack of follow-​up and customer service is disconcerting. In asking about details on the next steps so I know what to expect, I was constantly told to refer to the website. Many of these types of non-​answers were supplied with a sense that the lost package was not their problem. It felt like it was such nuisance to assist a customer worried about a missing package.
Overall, I felt like there was no interest in helping a customer with a lost shipment.

This place was small but useful. I had to fax some documents due Monday. I regret turning off my fax at home and of course since I got into getting rentals and apartments I have to turn my fax machine back on. That’s my story, short and simple but back to the review. ummmmmmmmm The service was great as always because it’s self service and expensive, so I’m going to turn my fax machine back on,
This Fed Ex office business is good for the small business owners that need to utilize their services… Or do u think that I’m going to make my living working in a pharmacy ??
no amigo