Family Vision Care Optometrics

I walked in to have my glasses done and the staff is so helpful and really nice! i know it like a last minute end of the year thing but Vicky accomodated me and was very helpful, definitely recommend this place and will come back!

Great staff and great care. I’ve seen both Dr. Louie and Dr. Chen — both are fantastic. The Saturday hours are a huge help.

I Can See Clearly Now
Hooray.
My life has meaning again now that I’m posting a review (my days of despair, boredom, and general silliness are over– I started to take up knitting, but the less said about that the better).
I went here on Tuesday (my appointment was at 4, but I arrived late thanks to BART– the staff here worked around that).
It was a pleasure meeting Dr. Louie.
:
3 doctors work here (Dr. Gary M. Louie; Dr. Kristine Lee; Dr. Julie Chen).
The hours could be a little better (the office is closed on Mondays, and is open about 8 hours a day the rest of the week).
It was my first time here (it was also my first eye exam in a few years), and so I was treated like a newbie.
That was cool, but Dr. Louie asked me a lot of questions.
I know that it partly had to do with getting to know me, but he was borderline nosy.
I also thought that it was presumptuous of the woman who first helped me to have me fill out the future appointment card (my eyes really haven’t changed over the past 5 years, and I initially ignored the card because I don’t want to have an eye exam here or anywhere every year).
On the plus side, everyone was friendly. Dr. Louie was especially warm and kind.
From Tuesday-​Thursday, the office closes at 5:30 (the doors are locked then, but there might really be customers around until 6:30). Walk-​ins are welcome, but not close to closing (a woman who came in after 5:20 was politely turned away).
Because the doors were locked, I was kept in the rain last year when I went to meet my wife here after 5:30. The woman who first helped me on Tuesday sort of apologized at the time.
My wife was more impressed with this office last year.
She was recently supposed to meet with Dr. Louie, but there was a miscommunication. As a result, Dr. Lee met with her instead. It was an issue because it impacted how much could be accomplished.
:
The woman who took my eyeglasses order is new (she’s not featured in the picture). She did a good job, but was extra thorough because of her newness.
I was left alone when looking at frames. It wasn’t an issue, but the small room on the right was kind of closed off to me because of another customer who was being helped.
There are a lot of frames to choose from. The one I picked was the only one that really caught my eye, but I have to mention that I’m very picky when it comes to selecting frames.
The woman who helped me made me laugh when she thought that some frames lying around were the ones I was interested in (another customer had left them).
My eyeglasses were $ 270.40.
I saved over $ 800 (I have good coverage, and so you should take this with a grain of salt).
The staff member needed some Wite-​Out because she wrote out too many figures in advance. I also had to mention 2 things that she should have asked about (I’m glad that there was no extra charge for getting Transitions lenses).
The waiting area seats about 6 people (the magazines are nicely organized).
There’s also a children’s table (on top is a toy radio, a bead and wire maze, and some reading material).
The restroom is in the back on the right (the directions that I was given to it could have been better, because it’s really on the left once you head down the hallway).
My regular eye exam went very well. Dr. Louie was quite thorough.
At one point, my eyes were dilated.
Dr. Louie then gave me the most comprehensive exam that I’ve ever received (my eyes felt a little sore during it).
My only issue is that I was waiting a while after my eyes were dilated (in general, it seems like only 1 doctor is here at a time). I was here for 2 hours total (I wanted to leave half an hour earlier). While waiting, I read a little from a book I had and even considered taking a nap.
If you make an eye appointment, you’ll be asked later to confirm it. I don’t like the practice (my wife confirmed my appointment for me), but a number of people probably didn’t show up in the past (to illustrate this guess, the person who was supposed to come in at 5 on Tuesday didn’t show, and an old woman who walked in benefited from it).
I was annoyed before I left. An appointment was made for me to pick up my glasses (limited coverage on Thanksgiving week prompted me to settle for the following week). I was stuck waiting around while some appointment cards were retrieved. I have a good memory, and so I really felt like leaving and writing things down on my own (I felt stuck because the doors were locked).
The parking lot is small (there are only about 12 spots).
There are some issues, but the staff here is friendly.
I like the warm and inviting atmosphere.
I’m also sure that I’ll be pleased with my glasses.
Update (¹²⁄₁):
I really like my new glasses, and I received exceptional service (my old glasses were even cleaned and fixed up).
Kudos.

Dr. Louie is the best. He explained everything that he was doing during my eye examination. He gave me extra attention and care when he came to know that I am afraid of eye examination. I highly recommend Dr.Louie.
The front office staff is very nice and friendly. They helped me and my husband for choosing right pair of glasses. All of them are very helpful and they will answer all questions you have :)
Thank you for great service.

Dr Louie and the rest of the staff here are the best. I used to get my exam and glasses from other places and always felt rushed! Dr Louie and staff took the time to thoroughly explain things. Have recommended this place to family/​friends/​coworkers!

I gave Dr. Louie a shot after my wife gave him rave reviews. She was right — Dr Louie is without question one of (if not the best) medical professionals I’ve received service from in my life. Knowledgeable, courteous, attentive, and kind. Made me feel like a million bucks during my initial visit and eye exam. The staff at this outfit leaves quite a bit to be desired. They fumbled around with some of the diagnostic tests, having to repeat one of them 4 times, making my second visit an agonizing affair that went well into Friday evening. Then they got my eyeglass prescription wrong, ordering single vision lenses when I specified progressives. One of them (forget her name, but she has a cursive tattoo on her forearm) got a nasty attitude with me when I pointed out their mistake. She tried to blame it on me instead of taking reponsibility and making it right. Thankfully my insurance carrier intervened on my behalf. When I complained about the poor treatment I recived, Dr Louie gladly waived the additional fee to have the lenses remade which I greatly appreciate; but I still had to wait another 2 weeks. Then they made me come back in again because they missed a measurement, and of course that same staff member gave me dirty looks and an attitude as soon as I walked in the door. I finally got my new glasses, and I really like them. It’s too bad my first experience with this outfit will be my last — because Dr. Louie is truly exceptional. Even though I can walk to this office from my house in Union City, I’ll be driving to another optometrist when it’s time for new glasses.

Needed my eyes to get checked so I looked for a place and found this place.
Everyone was super friendly and welcoming. Dr. Lee explained in detail everything and I was very pleased. She even told me to check in so I can get $ 4 off.
I can’t wait to get my new prescription glasses.
I highly recommend this place if you’re looking to get your eyes checked.

This Office really well-​exemplified what an excellent customer service really is! It started from the phone when I made a visit appointment, the way they greeted me when i arrived to my appointment, the friendliness of the entire staff while I was waiting and Dr. Louie was very professional and explained all the procedure and how Maureen helped me pick my frame and explained what’s covered in my insurance! I was left with NO question to ask, they know what they’re doing, not just their knowledge with products and services but also in putting their client at ease! Finally, I found what I can call my Optometrist! THANK YOU!

Dr. Louie, Dr. Lee and the front office staff are all very professional and explain all procedures. I enjoy coming to this office for myself and my daughter. I look forward to coming to this office for many many years to come. Thank you for your help with maintaining our eye health. Have a terrific day!

Friendliest staff in Union City, and Dr. Lee was amazing. Every single person there greeted me with a smile, took the time to talk to me, and offer assistance.
If you are looking for an optometrist in the area that is kind and SO helpful, I cannot imagine why you would go elsewhere. They have a great selection of frames, and I will surely continue to come back.

My husband had his eyes check-​up with Dr. Louie and he was impressed with the attention and care he was given. He asked me to get my eyes check-​up as well. I had the pleasure to meet Dr. Lee. She is impressive, extremely helpful and caring. We really had a great experience and all we have to say is «Thank yo so very much». They have great staff who gels with you instantly, give you minute by minute detail and help with all your queries.

A truly wonderful experience. The knowledgeable and cordial staff really listened to what I shared and was really concerned about my health «issues»! they where professional, lovely and helpful. I had enough time to explain all my problems and concerns. I have received the most accurate and detail eye exam of my life! After my eye exam with Dr. Lee I realized that finally I found my excellent eye doctor. She is smart, detail oriented, friendly and careful. All of my exam were graceful and easy with her and I really recommend her. I was taken on time, given the full attention of the doctor. It could not have been a better visit. I am so grateful when doctors are present and listen. I am not sure why we have all gotten used to long waits and poor bedside manner from doctors these days, but this was quite to the contrary. I would highly recommend Family Vision Care Optometric to any and all. I am grateful to have Dr. Lee and her team in our wonderful Bay Area neighborhood!

Dr. Lee and Dr., Louie are excellent. The team will answer any question you have and go out of their way to please. Thanx again for great service.

I was very impressed with Dr. Lee when I came in for my contact lenses. I got an appointment right away and the receptionist was very welcoming and helpful.
As I was a first time contact user, I appreciated the fact that Dr. Lee took the time to answer all the questions that I had and showed me the HUGE selection of lenses they carry and which one she think would be best for me.
I also got to skip the annoying dilation this time because Dr. Lee explained to me that they have the newest technology to perform no-​dilation retinal exam.
I had no problem finding the office, because it is easy to spot and there was plenty of parking spaces.
Overall, I would recommend Dr. Lee to anyone looking for a top notch optometrist.

Best in the Bay Area, been coming here for 10 years!

Expert service. Tons of frame and lens options. The doctors here are so friendly and professional. They take quite a few different insurance plans, and they give you a break on multiple pairs of glasses. Exactly what you want in an optometrist.
Go here, and you will not be disappointed.

This is a very good optometry store since the optometrists take their time to check your eyes rather than other places that I have been to. I feel very secure knowing that my prescription and the facts that they give me that is regarding my eyes is correct. I really recommend this place if you need a place to go in the Bay Area.

I had a very good experience with the doctors. They were informative and friendly. However, the front office staff are not at all customer service oriented. When I have called or come in for service the staff made me feel as if I was bothering them.
I had booked a Saturday appointment and came in on time. After a 35 minute wait I spoke up and let the front office staff know I needed to be seen as I had another appt following this one. She basically told me I could reschedule or wait. Totally inconsiderate of my Saturday morning!
Today I called to find out what the cost would be to reorder my daughters contact lenses. The woman I spoke to did not want to get off the phone to pull her file to check.
There are 5 of us in my family that wear contacts and/​or glasses. I’ll find a new place to give our business.

I’ve been going to see Dr. Gary Louie for over 20 years. Their staff has always been very friendly and helpful in every way possible. Over the years, they have expanded their glasses selection, and now has over 10 different brands, and also a sunglasses selection.
I usually wait around 5 minutes max before they end up calling me inside to seat me in the room, or bring me to the back to perform the routine tests. Also, if you’re looking for the latest technology and instruments for eye health, Family Vision Care Optometrics is the place to go. Every year I go, there’s always a new and improved machine to check eye health and to confirm your prescription power.
I have also seen Dr. Katherine Lee and I can say that her and Dr. Louie are very thorough eye doctors and will do everything possible in order to make sure your prescription is correct. They’re both knowledgeable and will take the time to help explain and clarify any questions and concerns that you may have.

I have been going to Dr. Louie for over 10 years now, and I love him and his staff!
They are always efficient with appointment scheduling and very helpful when picking out the right pair of glassess and/​or contacts.
I would highly recommend Dr. Louie to anyone! He is very nice and patient, and very knowledgeable. His staff is wonderful also — very friendly and they make sure you are getting the best eye care.
My brother and his family used to see Dr. Louie, but moved to Sacramento.
They loved him too, and wished they had a «Dr. Louie» in the Sacramento area.