Big Splash Pool & Spa

I wish I could leave zero stars instead of one. My experience with Big Splash is probably the worst experience I’ve ever had with a business. I scheduled an appointment weeks in advance for them to come and replace my liner. They never showed up on the day they were supposed to start the job, after I took off from work and waited around the house all day for them. They finally come 3 days later!!! After installing the liner we noticed an area of the pool sunk in. They acknowledged this and said they would come back to repair it in a couple of weeks because «he was too scared to get in the cold water to do it right then and there.» I called them numerous times and they never answered the phone or return messages. When someone finally got back to me, I was told someone would be there the next day… again, no show. After that they just ignored my calls and never came to repair the problem. These people need to be out of business! They don’t return phone calls because the lady on the other hand always says «We’re too busy». Once they have your money, all bets are off.

I would rate them NO STARS. They only call you back right away to schedule an opening. They opened our pool 4 weeks ago and we are still having problems with how they opened it. We paid $ 30 extra to them to vacuum the pool and tipped each person (2) $ 20 EACH. The next day after letting the pool run all night and the pool did look clean we found out that they did not remove the plugs from the skimmers. They also moved 3 big planters and did not put them back. We called Stacy from Big Splash only to find out she doesn’t return phone calls and left her a message. We called the next day and she returned it that night, she said she it so busy she doesn’t have time to return phone calls, she sent a person the next day. After the pool running for a week it is not getting cleaned we decided to back wash it but cannot not remove the filter for the back wash, her workers screwed it on so tight it couldn’t be removed by hand. Called her again and it took three days for her to get back to us after I told her we were going to cancel the payment she called back in a few minutes. Said she would probably send someone in a couple of days. Our gardener had a certain tool and unscrewed it. I did tell her because of her workers our pool was filthy but she did not offer to vacuum it. Big Splash also left us with the main filters pressure too high and we have to call a different pool company in to fix all there mistakes. They also did not fold our pool covers and just left it in the doorway of our shed. Our pool is such a mess. Once Stacy from Big Splash gets your money she doesn’t care what her workersdid to our pool.