Mohegan Sun

Let me start by saying I am super high maintenance. I usually don’t stay in one room when we travel because it isn’t up to par for one reason or another. I have to say, I have stayed at Mohegan about five times now and have never had a single complaint about the rooms. They are clean and up to date. The beds aren’t very comfy but still fine due to how clean it is. I love it there!

1 of the worst experiences ever I received from this casino resort hotel. I just want to say this lady, manager from the floor of the hotel, was the worst. She keep saying «it not my fault, (well too bad kinda attitude).
My story is, I had booked concert tickets and hotel for 2÷20÷2016. (1day) When I arrived at 12:20 am, pick up my concert tickets and went to check in to my hotel room. The front desk told me that I didn’t have any reservation for hotel that night. SO, someone mess up. I drove all the way up here to see the Joey, Hacken concert. And after go to the hotel room and rest. Now they told me, «No Room». How hard I try to get a room, non available, try back after 4am. So I did at 5pm. They put in the reservation for me for Sunday, (last minutes to make it for mistakes). I ask at 5am, they saw the Sunday reservation and told me to check in after 6am. And was told I set aside a room for you. I can back at 6:03 am. This MANAGER LADY, told me I can check you early for a room when it clean. How long the wait, not sure. I told her my whole story, she said, «not my fault, this is the only things I can do». For an VIP, I was treated like an POA, piece of As. The casino, hotel is all the same owner, company. How you mean not your fault. So I was sitting on my as all these times, waiting and hoping I might be able to get some sleep. Now no room, just eating list. What I look like a donkey, Very bad customers services. Like I don’t have anything to do on Sunday!!!

Love coming here. It’s a fun casino experience. Great machines and tables. The craps dealers are always keeping things fun and are always welcoming and helpful. There are some really good restaurants here as well. I do have two complaints that really took the two stars off my review:
1. The room prices are absurd. But I guess since they are consistently high, it means that people are willing to pay those rates. On my last stay we stayed on a Thursday night and got the rate early enough where we got the room for a good price. The rooms are very nice, however.
2. Referring to the same stay (Thursday into Friday) I was surprised to see how much of the casino shuts down after 1:00AM. Only a few tables remained open, all bars and restaurants close (except for one burger place and a deli stand), and the waitresses stop coming around. If you’re a casino, aren’t you trying to get people to stay up and play rather than basically forcing them to go to bed? I know it was a weekday, but it’s Thursday night, not Tuesday. A little disappointed on that side of things, but luckily we were in good company and we always make the most of our time. Good times just the same.

Excellent place to visit. Plenty to do from shopping, shows, great (but expensive) restaurants, and, of course, gaming. As an RVer, they let you dry camp in a dedicated parking lot for up to a week with a free permit. There’s also a free shuttle bus to and from the casino.

We (my husband and I) have been to Mohegan Sun once before and had enjoyed the casino for an event, but stayed at a different place nearby, because it was sold out. For Christmas 2015 we decided to get my parents (and our friends thought it was a good idea so decided to get their parents) a night away at the Mohegan Sun. We made reservations for 2 King Suites for January 17^th, including dinner reservations at Michael Jordan’s and were excited for them to have a little get away.
I signed the Credit Card Authorization form and filled it out correctly for them to charge EVERYTHING onto MY CARD, the room fees, security deposits, facility fees, and money for dinner… ALL ON MY CARD. On December 19^th… I was charged for 2 rooms, 4 deposits and 4 facilities fees (thats right, they double charged me… I’ll get back to this a little later). On January 17^th they went to check in, and were asked for their credit cards for facility fee charges… WAIT WHAT? I called and spoke to Briana and Joanna (manager) who spoke to the front desk manager (Ryan?). They said they would use the double charge as a credit, as well as allow an additional amount of credit for dinner, and anything not used would be credited. I was GUARANTEED that there would be no other issues, and that it would be «fine», «don’t worry» they said.
Next day, the two rooms check out. They are asked to sign authorization for a charge for dinner the night before. DINNER THAT I HAD ALREADY AUTHORIZED ON MY CARD! Apparently there was confusion… and the lady who checked them out was rude, and unhelpful. My mom, myself, as well as the other couple with them were quite embarassed by the whole thing. I called back and spoke to the front desk manager who said he would correct the problem, and would issue me a credit for one of the 2 rooms for all the trouble. I didn’t get the credit. So I called back.
I spoke to Catalia, who was helpful and pleasant and the first person to sincerely apologize for the mess. It turns out… they credited MY MOM’S CARD, not mine. WHAT A MESS.
In all this, no supervisor ever called or apologized, or called to figure out what exactly went wrong. They just keep allowing people who have no clue what they are doing to continue to make mistakes on the account.
If you see that there is mistake after mistake after mistake being made, don’t you at least stop for a second and say wait, let me take care of this PERSONALLY so it doesn’t get screwed up any more? I don’t get it. Its just not worth the hassle. I wrote to customer relations and have not heard back. So sad. Its not ok to treat customers who are spending lots of money at your facility like this. Frankly, we won’t go back. And there are other casinos within driving distance who would be HAPPY to provide appropriate customer service.

The casino is okay. The thing that is really obnoxious is the second hand smoke even in designated «non smoking «areas. I really don’t get the point of the non smoking areas because the smoke just travels over there. People are so quick to light up and blow smoke in your face, maybe have some consideration where you blow your smoke. I was playing a slot machine and pressed the «service button «to get a water. No one came so I pressed it again, still no one. Maybe 10 mins later someone asked why my light is on I said well I wanted a water, that lady said she would find a waitress and no waitress ever came. This is a fun little weekend trip if you want to go out to eat, drink and gamble a little.

We were shocked to have just discovered a larger toe nail clipping, a long hair, used sheets in the sofa bed and smudges and caked in food in our $ 500 a night suite at the Mohegan Sun and none of the staff seemed shocked or surprised. It was disgusting. We are now waiting to be moved — so far wasted 1.5 hours and counting with all of this.
I want to update this review to let you know that the next day no one contacted us and when I spoke to the front desk they were surprised. They at least agree to let us check out two hours later since we lost more than that evening before. We will not be going back but will try Foxwoods for our next stay over.

There’s only Mohegan and Foxwoods in the area. It is somewhat an attraction or must visit place when visiting Connecticut (not many places to see).
It’s not as fun if you don’t end up gambling, dancing, or drinking. Walking around is okay for first time but it defeats the point of making the trip down there just to see what a casino is like.
It appeals to variety of age groups. Kids and family can shop around although they are way overpriced, more like window shop and walk around. College students and young professionals can take a chance at gambling or the dance clubs. All ages are welcomed to the concerts and shows they have if tickets are purchased online.
Drinks: play the slot machines when you see drink waitress coming to the section. It’s way more worth it than pay for them at the bar ($ 5 for cup of beer, $ 10+ drinks)
Food are overpriced like most things but you can be smart about it. You can dine in the Italian restaurant or buffet if you want to go all out, or you can stuff yourself with pizza, Krispy Kreme donuts, or affordable alternatives in food court. Good variety of food choices available: Italian, Chinese, American, etc.

Mohegan Sun is not my favorite casino in CT but it is still good. I have dined here, shopped at many stores and saw many a show in the arena. They also have free concerts, some decent places to drink and lovely décor. It is also pretty easy to get to. It is clean as well. The lighting in the bathrooms make you look like a corpse lol. This would not be my top casino choice but you WILL have fun here and it makes for a great night out.

Stayed here for work and enjoyed the room. Great view. Can’t say the food was good though at our event or the restaurant we tried. .summer Shack. Did enjoy the Krispy Kreme donuts though. I don’t gamble so didn’t try the casino.

Mohegan Sun is a must on everyone bucket list! I have been there for concerts, food, and gambling. The facility is clean and set up well. The concerts I’ve attended at the Casino where, George Lopez, Smashing Pumpkins, Siberian Orchestra, and more just to name a few. I have always had a great time. No matter where you sit it’s always great because the set up of the arena is accommodating for all. I also stayed in the hotel and they are also nice. I went for 3 days on my Birthday. The beds are comfortable and I loved the sheets. They have a pool and jacuzzi that you as a guest have access too. I’m not a big gambler but I did enjoy «The Wizard of Oz» machine, I must have lost hundreds on it. They have a wonderful buffet! I mean so much food you can’t take it all in. I sat there for hours eating till I couldn’t move. There is a lot of space and seating so you don’t feel smothered by strangers. I still have not been to Jersey Casinos because of The Mohegan Sun. It’s a great place for a honeymoon or a couple that wants to get away. I plan to go back with my buddies in hopes of getting into some trouble, do the Vegas rules apply? They offer a package if you want to take advantage of it. You can take the Ferry at Orient Point to Connecticut, and they will have a bus to drive you to the Casino. They also give you credit to use when you get there. Hope that helps, enjoy!

A plethora of shops, restaurants, and, of course, gambling! There is a nice mix of upscale and casual restaurants that should cater to just about anyone’s tastes. From more quick-​stop places like Johnny Rocket’s, Bobby’s Burger Palace, and Geno’s Food Court, to fancier, slow dining experiences such as Michael Jordan’s Steakhouse, Bar Americain, and Tuscany, one of the more difficult things to do at Mohegan is figure out where you want to eat!
As is to be expected, you will run into some places that could be generously described as «overpriced» so be prepared to drop some money if you’re looking to have a good time.
All of the hotel rooms I’ve been in have been neatly kept (albeit very expensive), and are very convenient being attached to the hotel. There are also others close by that have shuttles or taxis that could bring you back and forth to the casino.
Great food, great shopping, great nightlife!

We used to love Mohegan Sun. It’s still very nice, but on our most recent trip we found the dining options to be a little «challenging».
We really wanted pizza at Pepe’s but the pie we like — a white pie with fresh tomatoes — is onto available in the summer.
Next we tried Jimmy Buffett’s Margaritaville. They were closed for a private party.
So we headed upstairs to a BBQ joint that we ate at a couple of years ago. Not the very best BBQ but casual and good. It was closed. Permanently. :-(
So we ended up with a cheeseburger and an egg salad sandwich at Johnny Rockets.
OK, beyond that the hotel and casino are both nice.
Our room (a king suite) was large. It was nicely laid out. It was beautifully decorated. And it was immaculate. The carpet was literally brand-​new. The entire room smelled new.
The pool /​spa area is very nice.
For morning coffee they have a Starbucks and a Dunkin Donuts.
For dessert they have Carlo’s Bakery (the Cake Boss), Ben & Jerry’s ice cream, and Krispy Kreme donuts.
In addition to the main hotel they are building a brand-​new hotel — the Earth Hotel. I believe it will be opening in about a year and it will have 450 rooms.

I always enjoy Mohegan Sun!
The décor is great — bright colors.
Plenty of gaming.
A wonderful arena which holds 10,000 for concerts. Lots of big acts come here!
Many good restaurants and bars.
Several stores for shopping.
Plenty of parking.
Nice spa.
Modern hotel rooms.
Good customer service

Mohegan Sun is more than a casino, it’s its own little city!
While gambling is the main attraction, Mohegan Sun features a wide variety of casual and sit down restaurants, many name brand shops, an arena, a theater, children’s arcade and play area and a world class hotel with spa! Whether gambling is your thing or not, you can definitely entertain yourself here for days!
As other reviews mention, the facility is smoking friendly in many areas, which is a downside for me. Other than that, a top notch experience!

Moheghan Sun seems to generate more foot traffic than it’s local competitor Foxwoods which is only 20 minutes or 12 miles further away. For that reason, I have a tendency to travel to Moheghan. Its also closer to As for slot maching winnings and from my personal experience, I would rate them equally. Surprisingly, you’d think Foxwoods would increase their payouts to draw more of a crowd. One Moheghan perk is their Diva Night Friday’s in which gaming tables are $ 5 for female gamblers and they’d give out tiaras or pink buttons – very bachelorette style.
Roulette is my favorite table and I try to scout out the $ 5 or $ 10 tables which draw the most crowds. Its especially fun if you have a dealer that enjoys his/​her table rather than never crack a smile or act as if he/​she despise the clientele.

Venue: Mohegan Sun
Décor: Clean, official
Service: On it’s best behavior
Environment: Casino Like but that’s not just here
Food: Food court, upscale restaurants, options
Prices: Pretty good no matter what you’re doing
Debbie Downers: Out in the sticks, which could be a good thing… depends how you look at it.
Conclusion: I’ve been to my fair share of casinos across the globe. Mohegan is one of the best. Compare it to Vegas, compare it to the casinos out west, down south, Canada, Caribbean. Mohegan is one of the bests at what it offers. A clean establishment vs most. Restaurants, entertainment, arena, different gaming, hotel. They got it covered! Very good to go anytime of the year but outstanding on a summer Friday/​Saturday weekend to spend if you’re weekend does not revolved around gambling. There are options! If you’re in Connecticut, coming from Providence, Boston, NYC or upstate NY & MA… this is a great venue to visit.
Overall: A+

Hi, Mohegan Sun. You are an amazing destination to come and see while visiting Connecticut. Allow me to introduce you to the 21^st Century. Sure, sure, I get that you are probably grandfathered which exempts you from contemporary laws surrounding cigarette smoking. But is that the right business strategy in this day and age? Why not switch it around and offer a «smoking» area in the casino so the rest of the casino is non-​smoking? We came to visit and gamble and, after walking through the casino and gambling for under an hour, my breathing was raspy from the smell of cigarettes (and incense) and I just wanted to leave. I threw my clothes in a corner after we got back to the hotel, waiting to be laundered.
Truly, this is an amazing facility with shopping and gambling and restaurants galore and I’m glad I got to see it! The architecture is spectacular. I kept walking around looking up at all of the amazing details! But I wouldn’t spend any more time there because of all the cigarette smell. I know, I know, spoken like a true non-​smoking snob…

Good food here! More kids than I expected to be around, but there are plenty of things here for them to do.
The table dealers were friendly and didn’t mind assisting the novice (me). The serious gamblers are not fans of rookies. I walked away from the up :0)
The slots machines were rude and disrespectful. The just took took and took some more. :0(
Drink servers are there and they move fast, keep your head on a swivel.
All in all a good day out.
Next time I will do more

We have been to both Mohegan Sun as well as Foxwoods and I have to say that Mohegan is our go-​to casino.
We enjoy this particular casino over the competition because every time we have come to this casino we have had a blast. They always have a great variety of events happening and the night life here has always been fun.
We have had the chance to see some live shows here as well, and the arena was great. Every seat in the house had a great view which was nice because the tickets we bought were affordable.
This is a great casino and we look forward to the next time we can visit.