Swingset and Toy Warehouse

We purchased a swingset and had it installed a few weeks ago. Due to space concerns, the installer indicated that the store would credit us if we didn’t want the lemonade porch installed on the side of the set. They took the pieces for the porch away. Since then, we had had several calls with store employees and they are telling us that the set comes as one piece and that they can’t credit us for the lemonade porch. Now we just want the parts back! They tell us that they want to resolve this quickly and say that they will talk to the installer and then we never hear back and have to continuously call back and explain the situation all over again. Where the heck our parts are we have no idea. This is bad business! Not to mention the fact that we were charged $ 2700 for a low quality set where the floor boards dip if any adult attempts to go on it. The excuse that I get is that it’s because there are weight limits. I get that but for that kind of money, that should not be the case. Should have just gotten something inexpensive from Cosco.

I recently bought an extensive swing set with multiple rooms, a tree house, picnic table and a lemonaid stand from Swingset and Toy Warehouse. The owner, Peter Glynos, is very customer focused and helped me determine my requirements for the set. He then designed various set options for my consideration. I was quite impressed with his flexibility to various changes I proposed. The end result was the installation of a set configuration which has thrilled my children and grandchildren. I can highly recommend this company. See Peter and you’ll be very happy with the result.
John P.

We purchased our first swing set from Swingset and Toy Warehouse in 2008. They were very professional with both the sales and the installation and my kids loved the set. Then, during Superstorm Sandy in 2012, a 100-​ft-​long tree came down in the backyard, right through the middle of the set. My kids were devastated but I brought them with me to Swingset & Toy, where we were able to pick out a new set immediately. Abel Santos was incredibly helpful, very kindly letting the kids «test out» the sets on display while making sure I had all the paperwork I needed for the insurance, including getting me a copy of the sales receipt for the original set so I could get a full reimbursement. Even though it was November, he was able to get the new set installed within weeks of the purchase, contacting me when we had a few warm days to let me know it could installed much sooner than I had originally anticipated. The installers were friendly and patient, working with us to make sure the new set was placed optimally, and we could not be happier with our purchase.

I was looking for a large playset for our two young kids. Abel helped me find the Magellan playset that I noted on their website. He was kind to my kids who were with me and he let them play in the showroom as we talked and discussed some add-​ons. Originally, I had planned to have them install it in March, but we had a couple of weeks of nice weather in December so I called Abel about an earlier install. He promised to let me know of cancellations in his schedule that would allow us to fit in. Then we got the call one early Saturday morning and the guys showed up on time, finished on time, and did all that we had requested. The kids love it and we are very happy with our purchase. Customer service has been great so far.