Suddenlink Communications

Service has been intermittent for days. Lost several good channels last year due to a conflict with DISH, so missing some shows we used to watch. Service breaks up during prime time a lot lately missing critical plots on Scandal and others. Cost went up lately for spotty service and when we also have phone service we lose that, too. We’re in tall trees so can’t really get DISH or we would.

This is their only location their «customer service» is so rude. Like seriously is ridiculous in top of being rude they are not professional. Customer always rite??? They cant change the billing date!!! Helloooo!!! Everyone else does it!!!
I guess we need to move to another company so we can choose our pay date. So disappointed.

This is the only in-​store location in Tyler. Their hours are kind of all over the place.

So we had an install scheduled a week in advance. I spoke with the sales guy, all was seemingly good. I get several calls saying all is on track for the install. The order was TV. net, with some DVDs. Not rocket surgery. The house was an existing stand alone house we had just bought, that, mind you, Sudden Link had provided TV and net service to only about a month prior.
So the install guy that was suppose to be from 1 – 5 pm starts calling around 6 pm saying they are late. Yes. Then, once he arrives at 8:30 pm says that my house has to be rewires to get these service. WHAT !! Please tell me how this is humanly possible that sudden link schedules the install of standard items that they sell every day yet the had no clue of their own ability to offer services??? So I took off work for an entire afternoon only to be told at 8:30 pm that they can’t do it.
Then it actually went down hill. So after the install guy says our house has pxu2 9 er wires and it needs pxu3 niner wires (whatever industry speak for you can’t get services), he says they will be at the house to rewrite it Thursday (this is Monday). So I say fine. Then I get a call from some random call center from some obscure sudden link call center in south Vietnam and this person tells me the install will be Friday. So, I say no, it is Thursday. She says 1 minute ago it was but now it’s Friday. I ask how could this be, she says it is. I then ask to speak to her manager, to which she replays I don’t have one. At that point I almost thru up in my soup. How does suddenlink let some unknown, unsupervised, and clearly in trained person with no training or skills what so ever loose with my account with no supervision ??? Further, every call center in the world has manager, except this one!!!
So then I realize that I’m getting nowhere with this call and ask if we can hang up. She says do you want the install on Friday or next Tuesday? So I call the tech back who tells me the little boss is on. It the big boss will be in the next day. He says I’ll get called back then. That was yesterday. No call.
Strangely it got worse. Then Sudden Link says they have no record of me requesting or scheduling a rewire. I make call after call to various sudden link numbers only to be told my scheduling never happened. I call the tec back on his cell who scheduled it the first time and called me with the time and he says I’m just a tech. That was seriously his answer.
So the moral of the story is get direct TV and pray that AT&T comes into the area.

Low Data caps, overage fees, intermittent service, dropped Viacom, raised prices. Only one office/​store to walk in with old school bankers hours that is closed on Sundays, open briefly on Saturdays and stocked with the «grandfather-clause-can’t-get-fired-most-horrible-attitude-divorced-chip-on-my-shoulders-old-ladies» they could find. Lol.
The worst customer service agents possible with a tendency to divert your issue many times to deter you from continuing. Most issues will not be resolved or will require either a «technician» to come to your residence, or for you to go to the one previously mentioned store/​office on Broadway.
This is the perfect business model when you are the only provider in town.
Don’t for a second believe their marketing, after all, they do control it here.
Help us Google, you are our only hope!

Shittiest customer service, and spotty internet service.
I’m writing this review which accompanies, the other less than stellar reviews, on my smartphone (4g), because yep, my business internet is down, once again!
Fuck you Suddenlink!

There all nice and do their jobs which is fine except their jobs are rippin you off finding appropriate times you can use the wifi YOU pay for. It’s a croc of shit

Their Wifi is expensive!

This is the worst company in the world. I have had nothing but issues with them from day one. Over 25 calls out to my house for various issues. Cox Communications sold their lines to a terrible group of investors. The text field doesn’t have enough space to describe the terrible service overall.

I have had bad cable service before and this is by far the worst.
I used to have directv but I now live in an apartment and can’t have directv because I’m not facing the southern sky.
While having a dish of course I had issues with weather interfering with my signal. But now I have a hard line cable system with suddenlink and I have horrible reception. It goes in and out all the time at random.
I only paid a little bit more for directv and had all the channels imaginable.
Now I have a touch above basic cable and it’s not worth the price I pay a month.
Even the guy who put my service in doesn’t use suddenlink. He put in my service clamoring on about how he has NFL Network and has all the games on during Sunday. I was envious of him while he was installing my sub-​par cable.
Anyone looking to get suddenlink check other options prior to choosing suddenlink.

Wish I could give a less than one star. I am in graduate school and in online classes. I HAVE to have the internet. I scheduled my appointment for 8 – 12 on Saturday. They call me and tell me someone will be here @ 8:45 am. No body comes, I call to see what is going on, I am told they are running behind. 12 comes and no one has shown. I call again to find they rescheduled me for Sunday 1 – 5 without my knowledge. After speaking with four different people, no one could help me and my appointment was set for Sunday, I got over it. It’s Sunday, and 3 pm rolls around, I call to check on my appointment only to find they have yet again rescheduled me without my consent or knowledge for tomorrow which is a Monday and I will be working. Apparently they expect me to take off??? This is the worst service I have ever experienced after moving and confining myself to my apartment so as not to miss them, and this has happened yet again. I just can’t believe they can’t MAKE something happen. VERY disappointed to say the least.