Hilton Garden Inn Tyler

While the staff was kind and friendly, I do not recommend this hotel for several reasons. The hallway light in the room did not work. I called to have it fixed and was told maintenance would come up to fix but no one ever did. There were a few bugs in my bathroom upon arrival. By the second day they bad multiplied to an alarming level. I called the desk and begged to move rooms despite them being full and was thankfully moved down the hall. New room also had broken hallway light. In addition it did not have hot water for shower and the toilet didn’t flush fully. I checked out early to stay at a Marriott down the street given all these issues.

Nice hotel. Very clean. And EXCELLENT customer service. Far exceeded our expectations. Would definitely stay here again.

Outstanding hotel. Extremely clean and very friendly staff. Opted to skip the breakfast, but can’t think of anyway the stay could’ve been better.

Check-​in 9÷20÷15 check out 9÷21÷15.
Driving up, the outside looks great! Building is nice, parking lot is clean, and there is plenty of parking.
Walked into the lobby and it was very clean. The furniture is up-​to-​date. The coffee and water was to left and readily available. There was a group of us checking with several room assignments and they were prepared. Pre-​staged everything so check-​in was a breeze.
The room was on spot! The room was VERY clean and organized. Walked in to nicely made beds, Keurig and microwave. Minifridge and nice television. The bathroom is spot less. The towels nicely folded and accessible. With technology overtaking society, there were plenty of charge portals for everything needed. The WiFi worked like a champ. I did not use the coffee but it was good to see a Keurig versus a coffee pot. Even though I am more of a 3 – 4 cup of coffee type of guy versus singles. Either way, not an issue at all. Very minor deal.
I did not eat the breakfast. I did not use room service.
I did have to sit in the hallway and do some schoolwork as my roommate slept. There are plugs in the hallway. I was able to charge my laptop as I used my laptop! The housekeeping staff was very polite and energetic. I was kind of in the way, I did move so they could get by, and not one member complained to me or said a word.
The hallway, the walls, the floor lobby, elevators, everything was absolutely spot less! A very clean hotel. Every time a staff member seen someone they welcomed them or asked how they were doing.
Overall a very pleasant stay. I would definitely give a recommendation. Great place to be.
The room was provided by a third party so I cannot vouch for price or price of room versus worth of stay. If I was a gambling man, I would say that it is worth it.
Lastly, I did not visit the bar in the lobby.

Hilton, I was not impressed at all.
I travel a lot (or more than the average person) and I prefer staying in Marriott’s if one is available but this time was different, after comparing rates online I decided to try this Hilton Garden Inn. If I would have known the service would have been so awful, I would have stayed some where else.
When I was checking in to my room I was offered complimentary water, which was a nice touch. However, I had my hands full with bags so I asked for it to be sent up to my room. Never did the water get sent up.
I chose to have breakfast at the hotel since it seemed it would be convenient, I was very wrong. The whole breakfast set up is very confusing. It wasn’t clear if I should sit down at a table or just help myself. Luckily, I knew better than to start filling my plate continental style at a Hilton. The wait staff was awful. Just lounging around and talking amongst themselves, while some gentleman in street clothes was behind the bar and walking back to the kitchen. I’m guessing he was an employee who was off the clock.
On the morning of my check out I was woken by the cleaning service beating on my door TWO HOURS BEFORE CHECKOUT. I stumbled out of my bed to see what was the problem, opened the door to a woman saying «Sorry I was just seeing if you were still here». Uhm, no. That was the last straw for me. As a guest, I did not appreciate being woken by a staff member who just wanted me to check out.
I don’t think I’ll be staying at a Hilton Property again.

I’m not an expert on Tyler hotels other than the Hampton Inn in town. I would guess this is one of the best if not the best hotel in Tyler. This is a newer property and was very clean. Staff was friendly and helpful.
The location of the hotel wasn’t a problem for me but it would be a little bit of a drive to the medical district which I know brings a lot of people to Tyler.

Booked this hotel for the value. Attended the Red Dirt BBQ Festival in downtown Tyler, Texas. Location was perfect, hotel perfect, staff was exceptional, and the room was user friendly (Wi-​Fi, microwave, lots of outlets for electronics). Where it fell flat was the comfort of the beds. Horrible! We were told that beds were equipped with a mechanism that would allow us to make softer or firmer. That was not true. It was definitely a deal breaker for future stays.

Breakfast here is a local favorite. They always have a great buffet. The staff is very friendly and take pride in serving you.

This really is as good as it gets for business travel.
I travel more than a little for work and have for many years. Quite the veteran of the business-​traveler hotels with the breakfast bar, etc.
Pluses for the Hilton Garden Inn:
+ Quiet: off the road and most rooms are situated toward the open space/​tree line.
+ Pool, Hot Tub and Exercise Center are all available, and away from the lobby, so you can sneak there and back in shorts/​swimsuit and not feel like a slob.
+ Excellent grill/​restaurant with room service. More than the usual faire, and they have nightly specials, many are off-​menu items, increasing variety
+ Good breakfast options: Better than most hotels’ free continentals. And the grill is open if you want to order something on the menu for breakfast. Never disappointed.
+ Hotel Bar. This is a +++ in my book. Full bar with tables, TV’s, etc., and full line of alcoholic drinks, all modestly priced. This means I may have have a beer (or two) without breaking the bank — and without having to drive *back* to the hotel from somewhere — and I don’t have to buy a six-​pack and drink it in my room. Totally makes it a cool hang-​out in the evenings, when I don’t want to be in my room yet don’t want to ‘go’ out on the town.
+ Close (walking distance) to real restaurants and bars — for those times I *do* want to get a bit away and still not drive.
+ Right next to a great open space with a massively nice and long bike/​hiking path.
+ Free covered parking. In case that’s important, like in the hot summer.
+ Plenty of really nice indoor and outdoor sitting areas, for being alone/​yet not alone, small groups, or just hanging out to meet new people. There’s patios all over, some covered, a gazebo, many indoor sitting areas, it’s really amazing how many spots there are just to sit and visit.
+ Ice machines with actual ice in them.
Seriously, most business-​traveler-​oriented hotels are all about low cost and minimal frills. They’re depressing, anti-​social, and make me want to cry and run away. This place is actually a cool hang-​out. I actually want to hang out in the lobby or the garden area and do work/​snack/​drink/​socialize.
I’ve spent the equivalent of a month of days here in the past six months, and expect to be in Tyler much more this year. This is definitely my go-​to place to stay. I don’t want to stay anywhere else in Tyler during my visits.

Impressive. Double drop ceilings in the rooms. Complimentary Neutrogena products. Nice comfy linens. Very clean room. Modern furniture and finishes. My dad always stays at Hilton garden inn and this is a nice one.

The housekeeping staff did a tremendous job. The bathroom was void of hair from previous occupants. I don’t like to sleep in places that hold other people’s DNA, but that’s for another review. :) The room was tidy and neat, even the duvets were gleaming white.
The front desk staff is cheerful and polite. Checking in is always easy, and they offer free bottle water at the front desk.
The only issue I had was the noise level of the plumbing. The toilet made a loud abrupt swishing noise throughout the night, and you could hear it through the bedroom wall. There is a nice jogging trail located on premise, along with an indoor spa & pool.

I have stayed here three times and every time I had a great experience. The hotel is beautiful, the rooms comfortable and the bar staff are friendly and attentive. The food is really good, but I would for go the 11 $ breakfast. Not worth the money in my opinion. It’s located in a easily accessible area of Tyler, so there are many dining options available if you choose. Overall a great place to stay in town if on business or pleasure.

Newer HGI in a nice part of Tyler, right off a restaurant row. Warmly greeted by staff and my complimentary water bottles. Room on first floor but away from indoor pool and elevators so not overly noisy. Keurig coffee maker in the room which I prefer for ease of use, microwave and fridge in working order. Bed and room clean and comfortable and bathroom looked good. Went out to dinner and when returned, bar was open and the cookies were out. Bartender was very friendly and talked Final Four.
Only negative was the door to the room, it left a couple inch gap at the bottom and let the light from the hallway clearly in the room. I fixed it by propping bathroom door open in front of it, but was a bit annoying but not any kind of deal breaker.
Great location, movie theatre 2 minutes away as well as 20 restaurants varying from fast food to nice sit down locations

I was pretty excited to book the HIlton Garden Inn after many visits to Tyler and the recommendation of a friend. This trip was for fun rather than business and my boyfriend and I wanted something a little nicer so I splurged for a newer (and supposedly nicer) hotel.
Booking a room online seemed easy, but when it didn’t offer me the military discounts, I called to speak with the front desk. I was surprised when she told me that they couldn’t honor the discount because they’d already reached their limit for the month. I am not a veteran, my daddy is, so I didn’t take it too personally. But I did think of those veterans who may not have been able to receive the discount — kind of crappy. She didn’t offer another option so I decided to go ahead and book without the discounted rate. Looking back, $ 150 was a little steep for an average hotel room. And no breakfast.
When we arrived, everything was just about as we expected it to be. We spent some time in the room before heading out for shopping and dinner and I was thankful for a comfy bed when we returned late that night.
Overall, this place isn’t anything spectacular and I think I’d rather continue to book at the Holiday Inn Express in the future.

Very nice and new hotel. One of the few Garden Inn’s I’ve seen with a restaurant inside. I got there late and left early so I didn’t get to see much of the area but it looked like it was in a pretty good part of town with lots of restaurants. The room was very well appointed, clean and comfortable. They honored the comments I made in my reservation and put me in a room at the end of the hall. I really appreciated that. The staff checking in and out were very nice. One recommendation if you’re going here from I-​20 is to take the loop (330 I think) and do not take Hwy 69. 69 is full of stop lights and confusing turns. The hotel is about 15 – 20 minutes off I-​20.

Enjoyed it very much! Each and every stay here has been a treat. I will say that the Staybridge Suites near UT Tyler gives the Hilton a serious run for the money but you cannot go wrong if you stay here. Subtract 1 star for lack of a free breakfast. With the cost, you would expect that. Would stay here again anytime.

Garden Inns are starting to grow on me. Wasn’t impressed with the one I stayed at in Corpus Christi, but after a few more experiences, they’re growing on me.
I’ve stayed at several hotels in Tyler now, and this has become my favorite. Comfy beds, efficient & friendly service. The restaurant is actually quite decent (though there are lots of good places to eat in town.) WiFi is free & easy, breakfast buffet is like $ 10.95 (I didn’t try it, not much of a breakfast guy.)
All in all a great experience, and a real standout in Tyler. Good location, too.

Fantastic hotel. Very new and extremely helpful staff. There is also a restaurant built on. I travel for work and found this hotel to be well worth the money. I will stay here again. Lauri at the front desk went out of her way to help me. overall great stay.

I love staying in this new property whenever I’m in Tyler. The hotel is very clean and modern. The rooms are incredibly spacious and the beds are so comfortable you’re sure to get a good nights sleep. Internet is free but you have to pay for the breakfast buffet which was $ 10.95 when I was there. My only negative is the bathroom door automatically shuts so it can get warm in there after a shower.
This hotel is also conveniently located near restaurants and shopping but not within walking distance.

This is one of two Hilton Garden Inns I’ve stayed at in the past year. They are nice properties, just a shade better than Marriott Courtyard for about the same price. This one happens to be brand new, so everything was particularly clean and fresh. I was only here one night, but I found the place comfortable and convenient. I’ll probably stay here next time I’m back in East TX.
FYI-​Internet and parking is free, but breakfast is an additional charge.