Wescom Credit Union

I’m still generally happy with Wescom, but the fees have continued to climb and the branches convenient to me have closed down.
At times it starts to look like a Bank. They kind of overexpanded themselves and now we are paying for it.
I do still recommend them, since they have been good to me overall.

I contacted my credit union about both issues. My credit union, in turn, filed a claim with Wescom for the improper transactions. Wescom has denied both claims filed by my credit union.
DO NOT USE THESE ATMS.

We left mainstream banking years ago, for their obnoxious greed. Wescom Credit Union on the other hand, at one time or another has had our banking, mortgage, home equity line of credit, auto loans, and our children’s bank accounts. They waive fees for non-​related atm usage, fund transfers, and certified checks for us. Fabulous.
Best experience: One time they saw we did not have enough funds in our bank to pull for the mortgage, instead of pulling and charging us the overdraft fee and putting us negative, they saw that our paycheck was pending and waited a couple of days… Who does that?! As long as they keep treating like we’re humans we will not leave. Thank you Wescom.

This place calls itself a credit union, but it acts like a bank.
The fees are the same as a bank, you have to pay to have an account unless you fit certain criteria, just like a bank and I have yet to receive any benefit that makes it feel different from the banks I do business with.
That said, the staff are friendly and helpful and the branch hours and location are great. I have never had any issue with them. I will continue banking here and maybe someday they will pleasantly surprise me with some benefit of being their customer.

Dear Wescom,
How is it possible I been with your institution for 10+ years and it appears over the past 2 years you acted as if we never met.
What have I done to hurt you?
I find it extremely odd that companies like American Express and Discover will extend credit to me in the matter of 60 seconds yet you take 24 hours then call me to ask for more information.
This is now officially old. We’re through.
I will use every resource available to make it known that you do not care about your members. You treat them like scum.
It is so sad to think that after all these years I am forced to move on and consider other banking options.
I hope you and your share holders are proud of yourselves.
The only sad part about this review is I don’t have the ability to offer you negative stars.
–5 stars!!!

First, this is not my credit union. However, I was in this branch to complete the sale of my vehicle to a person who is a member and was financing through Wescom. It took two visits to complete the task. The first day about an hour was spent before it was discovered a document was not available to complete the purchase. We were told to email in the document and that the next visit would just be a matter of a few signatures as they would have all the paperwork done by the time we got there the next day. Wrong! The next day nothing was ready. We basically started from scratch and spent another 1 ½ hours completing the transaction. I refinanced my home at my credit union in less time! I may use their ATM if I’m in the area but I would not bank here.

I’ve always had a great experience at this location. They have multilingual tellers, and can process loan applications for customers right there. They also have a highly qualified person in the branch that can help you with IRA investments. They have not one but two ATM’s that can take checks and cash without messing with an envelope. Oh, and in the mornings I’ve seen free hot coffee for customers. Credit unions are always better than a bank!

This is a good place to stop if you need to do a quick ATM run while you are near the Market Place. Even though there is no drive through window there is a dedicated 5 minute parking spot in the parking lot.
Remember that Schools First and other credit union members can use this ATM without any fees.

I like this location but there was a particular teller there with attitude. There happened to be a woman who I thought was a customer but in fact worked for their customer service department call center. She was MORE helpful than the branch itself. I was there to pay off my loan in full, which took a VERY long time. Here it is over 3 months later and I still haven’t received my title. I finally called today and found out what happened to it. But why did I have to call at all? Why didn’t they contact me instead? Although there have been some good employees within the company, I would not recommend Wescom. They failed to communicate with me on NUMEROUS occasions when it was critical. They’ve been a HUGE dissapointment. Too many times have they failed me, therefore they’ve lost my business and gained this review.