Vape First

So I come here maybe like 4 times a month-​ish and I’ve never had bad customer service or anything. Everyone is extremely kind and attentive. Usually Peter helps me out and he’s a sweety. I brought in my vape one time and it had sand all over it and helped me clean it. this guy with a beard also helps me out (so sorry I forgot your name. next time I go in I’ll definitely ask for his name because he deserves recognition) he’s also a sweetheart, always explaining the products to me. he’s like a human vape dictionary lol. Everyone is super friendly and knowledgeable on the products.
I like their reward points system. I’ve received a few discounts which is extremely cool cause not a lot of places do that. The prices are reasonable, I got this marshmellow flavor which was off the hook. I recommend everyone get it:) I suggest everyone go and check it out its a pretty chill spot

Love this shop. Great deals and friendly staff. Vin was the employee that helped me and he was very helpful and rad! Walked in only for a bottle and ended up walking out with four bottles due to their awesome buy 3 get 1 free promotion.

Our go to place. The owner is very cool and they have very knowledgeable employees. One of very few places that carries Ez duz it on ice by ruthless. They charge very reasonable prices and I drive past many vape stores to shop here.

This review is over due by a little over a month… but honestly they are the best vape shop I have been to this far, and that’s due to their customer service. The guys are SO friendly and treated me like I have been coming there for years. I have two shops within 5 minutes from my house, but I’ll drive to vape first from now on even if it’s further. In fact I’ll be going there today, which is what reminded me to write my review! =)
They also have a good amount of juices at a reasonable price and I believe it’s by 3 get one free if I recall correctly. Either way, check them out!

Great neighborhood Vape store! Kevin and staff are very professional and friendly! Good stuff!

Excellent service. George was very patient with me and I got exactly what I needed. Happy to find this hidden gem!

First experience there since they had the setup I was looking for and wow. By far the best experience in a shop I’ve ever personally had and the man at the counter was super chill. Got my setup, info regarding it, and a juice on the house.

These guys know their stuff. I had come from another vape store in Irvine that was totally clueless, and Vape First was the exact opposite. Glad I gave them a chance, I’ll definitely be back.

When I first walked into Vape First several months ago, I thought the place had potential to being my favorite vape shop. Although now they have drastically expanded their selection of eliquid and their shelves look pretty, they all suck… so what’s the point?
This is why they lost my business… the sales staff lacks the knowledge to properly guide you in picking a mod or tank. This is extremely important because if you don’t like the setup for whatever reason, they will quickly remind you that all sales are final and you’re SOL. Sure, you can try to escalate, but only the owner is allowed to make decisions and he’s never there, even when they tell you he’s going to be there, unless he hides in the back, which wouldn’t surprise me.
Do yourself a favor and find a different vape shop… one that stands behind the products they sell. I’m sure at the end of the day, losing one customer might not be a big deal to them, but I doubt I’m the only one with a similar experience.
#LLAP

Wonderful staff. Very helpful. Great juice selection. They were very patient with me and rewired my igo for me. And the pricing was pretty good. Bought 3 juices and got one free.
My only regret is there was no more Tusnami in stock

5:45PM
Parking, be sure to not believe you’ll get one in front of the store front. But a short 50 yards away the location does afford parking.
Nice and clean with music. People were hanging out.
Came back twice in same because I was not sure how long they would be working with the customer. I believed because of not knowing who is next.
But when I notice someone just asking a question I asserted myself, after the question was answered and was out in less than 10 minutes

Poor customer service. The bearded guy behind the counter was busy on a phone call and just expected me and another customer to wait around for him. I personally found it rude as I was on my lunch break crunched on time.

Customer service was incredibly poor. Asked the guy running the counter about there dessert flavors, all he says is that they have a lot. He just stares at me expecting me to know there selection of juices. He could have pointed me to a juice menu or point some juices that he or other customers have said are good. I had to get him to tell me what he would recommend.
I’m not new to the vaping game, but this was my first time coming to the vape shop. I have been to quite a few here in Orange County, and I know good customer service. Especially when it comes to vape shops. The only reason it’s getting a two star review, rather than just one, is because the juice I got is really good. They should also update their juice selection on the website. I came in looking for a certain juice that the website said they carried, but when I got there the guy said they did not carry it. After I showed the name of the juice was on the carry list of there website he goes and double checks to see if they do. Then comes back and says the website is outdated.
TLDR: Good juice, bad customer service, outdated website.

I had a problem with a vaporizer not working three days after I bought it. Ryan went out of his way to help get in touch with the owner who was out of the country, so he could do a special exchange.
Vape First followed through on their word and gave me a brand new vape. I will always go to them over anyone else for the high level of customer service that you just can’t get anywhere else.

Sharkey was so nice and accommodating, as well as very professional and knowledgeable. :) Vaping is new for me and he got me set up and ready to go. He took extra time in explaining everything, which I’m very appreciative of. I will definitely be back, and they had an excellent selection of vapes, mods and juices compared to some of the other places I’ve been perusing. :) Thank you for your patience Sharkey! You’re definitely an asset to the business!

Hadn’t been back to Vape First in a while and thought I would swing by, I realized very quickly that they had moved and wasn’t far. I zipped over to the new location and WOW was I blown away! They increased the size of the store and started offering even more e-​juice. The selection of MODS were very good, I could get anything in any price range, from the fancy hand-​built MODS to the e-​Go twist that is so reliable and even some cheap clones of the expensive stuff.
Back to the juice tho, they started carrying all the brands that I was seeing at the other Vape shops and more! I sat down and they took me through all the varieties and categories of flavors they had and by the time I was done I wanted all of them. I ended up grabbing their deal which is Buy 3 get the 4^th FREE and walked out a happy man. I had great customer service by the young gentleman in the front and I believe even the owner came out to make sure I was happy and getting what I wanted.
I will be back in hopes that the juice collection keeps expanding!

I spent $ 130 on a startup kit plus 2 batteries on a vape that goes online for $ 60 only because I needed it in a short time. Batteries were 2 for 30. Later on in the day I went back and spent another $ 50 at the same shop on juices alone. Thinking back I spent way too much in this store. I understand the markup price of buying it in store and this is completely my fault for putting up with it, but you’d think after spending $ 180 in their shop they’d cut a better deal than 2 free bottles of (very average) juice of THEIR choice. Buying my juices for the first time I wasn’t even offered to sample what I might like.
George was very helpful, he gave me a lot of info. Being this my first setup, he told me every thing I need to know and then some, which I really appreciate. And he showed me and walked me through each part of the vape. That’s why I’m giving them an average review.
If you’re looking to get a starter vape and a few juices to quit smoking, I’d recommend looking around because I think if I took my money elsewhere it would have gone a much, much longer way.
Overall I’d say 2.5 stars is more than generous considering their lack of generosity towards me. I wish I had done more research and visited more places because I feel like they took advantage me as a first time vaper and my wallet.
I’m not saying I would have saved elsewhere a hundred dollars, but for sure at least %10 more. What’s done is done, I hope in the future these guys take better care of their first time buyers because I will not be coming back and I will not recommend them to anybody.

Solid vape shop. The staff are knowledgeable and the selection is impressive. Plenty of juices to try out and they have testers ready. I also like the menu of juices complete with descriptions for each juice – too many shops forget to do this.
They would’ve earned all 5 stars but something left a sour taste in my petty, trifling mouth…
I made the mistake of purchasing the Unilocal deal. The staff don’t know know about it and don’t know what to do with it. I can’t blame them though, the owner and manager screwed this one up and put a customer and their employees in an awkward situation. I paid for the Unilocal deal, they marked it redeemed, and I ended up paying a bit more to get the juice anyway. I still came out with a tiny discount but it was a disappointment that they didn’t fully honor their own offer. Full marks to the staff though. They were awesome.
Again, I’m petty and trifling so I removed a star for every two dollars they overcharged me.
Great staff, solid products, but the poor leadership leaves my search for a new regular spot open.

These guys know their stuff!
Always helpful and my go to shop!
Thank you guys… A happy customer
Fair prices and good staff ;)

Expanded selection and lower prices! Countless brands and juice blends. How can I complain, this place is huge with an amazing sound system and friendly knowledgeable staff. It seems the staff are apart of a unique sick beat vape culture. Purchased a new box mod that is customized to my liking. Love the vape consistence i’m getting on the cotton wrap. I’m planning to attend the weekly cosmic disco vape gatherings! Big vapes this summer!