Union Bank of California

I love this location! Great customer service! Marianne is very professional and friendly.

Very impressed with professionalism of this smaller «large» branch. Thanks to «E» for helping me marshal an asset.

The service here USED to rock, like years ago. Now, it sucks. I was a priority client. Then this b*** in priority tells my man when we go in awhile back they have to «downgrade» us b/​c our amount fell below the limit. She does it really loudly, in front of other customers. My man was like «not cool» but said: «Do whatever you gotta do.» I had explained to the bank that this was going to happen, and it would revert in two months time. Do they think with that and not jump to conclusions? Hell no, that would be too logical. They trigger happily knee jerk pull the trigger and down grade us out of priority.
Then of course, two months later, when as predicted, things revert, we get a call saying «we now qualify for priority.» Like whatever. Seriously, it’s like the people in priority are looking for ways to humiliate you and give bad service: the service in priority is worse than the other review mentioned the regular tellers were!
So, when they called to «offer us priority» again, I gave’m a piece o’ my mind! I was like: «You don’t take your 820 FICO score customers who’ve got $$$ and treat’m like shit b/​c for one month their balance falls, and then try to a — kiss your way back to them when the $$ comes back. Y’all seriously need some customer service 101 skills. And it should start with firing the b**** in priority and her mealy mouthed side kick, b/​c you are pissing off the top 1% of your clientele who actually have the $$ and brains to make it through this economy and keep your bank afloat.»
Honestly, as soon as I have a spare moment, I’m gonna take all my frickin’ accounts and move’m to a bank that knows the meaning of the words «Customer service» and «Loyalty.»
Stay away. I never thought I’d say this, but you’d probably be better off at B of Hellish A!