Tustin Square Shoe Repair

I took a pair of wedges to get re-​glued and they quoted me $ 25. That was way too expensive so I turned around and left. Oh and they only wanted cash. I had one other urgent matter with a pair of boots and they did the same, charged me a lot. However I have to admit they did a great job. That is why I give them a 3 star because they do a good job and do not give them more stars because they are too expensive.

I took a pair of Valentino heels to repair/​Dyed a spot on one of the heals unfortunately during the process the ruined both shoes. the used the wrong color dye and now they looked worst that before and they charge me $ 6 to be able to take them out the shop, they didn’t even apologize. gotten my shoes dyed and unfortunately they didn’t come out that great. They were blotchy and different colors throughout the shoes. I understood they might not come out perfect, but I wasn’t expecting it to be that blotch
Very disappointed!
I will never taking my shoes here again.

A gem of a store in Old Town Tustin. Fast, friendly and professional service. My shoes look brand new.

Horrible experience, I went to this particular place, my shoe’s heel needed replacement with a quick fixture, and owner quotes me 20 dollars; I was very impressed with the price and j double check the price and reiterated my needs. 2 days later, i get my shoes and they didn’t do anything to them. I will not come back to this place, and i’ll try to get a refund. Horrible service

The owner is a miracle worker. I had a pair of boots with nylon zippers; one which was not working. Thinking I’d have to replace the zippers on both showed me that there are still businesses who care about the customer. The zipper was fixed without being replaced. Better yet I was not charged because of the type of repair. God bless this owner! Happy New Year!

This repair store does not even deserve 1 star. I have never seen a more disorganized unprofessional business. They charge high prices for little service. Very disappointing.

The owners are very kind and humble, and they repaired my shoes quickly. The reason I gave them 2 stars is because 1) they don’t accept credit cards (huge inconvenience and antiquated), and 2) they were expensive! It costs $ 20 to glue down the soles on my Uggs, and $ 15 to replace one button on my boots. I paid lower prices that this when I lived in Downtown LA.

I will absolutely be back & recommend Tustin Shoe Repair to anyone looking for an honest, talented artisan!
Family owned, it’s run by an adorable couple; she works the front, he repairs in the back. I brought in 4 pairs of shoes — all needing different repairs, some needing A LOT of TLC. It took them only one day to repair them all! And by repair, I mean they look better than new! Not only that but, it was super affordable; I had all 4 pairs fixed for less than the cost of buying one new pair.
Pro tip: bring cash and expect to leave a deposit with them when you drop off. It’s legit, don’t worry.
Thank you Tustin Shoe Repair, I will be back!

Super cute older couple who runs this shoe repair. Located in the same shopping mall as Cream Pan, just on the opposite side of the parking lot.
Brought my beat up wedge Tory B’s here for some lovin’. Cuz yeah they were needing it… Badly. When I walked in, I was immediately greeted by the owners. Husband & wife team. They had such a good hora about them. They inspected my shoes and offered their repair suggestions and I agreed. They promised a reasonable time frame & price.
Fast forward 3 days later. Bam! Like brand new again! I gots my swag back lol. They did such a great job, my beat up wedges looked amazing. They polished the leather; got rid of scratches & Knicks and re-​soled the bottoms. Whew! Lucky for me, I didn’t have to try and convince the Husband to drop another $ 265 on a new pair ha!
From my small talk with the couple, I gathered that the husband is the shoe cobbler and the wife is the shop manager/​operator :) They both seem to enjoy their business and take pride in their work. That leaves me satisfied with my decision coming here. A feel good feeling to patronize such business and leave with quality workmanship & service.

This small hole in the wall shoe store is located in the same shopping center as Snow Station and the dinner theater. They shined my shoes well and would return. I haven’t had any shoe repairs her so I can’t really comment on their workmanship.
They are hard to find but once you do find them they are nice, a little too nice, and provide good services.

For 8.00 to clean your shoes… well worth it! Family owned by an extremely nice older Korean couple! Will be back!

So glad I found this place. I will definitely come back.
Pros: Reasonably priced, super fast, and friendly service. They repaired heels to 4 pairs of shoes in about an hour, which was FABULOUS. No extra charge for «rush» on the 1 pair I needed ASAP, and they went ahead and did all 4 pairs right away. Also, it is very conveniently located for me (Tustin), but it is also very easy to find if you are near the 5 freeway (off at Newport) or 55 freeway (off at 1^st street). Parking is a breeze, too. Unlike the experiences of some other reviewers, their service exceeded my expectations — they polished all of my shoes (no additional charge) and even fixed a little patch where the leather was worn due to walking on a missing heel cap (again, no charge). Cost estimate over the phone matched the price I was charged in person, with no hidden fees as another reviewer mentioned. And no deposit charged as another reviewer noted. Nicely done!
Cons: Cash only — no credit cards, so visit the ATM before you go. Owner is a bit difficult to understand over the phone, but we figured it out. Also, pricing scheme didn’t quite make sense to me, but it was still a reasonable quote. E.g. I needed new heels on pumps, booties, and tall boots, Each of these was a different price ranging from $ 13 – 17 per pair, based on the height of the shoe/​boot shaft. So new heels on pumps were $ 13, new heels on wedge booties were $ 15, and new stiletto heels on tall boots were $ 17. I assumed they would charge by the item needed or labor involved, e.g. stiletto cap is tiny, wedge heel is much longer/​wider. Charging by the shoe height didn’t make sense to me since they were not repairing the shaft or replacing a long zipper. But hey, my shoes were fixed for a reasonable price, all polished up nice & pretty, no inflated or unexpected charges, and ready for pick up in an hour!!! Who cares if I understand their pricing system or not, right?! One last note: be aware the neighborhood kids use the parking lot as a skate track on the weekends, so some aisles are coned off. It doesn’t impact traffic flow or parking, but be aware teens on skateboards are at play.

Quick, quality work. Friendly, professional service. Reasonably priced. What more can I say? I’ll definitely be back. Thanks!

WARNING DO NOT GO HERE! I was given the bait and switch when I went to pick up my shoes from this place. First they told me their service fee was only $ 25 when I called but when I got there they said it was $ 50. Then I asked them for a specific brand of soles which they also stated they had but when I went to pick up my shoes they put some cheap soles on the bottom and said they were better, which I know was not. Again Do Not Go Here!

I came here per the Unilocal reviews. It is close to my home and I only needed a minor shoe repair so this place fit the bill. It is a tiny place next to a cleaners and a gym. The place is run by an older couple and I think they only do shoes and handbags/​belts. I had the lining of my heels replaced (a 60 pair of shoes, not too fancy) and I was quoted 22 bux which seemed a bit high to me, but I needed it done so I gave in. The turnaround was 24 hours so that was nice. They ONLY take CASH and you must leave some % as a deposit. I did notice that the «filing’ system for shoes was a little haphazard so I would venture to guess that they have misplaced a pair or two in their time… The work done on my shoes was solid but for the price I would think they would at least like clean up my heels or buff my shoes, but nope just the lining.

I have brought three pairs of Christian Louboutins and a pair of Cole Haan pumps to get heels and soles replaced. The cost was $ 35 per pair. It takes one hour if you drop off a pair of shoes. The three CL’s took a day. Very friendly couple, consistent quality work and I will continue to bring my shoes here.

Just needed additional holes on a handbag strap. Very quick and inexpensive as well as nice quality.

I used to go to Anthony’s Shoe Repair in Costa Mesa. They did a good job, but they were far and kind of expensive. Lot’s of people recommend Anthony’s. I went to Tustin Square Shoe Repair and I would say their work was even better than Anthony’s and a lot less money. I recently also had them restitch the inside of an expensive wallet. $ 15.00!!! Saved me from buying a new one.
They are a Korean couple and very cute. The pay attention to details. Their English is a little hard to understand and if you call on the phone to discuss anything with them, you may have difficulty. In person it is easier. Don’t let their Asian-​ish English make you believe the stereotype that they will do a hack job like a lot of Asian businesse and cut corners. They do really good work.
They are always on time when they say things will be ready. I have brought very expensive items here and have had nothing but great work done by them and will repeat.

These folks know what they are doing! Always a quick turnaround time and their work is excellent. I have take two pair of heels there and loved the work. Will definitely be going back.

I have to agree with the reviews here that this place does a great job.
They do charge more than other shoe repair places I’ve been too, but the quality of their work is a lot better. They fix up the heel, toe area, sole and then clean it! They clean it well too! Nice and polished. The other shoe repair places just repair the shoe and that’s it. This place goes the extra step to give your shoes a few extra mileage.
I will definitely come back here to get my future shoes repaired. I highly recommend this place. =)