Tustin Mazda

My boyfriend and I went to a few dealerships before finding Tustin Mazda online. Jim emailed us back promptly and worked with us and gave us a great deal, which is something other dealerships weren’t willing to do! The process was so easy and the staff were extremely personable and helpful. Needless to say they made what I thought was going to be a daunting process easy and enjoyable. The fact that they don’t elevate prices with dealer installed equipment is also a plus. I would highly recommend buying your next car here!

Props to Tustin Mazda! I had a very enjoyable experience buying my new 2016 Mazda 3 HB. Couldn’t ask for a better sales person than Jim Feinstein — genuine, personable, respectful, easy going, not pushy, informative, responsive… all great things to say about Jim. Shout out to Jeff as well working out the financials and super nice guy. Both class acts and the rest of the Mazda team, Lori and all, very friendly and courteous. In my book, definitely the best dealership I’ve been to. Thanks guys! Lovin’ my new ride!

Recently went in with my sister to get her a new car. We were amazed at the quality of service there. Everyone was really helpful, especially our sales advocate, Shaun McCray. Shaun was seriously the best, he has a great personality and knows how to be informative while at the same time having a great attitude and personality. Shaun helped us pick the perfect vehicle for my sister and Lori H., the finance manager made the impossible possible for her. Lori is very straightforward and knows what can be done and what can’t, so those two are the perfect team that I believe can make anything happen. I would recommend them to anyone, thank you for everything.

I’m currently at the dealer having my brand new CX-​5 checked on due to vibrations felt through the shifter and pedals and a wavy driver side mirror.
I’ve spoke to a few people and (whom own this exact type of vehicle) per all of them, this is not normal. I’ve posted on a forum «Mazda 247 under CX-​5» and everyone has posted that this is not normal so we’ll see what the dealer says.
I was greeted by Tony the service advisor whom was helpful and Tom (pleasant to deal with) who went on a ride along with me. He did feel the problem and will keep it overnight.
I WILL UPDATE THIS POST as I have been to some dealers that will just shoo people away BUT so far Tom and Tony have seen my concerns and are following through.
The place is busy and seems well run. I am new to Mazda as I have owned mainly Toyotas for the past 20 years and they have been good to me

This has been by far the best car buying experience I have ever been apart of. Everyone was super sweet, and I got exactly what I wanted in a car and didn’t have to settle.
Let me first say a huge thank you to Lori in finance and Shaun sales for giving me the best experience.
Shaun McCay was so much fun to be around with. He made my sister and I laugh the entire time. Had a lot of energy and a joy to be around with. He picked the perfect car for and made my list of wants possible.
Lori in finance is amazing. She is so sweet and the process of getting approved to signing the contract was a very smooth process.
This does not happen often but we had the chance to meet the owner of the dealership who was really polite, and had a brief conversation with him.
Overall this is the best dealership to work with. I wouldn’t go anywhere else. Even if you live further away I would still come to this dealership over some that might be closer.

Lookin for a new Mazda, look no further go to Tustin Mazda, ask for Ted Beltran, and your done. Very best car buying experience ever. Ted took very good care of us! We came in at closing one night and had a car by closing the next day. Ted was great, he was not pushy or annoying he was very informative about the the vehicle we purchased! Thank you Ted, thank you Tustin Mazda!

Totally long overdue review!
I purchased my car at the end of December thanks to Don. Everyone at the dealership was so friendly and patient with me. Really appreciate them working with me and my budget.

I love Tustin Mazda! Every time I come in, I feel like family! Thanks Tustin Mazda for your amazing customer service!

Always best service at here. Eventhough I had a bad mood the day I visit, their service makes me feel better, the way they speak to customer is gentle, respectful, and soft. Also they care about you truly. I forgot the name of the guys I always get service from (sorry I am bad at names but I remember your faces haha), both of guys are fantastic. Thus often I visit them without appointment (I go to school for full time and always I realize the service is closed for making appointment when I get back home sorry guys) but they still gives full services as possible. Always thanks!

Unprofessional staff, a while ago we took our new car here for a simple no fuss oil change. I drove my car into the Mazda parking lot to wait for hubby there was 2 staff members sitting taking a ‘break’ on the bench, it was not a super busy day so the 2 staff taking their ‘break’ saw me pulling into the parking lot and I parked at an open space without any signs or cones indicating that it was a ‘reserved’ spot. One staff member name Victor started the heckling at me and his attitude was very condescending and in a mocking way started to tell me to remove my car from the spot I parked at when I was walking into the dealership to meet up with hubby.
I don’t have a problem removing my vehicle from a designated parking area or reserved spots however it was his attitude and his demeanor that disgusted me. If you were just sitting on you bum taking a breaking you could have came over to me while I was pulling up to the spot and let me know that it was a ‘reserved’ spot, instead he waited till I walked right in front of the entrance to tell me, mind you the entrance from the dealership and the spot where I parked is less than 100 meters away and the attitude he displayed was like he was on a power trip, I’m the parking authority and you need to remove your vehicle now which is laughable. I was more shocked at the way he approached the issue and acting like a street peddler. Maybe it is because I wasn’t buying a car or something but yeah so I cooperated and parked my car at another spot and when we left there was a cone placed at the spot, at their precious ‘reserved’ spot lol.

I genuinely walked in expecting to write a check and buy a car.
I walked out knowing that I will never be coming to do business with Tustin Mazda again. We came in to meet with a member of the Internet Sales Team to complete the final negotiation and purchase process. Over the course of our hour there, we agreed upon a final $ 150 reduction on the ticket price. The salesman and his manager agreed and wrote down this price in our file. We then filled out and submitted a form for a hard credit check to finalize everything. Up until this point, everything was fine and expected.
Then, once my score comes out (a great one, mind you), our salesman emerges and announces that there will be an additional $ 100 transport fee for getting the car from another dealership since they didn’t have the color I was seeking. Firstly, how is that our problem as the buyer? Aren’t THEY the car dealership? Secondly, I asked him this specific question on the phone just a few hours prior to our physical meeting and he assured me that there would be NO FEE whatsoever for delivering the car to the dealership. Thirdly, did you seriously just tell us this after running a hard credit check and dinging me some points? Left me with a bad taste in my mouth. If this is the buying process, what will servicing look like?
No thank you. It was only a pitiful $ 100, but it told me a lot about their customer service.

I had always had good experiences there until now. I bought a Mazda 3 from there and I had a personal «friend» who used to help me with all of my service. I had been told by many places that my struts were leaking and I took it to Tustin Mazda to see if it was covered by my extended warranty I purchased. I was told the warrant covered leaking struts but the caveat was that they had to be «oozing» in order to for them to be replaced.
Fast forward 30k miles later and my warranty is almost up and my struts are still leaking. I go back when I have another issue with my car and see if they’ll replace them then. In the mean time I was told to take a look at new cars because my car was approaching 100k miles and it’ll «just give you problems after that» They replaced them, but not without the games played and being told to pay for my deductible for the warranty and an extra fee for a diagnosis on something that wasn’t covered by warranty on top of parts and labor for something that takes 10 mins max to fix.
Fast forward 5 months later and my car is making a horrible sound. I take it to a different dealership and they tell me the struts were not replaced properly.
I will NEVER buy a car from them again or return for service even if it’s free
*****update**** took my care in again yesterday for a third look at the struts. They were able to fix the issue and get me out of there within an hour and 15 minutes. I’ve started to strictly deal with John Patterson directly. He’s always very helpful and very understanding about my concerns.

The team over at Tustin Mazda are so awesome. Excellent sales experience, friendly, sincere, courteous. Jim Feinstein was very hospitable, he was the one who reeled us in. And his partner Don Gordon was outstanding. He handled the nuts and bolts of the deal, the test drive, etc.
I ended up with a 2016 CX3 — WHITE. Voted #1 CUV by Car & Driver. It looked like a storm trooper. They were so informative, transparent and helpful. I really felt like they had my best interests at heart. They were very creative to make the deal work.
You just feel the spirit of excellence in that place, like the employess are truly happy to be there. We also got to meet the owner. He is seriously so young looking to be owning so many dealerships.
Everyone worked together as a team. The finance mgr Lori was awesome too. The service and experience was seamless. My friends and I felt really well taken care of. It really marked me.
It was a far more enjoyable car buying experience than BMW or Mercedes Benz — where they push you around and make you feel so exhausted.
They have weekly events for customers, family and friends, we will definitely be back.
I SERIOUSLY FELT LIKE PART OF THEIR TUSTIN MAZDA FAMILY.
I LOVE THESE GUYS, I LOVE THIS PLACE.
THIS IS THE GOTO AUTO DEALERSHIP FROM HERE ON OUT!!!

I had an incredible experience at Tustin Mazda! Harvey Garte, my superstar salesperson, was helpful, informative, and skillful, while not being overly pushy. He let me take my time deciding and was very willing to work with me if I raised questions or concerns. With buying a car, you know you have plenty of those.
The model of the 2016 Miata GT I wanted wasn’t in stock due to limited availability. He found my dream car coming in from Japan, and we had it reserved and ordered weeks before it even arrived in San Diego. He kept me abreast of delivery status and was always one step ahead of me with updates on its journey.
Once ready to put ink on paper he helped negotiate a fair price (*very fair) and Debbie in financing found me the best loan rate possible, it even beat my bank.
Looking forward to a long lasting relationship. I know I’ll be taking it into Tustin for service, their reputation is solid, they take customer service seriously. Thanks guys for an exceptionally pleasant buying experience.

This is the updated review…
They did call us that they have located the missing second key and the driver’s manual… So I guess they deserve a one star increase… But I still don’t think they deserve a 5 star review… 4 stars would do.

10 Stars if there was an option. I had the best experience at Tustin Mazda. A huge shout out to Jim Feinstain.
Knowing this is a once in a lifetime type of thing, I planned to surprise my wife with a new Mazda CX-​5 for Christmas. I got everything lined up at a (unnamed) Mazda dealership to purchase the car the week of Christmas. The night before I was going to purchase the car, the dealership called me to say a) they wouldn’t have the car in time b) it’s going to be more money than they quoted me c) because I want dark grey, it’s going to be even more money. I was in the palm of that dealerships hands and felt upset and frustrated that I was being jerked around and that my big Christmas plan would fail.
The next morning I was referred by a coworker to Jim Feinstain at Tustin Mazda. She said he was amazing and helped her after she was burned from Cerritos Mazda.
Not knowing what would happen, I called Jim’s cell phone. I told Jim everything that had happened and my plan to surprise my wife on Christmas. I could tell this truly bothered him and he apologize for the other dealership. He asked me what I wanted and how much I was originally quoted. He called me back shortly after and said he would do his best to get the car in the 24 hour window. He said he actually had the day off but to come in in 2 hours and his best person would help me. I told him that unfortunately I couldn’t do that late because my wife might find it suspicious that I’m out late. He asked when I could come in. I said in a half an hour, and he said okay, I’ll see you in half an hour. I asked, «isn’t it your day off», he said yes.
Half an hour later I was greeted by Jim at Tustin Mazda. I found out that he was actually the Internet Director and that this was in fact his only day off before Christmas. I kinda felt bad. But Jim was so cool and down to earth. He ran around like fire trying to get the car for me. But what I appreciated most is that he was so honest with me. He said they didn’t have the car, but he was going to escalate and prioritize getting the car. He even explained the process and his tactics to help push this along.
The next part is what sold me whether they had the car in time or not. Jim said if they didn’t have the car in time, he would loan me out a CX-​5 to give to her on Christmas, so I could at least give her something on Christmas. He also said if they did get the car in time, but it came with extra options that I wasn’t paying for, that he would eat the cost so I still got the car in time. What a guy. After I left, he sent me texts every few hours, even at night, to give me updates. I could tell that he would truly doing his best.
The next morning, Christmas Eve, Jim called and said, «we have your car». When I got there, I was so happy, relieved and excited, but I think Jim was equally as exited. I could tell they worked around the clock to get the car there. He introduced me to Farough Daibiri, the man behind the scenes that helped get my car there in record time. Jim also made sure I got employee pricing on any add-​ons and extended warranty if I wanted them. Jim introduced me to his staff and the owner John Patterson, another great guy. It was all around an awesome experience and a miracle to have the car in time to surprise my wife for Christmas.
What happened Christmas morning you ask, watch this video —
Thank you, thank you, thank you Jim Feinstain and Farough Daibiri!!! You made our Christmas and my wife continues to brag about the best Christmas present ever! I just don’t know how I’ll beat this next year?

We just purchased a new Mazda CX5 and had the best experience with Javier Cervante. He was able to get to the price point we were looking for knowing that I really loved this car. The dealership is very accommodating and the finance team I have to say is so friendly.
I am extremely excited to start driving seeing I haven’t had a new car in over 12 years. It was definitely time!

Growing up, I’ve only been told by my dad that Toyota and Lexus are the only good brands for cars. As an adult, after getting married and thinking about having a family, the Mazda CX-​5 Grand Touring caught my attention. The price was within our budget plus it was rated high among consumers.
After dropping off my mother in law to garden, I had 2 hours to spare and swung by the dealership. I was approached by Kevin Keogh and what a car buying experience. I don’t think I’ve ever experience buying a car like this before. He was never pushy or tried to close me that day. He was well informed with his product and went over the difference with all the trims. Never a dull moment.
After running out of time on Saturday, I had to come back Sunday to buy the car. I was never rushed to buy that day which made me comfortable to come back and buy from Kevin. People hate to be pressured or get the bait/​switch ordeal. Kevin was the opposite of that. I felt like I was talking to a friend and who wouldn’t want to give business to a friend. From reading all the reviews, I know the owner understands hiring quality workers only will make the dealership grow and be the best.
Kevin Keogh is not your ordinary car salesman. He is outstanding and I am glad to have met him. A+ for presentation and A+ for service.
You changed my view on car salesmen. You have a lot of passion for what you do. Much respect Kevin Keogh!

I got to drive home with my new car today! I’m super happy with my buy and the customer service we received. My husband and I are pretty young and I will admit I was hesitant walking into a dealership by ourselves.
Thankfully a man named Rossi B. found us! He was not pushy and overbearing or had that judgmental stair to him. He was very knowledgeable and provided all the answers to our questions and even brought up other things about prospective vehicles that we had yet to consider. He provided the information, but gave us the space and time to talk amongst ourselves too.
Again, I could not be more pleased with the our GREAT customer service by Rossi and would recommend his service to anyone, but especially if you’re on the younger side and wish to be treated professionally, Rossi is your guy!
Also, Lori H. is the friendliest/​kindest finance lady you’ll ever meet!
Mazda of Tustin, you guys rock!

Best Customer Service we have ever received from a car dealer. Rossi is the guy to ask for. Very knowledgable. Went on a Saturday night to look at cars, first we looked at the CX-​3, but they were to small and we were looking for something bigger. Rossi recommend the 2016 CX-​5. We looked at the ones they had, but they were a little out of our budget. He then recommend a pre-​certified one.
So we gave it a shot. He found a 2015 CX-​5 Touring for us in the color we were looking for. Only thing it was at there HB dealer. So we decided to have it brought over so we could take a look. Wow!!! Car was very very nice in person. My wife and I new when we saw it, that this was the one.
So we sealed the deal and signed. Rossi has great customer service skills. Was willing to listen to what we wanted right off the back. If it wasn’t for his suggestion on looking at the pre– certified cars, we probably wouldn’t have a new car this weekend.
Rossi thank you very much!!!